- I - 摘要 电力体制的深入改革改变了电网企业的内部与外部环境，为了能够适应所处环 境的变化，新的管理思想逐渐涌现，电力体制的改革增加了电网企业组织结构的复 杂度，为实现电网企业的战略目标，提升企业的核心竞争力，需要深入开展电力企 业绩效考核内容的研究，绩效考核也成为电力企业管理的重要组成部分。本论文以 秦皇岛A车间绩效考核系统为研究对象，找出现有绩效考核存在的问题并给出改进方 法。 首先，提出课题研究的背景和研究的意义，分析国内、外关于绩效考核体系的发 展及现状，提出本次研究的具体内容和研究方法，并对绩效考核有关理论进行阐述 和分析，包括绩效考核基本概念、流程、关键指标的选取、权重分配方法以及绩效 结果的运用。 其次，分析秦皇岛供电公司A车间基本概况以及绩效考核规定，研究了解秦皇 岛供电公司A车间的绩效考核现状，并对现有的绩效合约内容进行分析，发现秦皇 岛供电公司A车间绩效考核存在的问题，分析问题产生的原因。 再次，针对A车间绩效考核中存在的各种问题，提出改进方案，以确保A车间 绩效考核公平、公正、合理的进行。 最后，给出能够提高秦皇岛供电公司A车间绩效水平的对策，保证该考核体系 的可行性，建立并分析能够巩固和确保该绩效考核体系得到有效执行的各项保障措 施。 关键词：公司A车间；绩效考核；关键绩效指标 燕山大学工商管理硕士学位论文 - II - Abstract In-depth reform of the power system has changed the internal and external environment of the power grid enterprises. In order to adapt to the changes, the new management ideas have gradually emerged. The reform of the power system has increased the complexity of the organizational structure of the power grid enterprises. To achieve the strategic objectives of power grid enterprises and enhance the core competitiveness of enterprises, need to research performance appraisal content, performance appraisal has become an important part of power management. This paper takes Qinhuangdao A workshop performance appraisal system as the research object, finds out the existing problems of the existing performance appraisal and gives the improvement method. Firstly, the paper puts forward the background of the research and the significance of the research, analyzes the development and status quo of the performance appraisal system at home and abroad, puts forward the specific content and research methods of this research, and expounds and analyzes the relevant theories of performance appraisal. Including the basic concepts of performance appraisal, process, selection of key indicators, weight distribution methods and the use of performance results. Secondly, it analyzes the basic situation and performance appraisal regulations of A workshop, studies the performance appraisal status of A workshop, and analyzes the existing performance contract content, and finds the problems in the performance appraisal of A workshop. Analyze the cause of the problem. Thirdly, Aiming at various problems existing in the performance appraisal, an improvement plan is proposed to ensure fair, fair and reasonable performance appraisal. Last of all, the paper gives countermeasures to improve the performance level of A workshop, ensuring the feasibility of the assessment system, and various safeguard measures which can consolidate and ensure the effective implementation of the performance assessment system are established and analyzed. keywords: a workshop in company; performance appraisal; key performance indicator 目 录 - III - 目 录 摘要 ................................................................................................................................... I ABSTRACT ......................................................................................................................... II 第1章 绪论 ...................................................................................................................... 1 1.1 研究背景及意义 ...................................................................................................... 1 1.2 研究现状 .................................................................................................................. 2 1.2.1 国外研究现状 .................................................................................................. 2 1.2.2 国内研究现状 .................................................................................................. 4 1.3 研究内容与方法 ...................................................................................................... 5 1.3.1 研究内容 .......................................................................................................... 5 1.3.2 研究方法 .......................................................................................................... 6 第2章 绩效考核相关理论 .............................................................................................. 7 2.1 绩效考核概述 .......................................................................................................... 7 2.1.1 基本概念 .......................................................................................................... 7 2.1.2 绩效考核流程 .................................................................................................. 7 2.2 关键绩效指标 .......................................................................................................... 8 2.2.1 关键绩效指标确定原则 .................................................................................. 8 2.2.2 关键绩效指标提取方法 .................................................................................. 9 2.3 权重分配 .................................................................................................................. 9 2.3.1 权重分配方法 .................................................................................................. 9 2.3.2 权重设计原则 ................................................................................................ 10 2.4 绩效评估 ................................................................................................................ 10 2.5 绩效反馈 ................................................................................................................ 10 2.6 绩效面谈 ................................................................................................................ 11 2.6.1 绩效面谈的方式 ............................................................................................ 11 2.6.2 绩效面谈技巧 ................................................................................................ 11 2.7 绩效结果的运用 .................................................................................................... 12 2.8 本章小结 ................................................................................................................ 12 第3章 秦皇岛供电公司A车间绩效考核现状分析 ...................................................... 13 3.1 秦皇岛供电公司及A车间概况 ........................................................................... 13 3.1.1 秦皇岛供电公司概况 .................................................................................... 13 3.1.2 A车间概况 .................................................................................................... 13 燕山大学工商管理硕士学位论文 - IV - 3.2 秦皇岛供电公司绩效考核规定 ............................................................................ 14 3.2.1 分级考核 ........................................................................................................ 14 3.2.2 分类考核 ........................................................................................................ 15 3.2.3 绩效考核内容 ................................................................................................ 15 3.3 秦皇岛供电公司A车间现有绩效考核流程 ....................................................... 16 3.3.1 组织和职责 .................................................................................................... 16 3.3.2 签订绩效合约 ................................................................................................ 17 3.3.3 考核内容和程序 .........................................................