大连理工大学专业学位硕士学位论文
摘要
随着汽车行业的高速发展和贸易全球化，国内汽车零部件配套企业不断崛起，同时
在全球汽车行业中的竞争压力逐渐增大。在后疫情时代，政策的支持、稳定的用工环境、
开放的市场、持续不断的材料供应都为销量增长注入了动力。因此很多汽车零配件厂商
更加坚定了自主发展的决心，并且开始把业务拓展到国外，努力把握汽车产业链提档升
级的良机。参与到全球化平台的竞争中，由高产量到高质量的转型势在必行。各大汽车
品牌加快了产品更新换代的速度，压缩了新项目的开发周期，提升了质量标准要求。优
化车灯项目质量管理水平，提高产品质量和和客户满意度势在必行。论文围绕优化 X公
司出口车灯项目质量管理，降低质量成本展开论述。
本论文通过调查和研究质量管理模式和过程质量控制，学习全球范围内各种质量管
理理论和方法，系统地对 X公司新项目质量管理的现状和管理流程进行调研。通过多年
亲身经历出口项目的质量管理的过程并进行查阅多个项目记录，对管理现场和产品的开
发履历进行评审和分析，总结出 X公司出口项目质量管理体系中顾客需求与质量控制不
一致、试制试生产过程异常多、供应商质量不达标、新项目产品质量多等多项不足。通
过研究生阶段学习，应用了适应分析和改进解决方案的质量管理理论和质量工具，具体
应用了 PDCA循环、产品先期质量策划、顾客需求管理——特殊特性管理理论、零缺陷
质量管理——过程模式等理论知识，重点分析了项目质量管理中缺少客户需求管理流程、
新项目过程策划不足、供应商管理机制不健全、问题管理只重视救火未重视预防等多重
原因。根据 X公司出口项目当前的质量现状和原因分析，针对性给出质量管理优化的方
案。
本文总结提出了完善客户需求管理流程，推进项目质量管理重心前移的方案；构建
试制过程异常管理流程减少变更和消减模具异常，并且加强关键过程的管控；优化供应
商管理机制；优化新项目问题预防管理机制等多种改善方案。通过理论分析和具体在新
项目中的实践应用，得出在课题研究之前项目质量管理中存在重大不足和管理漏洞，正
是管理方法的不当造成了出口项目损失严重的后果。质量管理重心前移的意义不仅是识
别问题解决问题的普通管理逻辑，更是对项目质量管理提出了如何预防问题产生的管理
要求。通过质量策划和过程控制，预防问题的产生才是 X公司追求的适应全球客户需求
和未来发展需求的质量管理方式。这些研究成果的发现和管理方案的提出，符合当前环
境下汽车零配件的发展趋势，对传统制造业的项目质量管理改善有很强的借鉴意义。
关键词：质量前移；质量预防；过程控制；数据分析
X公司出口车灯项目质量管理优化研究
Study on the Improvement of Quality Management of X
Company's Export Auto Lamp Project
Abstract
With the rapid development of the automobile industry and the globalization of trade,
domestic auto parts and accessories enterprises are rising continuously, and the competition
pressure in the global automobile industry is gradually increasing. In the post-epidemic era,
good policy support, stable employment environment, open market and continuous material
supply have all fueled sales growth. Therefore, many auto parts manufacturers are more
determined to develop independently, and begin to expand their business abroad, and strive to
grasp the opportunity of upgrading the auto industry chain. To participate in the competition
of global platform, the transition from high output to high quality is imperative. Major auto
brands have accelerated the speed of product upgrading, reduced the development cycle of
new projects,and improved qualitystandards. It isimperative to optimizethe quality
managementleveloflampprojectandimproveproductqualityandcustomer
satisfaction. This paper focuses on optimizing the quality management of X Company's export
auto lighting project and reducing the quality cost.
Through investigation and research on quality management mode and process quality
control, this paper systematicallyinvestigates the status and managementprocess of X
Company's new project quality management by learning various quality management theories
and methods worldwide. Through years of export experience of project quality management
and record to refer to multiple projects, the process of the development of management field
and products resume review and analysis, summed up the export project X company customer
requirements in qualitymanagement system andquality control is notconsistent, trial
production trial production process of abnormal, supplier quality not up to standard, lack of
product quality and so on many more new project. Through graduate study, I applied the
quality management theory and quality tools of adaptive analysis and improvement solutions,
specifically applied thetheoretical knowledge of PDCA cycle, productadvance quality
planning, customer demand management -- special feature management theory, zero defect
quality management -- process mode, etc. This paper focuses on the analysis of the lack of
大连理工大学专业学位硕士学位论文
customer demand management process in project quality management, the lack of new project
process planning, supplier management mechanism is not perfect, problem management only
pay attention to fire prevention and other multiple reasons. According to the analysis of the
current quality status and causes of X Company's export project, the quality management
optimization plan is given.
This paper summarizes the improvement of customer demand management process,
promote the projectquality management focus forwardscheme; Establish the abnormal
managementprocess oftrial productionprocess toreducechanges andreduce mold
abnormalities, and strengthen the control of key processes; Optimize supplier management
mechanism; Optimize new project problems prevention and management mechanism and
other improvement programs. Through theoretical analysis and practical application in new
projects, it is concluded that there are major deficiencies and management loopholes in
project quality management before the project research, and it is the improper management
methodsthatcausetheseriousloss ofexportprojects. Thesignificanceofquality
management focus moving forward is not only the common management logic of identifying
problems and solving problems, but also the management requirements of project quality
management on how to prevent problems. Through quality planning and process control,
preventing the occurrence ofproblems is the quality managementmethod X Company
pursues to meet the needs of global customers and future development needs. All quality
activities should be carried out around customer needs, and meeting customer needs is the
most important evaluation basis of quality work. The findings of these research results and the
proposed management plan are in line with the development trend of auto parts under the
current environment, and have a strong reference significance for the improvement of project
quality management in the traditional manufacturing industry.
Key Words：Quality advance; Quality prevention; Process control; Data analysis