I 摘要 J公司牙买加项目目前在当地已形成五百余人的规模，该项目在当地的管理技术 人员由中牙双方共同组成，基层员工主要以牙买加当地人为主，并派遣部分中方员工 加以协助。中牙两国人员共同工作，各式各样的员工拥有不同的价值取向和文化背景， 再加上J公司牙买加项目推进工期较紧,大部分人员还未经过较为全面的海外工作文 化培训，与牙买加当地员工在接下来的工作中，无论是在生活习惯还是文化沟通方面， 都难以避免地会产生沟通障碍和文化冲突，在合作中，双方由于工作认知和组织认同 存在差异也会产生不一样的态度，这都将会影响项目正常进度和顺利竣工。 本论文针对J公司目前项目的实际情况，融入跨文化管理思想，协调分析和解决 双方工作人员之间出现的跨文化管理冲突及问题，从而对J公司牙买加项目的进一步 发展提供参考意见。本文分为六个部分： 第一部分首先搜集相关文献资料，广泛了解国内外跨文化管理相关理论和研究， 提出研究目的和意义，探讨研究思路及方法，为本文的研究提供理论支撑。 第二部分对跨文化管理冲突进行了概述，首先介绍了跨文化管理和跨文化管理冲 突的概念界定，之后介绍了跨文化管理冲突的成因、表现和所带来的影响。 第三部是J公司牙买加项目跨文化管理冲突的实践考察，简单介绍了J公司和J 公司牙买加项目的概况，并结合案例对J公司牙买加项目跨文化管理冲突的表现进行 了阐述。其主要问题有三个，一是跨文化团队整合能力不足，二是制度管理体系建设 忽略实际，三是人力资源管理水平低。 第四部分通过调查的研究方法分析了J公司牙买加项目跨文化冲突产生的原因。 通过对J公司项牙买加项目跨文化管理冲突的调查可得到起原因主要有三个。一是中 国与牙买加文化的差异，二是跨文化沟通的障碍，三是管理模式的差异。 第五部分针对发现的冲突，探究完善J公司牙买加项目跨文化管理的对策和措施。 其相关对策主要有三个方面，一是正视文化差异，因地制宜制定相关制度，树立共同 价值观，增强凝聚力；二是建立有效沟通机制，一方面加强组织领导，负责人起带头 作用，另一方面适当安排活动，促进成员间磨合；三是转变管理模式，不仅要进行跨 文化培训，促进文化融合，还要引进专业人才，建设共有管理团队。 最后一部分对全文进行总结，阐述本文的不足及对未来的展望。本文主要集中于 文化管理方面，而对其他管理环节关注较少，对不同文化元素之间的区别与联系等的 阐述也不够详尽，未来如果有机会将着重从人文视角出发进一步探讨跨文化冲突问题。 关 键 词：J公司牙买加项目， 跨文化管理， 冲突， 对策 ABSTRACT III ABSTRACT Jamaica Project of J Company now has a staff of more than five hundred employees. The local management and technical staff are consist of employees from both country, with the basic-level staff mainly be local Jamaicans while assisted by some employees from China. Employees from both countries work together and they hold different value orientation and cultural background. What’s more , Jamaica Project is very urgent, most staff haven’t received comprehensive overseas working training, which made it inevitable that employees from different countries often confronted with communication obstacles and cultural conflicts in terms of living habits and cultural communication. During the cooperation，the two sides have different opinions towards work and organizational identification, which in turn affected the normal progress of the project and its successful completion. Based on the actual situation of the project, this paper tries to integrate cross-cultural management thought into the company, in order to settle the issue of cross-cultural conflicts. This paper aims to provide reference opinion for the further development of Jamaica Project of J Company. This paper is divided into six parts: First, collect the relevant literature at home and abroad, to form an extensive understanding of theory and research related to cross-cultural management. Then proposed the research purpose and significance, probe into the thoughts and methods of research, provide theoretical support for the research of this paper. In the second part, the conflicts of cross-cultural management is summarized, first introduced the concept of cross-cultural management and the conflicts of cross-cultural management, then introduced the causes, manifestations and effects of cross-cultural management conflicts. In the third part，Practical investigation of cross cultural management conflict in Jamaica Project was carried out. A brief introduction to J Company and its Jamaica Project is given; the expression of cross-cultural management conflict is expounded by practical cases. There are three main problems. One is lacking of integration ability of cross-cultural teams, 西安电子科技大学硕士学位论文 IV the second is management