当今世界，社会经济发展日新月异，员工满意度已成为企业尤其是国有企 业生存和发展的重要影响因素。在深化改革转型发展的关键时期，国有企业不 仅需要聚焦员工满意度管理，更应该着力提升员工的工作效率。 本文通过对国内外以往员工满意度、员工满意度的影响因素，以及员工满意 度测量工具等研究成果的学习研究，结合NBPC公司实际，设计该公司员工满意 度四大类7个维度25项调查指标调查问卷，并采用主成分分析和因子分析法等 统计分析方法，对NBPC公司员工满意度的现状和问题进行分析研究。通过调查 发现，NBPC公司员工满意度整体水平不太高，四大分类、七大维度满意度中， 科技进步和技术创新、工作现场与工作环境、职工学习培训与职业需求匹配、员 工成长通道、信息沟通与反馈渠道五个方面的员工满意水平比较低，影响NBPC 公司的整体满意度。在对以上五个方面以及工作压力进行原因分析的基础上，本 文提出了树立“以人为本”管理理念、建设并强化“精制”文化、强化人力资源 管理和加强员工意识引导四大方面提出可供参考的员工满意度提升、员工工作 积极性和主动性提升、员工工作效率提升等策略。其中强化人力资源管理方面 又提出了建立科学的员工绩效评估标准，优化队伍结构、加大人才队伍培养和加 强人力资源管理实践三大举措。 通过本次研究，帮助NBPC公司改善和提升员工满意度提供切实可行的参考 依据，为企业生产经营管理提供决策支持，实现企业和员工双赢。 关键词：员工满意度；问卷调查；人力资源；管理创新 工商管理硕士专业学位论文 II Abstract In today's world, with the rapid development of social economy, employee satisfaction has become an important factor in the survival and development of enterprises, especially state-owned enterprises. In the key period of deepening reform, transformation and development, state-owned enterprises should not only focus on employee satisfaction management, but also focus on improving the work efficiency of employees. In this paper, based on the study of previous research results of employee satisfaction, influencing factors of employee satisfaction, and measurement tools of employee satisfaction, combined with the actual situation of NBPC company, we designed 25 questionnaires of four categories and seven dimensions of employee satisfaction, and used statistical analysis methods such as principal component analysis and factor analysis to analyze the employee satisfaction of NBPC company The current situation and problems are analyzed. Through the survey, it is found that the overall level of employee satisfaction of NBPC company is not very high. Among the four categories and seven dimensions of satisfaction, the level of employee satisfaction is relatively low in five aspects: scientific and technological progress and technological innovation, work site and working environment, matching of employee learning and training with professional needs, employee growth channel, information communication and feedback channel, which affects the overall satisfaction of NBPC company. Based on the analysis of the above five aspects and the causes of the work pressure, this paper puts forward four strategies for reference, which are the improvement of employee satisfaction, the improvement of employee enthusiasm and initiative, and the improvement of employee work efficiency. In the aspect of strengthening human resource management, three measures are put forward: establishing scientific employee performance evaluation standard, optimizing team structure, increasing talent team training and strengthening human resource management practice. Through this study, we can help NBPC company to improve and enhance employee satisfaction, provide practical reference, provide decision support for production and operation management, and achieve win-win situation for both NBPC公司员工满意度实证研究 III enterprises and employees. Key words: employee satisfaction; questionnaire; human resources; management innovation 工商管理硕士专业学位论文 IV 目 录 摘要 ............................................................................................................................... I Abstract ................................................................................................................................ II 第一章 绪 论 ................................................................................................................... 1 1.1 研究背景和意义 ...................................................................................................... 1 1.1.1 研究背景 ........................................................................................................... 1 1.1.2 研究意义 ........................................................................................................... 1 1.2 研究内容和方法 ...................................................................................................... 2 1.2.1 研究内容 ........................................................................................................... 2 1.2.2 研究方法 ........................................................................................................... 3 1.3 技术路线 .................................................................................................................. 3 1.4 研究创新点 .............................................................................................................. 4 第二章 员工满意度研究综述 .............................................................................................. 5 2.1 员工满意度概念 ...................................................................................................... 5 2.2 员工满意度影响因素............................................................................................... 6 2.3 员工满意度调查方法............................................................................................... 7 第三章 NBPC公司员工满意度调查方案设计 ................................................................... 8 3.1 NBPC公司概况 ........................................................................................................ 8 3.1.1 公司简介 ........................................................................................................... 8 3.1.2 人力资源现状分析 ............................................................................................ 8 3.2 NBPC公司员工满意度管理存在的问题 ................................................................ 10 3.3 NBPC公司员工满意度调查实施方案 .................................................................... 10 3.3.1 方案目标 ......................................................................................................... 11 3.3.2 方案实施步骤 ................................................................................................. 11 3.4 NBPC公司员工满意度调查指标设计 .................................................................... 11 第四章 NBPC公司员工满意度问卷调查分析 ................................................................... 14 4.1 NBPC公司员工满意度调查样本构成和基本信息统计分析 ................................. 14 NBPC公司员工满意度实证研究 V 4.2 NBPC公司员工满意度指标综合分析 .................................................................... 14 4.3 NBPC公司员工压力统计分析 ............................................................................... 18 4.4 NBPC公司员工满意度元素主成分推导及因子分析 ............................................. 19 4.5 NBPC公司员工满意度影响因素分析 .................................................................... 21 4.5.1 科技进步与技术创新方面 .............................................................................. 22 4.5.2 工作现场与工作环境方面 .............................................................................. 22 4.5.3 职工学习培训与职业需求匹配方面 ............................................................... 23 4.5.4 员工成长通道方面 .......................................................................................... 23 4.5.5 信息沟通与反馈渠道方面 .............................................................................. 24 4.5.6 工作压力方面 ................................................................................................. 24 第五章