HOTEL 2025 emerging technologies destined to reshape our business HOTEL 2025 emerging technologies destined to reshape our business Predicting the future is impossible and attempting it might seem like folly. But as in most cases, it is the process – not the outcome – that matters more. For hotel leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow. Perspectives from 150 hotel operators: To anticipate consumer trends and seek To help in that pursuit, Oracle Hospitality commissioned Hotel 2025, a major industry report surveying consumers and operators about emerging technologies destined to reshape our business. Together, their responses provide insights about these innovations, including anticipated rate of adoption, potential impact and related fears – real and imagined – that need to be allayed. innovations that enhance guest experiences Among the topics Hotel 2025 explores: arti?cial intelligence, biometrics/facial recognition, robotics, voice activation, wearable technology, virtual reality, driverless transportation and smart hotel design. The report outlines the current status of each and forecasts its future use, and weaves in perspectives from 150 hotel operators. It also incorporates in-depth interviews with chief information of?cers and chief technical of?cers. The path forward undeniably will rely on technologies that make hotels smarter, accelerate service and, most importantly, personalize experiences for each and every guest. With Hotel 2025, it is our goal to help your business embrace innovation and prepare for the future. It will be here before you know it. 2 Hotel 2025 |oracle/hospitality arti?cial intelligence A ?eld of computer science, arti?cial intelligence is the pursuit of developing compu