system construction which neglects reality, and the last is low level of human resource management. In the fourth part, the causes of cross-cultural conflict in Jamaica Project of J company were analyzed by methods of investigation. Through the investigation of the cross-cultural management conflicts of J Company’s Jamaica project, there are three main reasons. One is the differences between China and Jamaica culture, the second is the barriers to intercultural communication, and the last is the differences in management patterns. In the fifth part, this paper offers applied countermeasures about collision discovered to perfect cross-cultural management of J Company’s Jamaica Project. Its related countermeasures mainly include three aspects. Firstly, we should face up to cultural differences. Relevant system should be adapted to local conditions. We can set up common values and strengthen cohesion. Secondly, we should establish effective communication mechanism. We can strengthen organizational leadership and person in charge should take the lead. We can also appropriate organization of activities to facilitate running-in among members. Finally, we should change management mode. Cross-cultural training should be to promote cultural integration. Introduction of professional talents and construction of common management team is necessary. The last part summarizes the full text and expounds the shortcomings and prospects for the future. This paper mainly focuses on cultural management, while paying little attention to other management links. The description of the differences and connections between different cultural elements is not detailed enough. if there is an opportunity in the future, it will focus on further discussing cross-cultural conflicts from a humanistic perspective. Keywords: J Company’s Jamaica Project, Cross-cultural Management, Conflicts, Countermeasures 插图索引 V 插图索引 图1. 1 研究框架图 ....................... 5 图3. 1 J公司扁平式的管理组织结构 ...................... 14 图3. 2 J公司氧化铝市场占有量与国内氧化铝市场需求量对比 ......... 16 图3. 3 J公司牙买加项目相关人员工作年限占比 .. 17 图3. 4 境外专业人数占比 ......... 18 图3. 5 J公司牙买加项目工作人员冲突频次 .......... 19 表格索引 VII 表格索引 表4. 1 样本基本情况数据分析 . 25 表4. 2 中牙员工文化差异比较分析 ........................ 26 表4. 3 学历与文化差异关系的比较分析 ................ 26 表4. 4 工作年限与文化差异关系的比较分析 ........ 27 目录 XIII 目录 摘要 .......... I ABSTRACT .......................... III 插图索引 V 表格索引 ............................ VII 符号对照表 .......................... IX 缩略语对照表 ...................... XI 目录 .... XIII 第一章 绪论 .......................... 1 1.1 研究背景 ...................... 1 1.2 研究目的和意义 .......... 1 1.2.1 研究目的 .............. 1 1.2.2 研究意义 .............. 2 1.3 文献综述 ...................... 2 1.3.1 国外相关研究 ...... 2 1.3.2 国内相关研究 ...... 3 1.4 研究内容与方法 .......... 3 1.4.1 研究内容 .............. 3 1.4.2 研究方法 .............. 4 1.5 研究思路与框架 .......... 4 第二章 跨文化管理冲突概述 ............................. 7 2.1 相关概念界定 .............. 7 2.1.1 跨文化管理 .......... 7 2.1.2 跨文化管理冲突 .. 7 2.2 跨文化管理冲突的成因、表现和影响 ..... 8 2.2.1 跨文化管理冲突的成因 ..................... 8 2.2.2 跨文化管理冲突的表现 ................... 10 2.2.3 跨文化管理冲突的影响[20] ............... 11 第三章 J公司牙买加项目跨文化管理冲突的现状 ........................ 13 3.1 J公司简介 .................. 13 3.1.1 J公司概况 ........... 13 3.1.2 J公司管理体系 ... 14 西安电子科技大学硕士学位论文 XIV 3.2 J公司牙买加项目简介 ............................. 15