近年来，体育彩票行业飞速发展，成为最具活力的新兴产业之一。在河南省，体育 彩票业不仅在体育产业中占据重要地位，对社会经济的贡献也与日俱增，体育彩票已然 成为我国体育产业的重要且不可或缺的组成部分。目前，河南省体育彩票行业正从以前 的粗放式发展，逐步转变为健康、可持续的发展方式。在中国特色社会主义进入新时代 这一时代背景下，人力资源作为社会生产力的第一要素，也在影响着河南省体彩业的转 型升级。随着河南省体彩业转型升级步伐的推进，人才的障碍逐步显现，该行业对高端、 专业型人才的需求越来越强烈，对低端、同质化人才则越来越排斥。如何有效解决这一 行业发展中遇到的人力资源问题，是目前面临的一个巨大难题。 不同于“人力资源管理”，本文所研究的“人力资源”包括人力资源供给、需求、 管理以及社会影响等层面，具体来说就是研究河南省体育彩票业人力资源在数量质量以 及开发利用等方面的现状和存在的问题。基于此，本文以河南省体育彩票业人力资源为 研究对象，研究内容涵盖三大模块：一是规范研究的内容，探讨体育彩票业人力资源的 理论基础，归纳总结出影响形成河南省体彩业人力资源现状的三方面因素，即“结构本 质”、“管理体系”和“社会影响”。二是统计分析的内容，即在理论研究的基础上运用 文献分析、调查问卷、深度访谈和统计分析，从以上三方面对河南省体彩业人力资源进 行了深入研究，了解其现状和特点，剖析其问题与原因。三是对策研究的内容，探讨体 育彩票业人力资源的供给、管理以及社会层面上的优化对策。这三大部分相互支撑、互 为关联、循序渐进，各部分在互为支撑的格局下开展。具体而言，本文通过对“结构本 质”、“管理体系”和“社会影响”三方面因素进行具体解读，发现了河南省体彩业人力 资源过剩与稀缺并存、人力资源规划缺失、人才引进方式古板落后、培训制度流于形式、 薪酬待遇低下和从业人员自我认可度低下等一系列问题。分析造成以上问题的原因，则 是由于人力资源供需矛盾严重、人力资源管理理念滞后造成的管理体系存在缺陷、行业 宣传方向有失偏颇造成的社会公众对彩票行业产生了误解。针对以上问题，本文从强化 供给、调整体系、变革理念这三个方面提出解决对策，促进河南省体彩业实现转型升级 和战略发展。 关键词：体育彩票业；人力资源；结构失衡；人才供需矛盾 II Abstract In recent years, Sports Lottery industry has developed rapidly. It becomes one of the most dynamic emerging industries. In Henan province, Sports Lottery not only takes an important role in the sports product, but also devotes great contributions to the social economy. Sports Lottery has become an important and indispensable part of China's sports industry. At present, the Sports Lottery industry in Henan province is gradually transforming from the previous extensive development to a healthy and sustainable development mode. Under the background that socialism with Chinese characteristics has entered a new era, as the first element of social productivity, human resources are also influencing the transformation and upgrading of Sports Lottery industry in Henan province. With the advancement of the transformation and upgrading of the Sports Lottery industry in Henan province, the obstacles of talents gradually appear. The industry has a growing demand for high-end professionals and a growing aversion to low-end homogenization. How to effectively solve the human resource problems encountered in the development of this industry is a huge problem now. Different from human resources management, the human resources studied in this paper include human resources supply, demand, management and social impact. Specifically, it is to study the status quo and existing problems of human resources in Sports Lottery industry in Henan province in terms of quantity, quality, development and utilization. Based on this, this article takes Sports Lottery industry human resources in Henan province as the research object, the research contents include three modules: the first is the content of the normative research, discusses the theoretical basis for Sports Lottery industry human resources, summarizes the present situation of Sports Lottery industry human resources in Henan province by the effects of three factors, that is, "nature of structure", "management system" and "social influence". The second is the content of the empirical research, that is, on the basis of the theoretical research, using the literature analysis questionnaire in-depth interview and statistical analysis, from the above three aspects of human resources of Sports Lottery industry in Henan province for in-depth study, understand its status and characteristics, analyze its problems and reasons. III The third is the content of the countermeasure research, discusses the human resources of Sports Lottery industry in Henan province supply, management and the social level of the optimization of countermeasures. The three parts support each other and are related to each other step by step. To be specific, this paper based on the analysis of "nature of structure", "management system" and "social influence", a series of problems were found, such as the excess and scarcity of human resources, the lack of human resource planning, the old-fashioned and backward way of talent recruitment, the formalism of training system, the lack of vitality of employees, the low salary and the low self-recognition of employees, etc. The reasons for the above problems are analyzed, which are caused by the imbalance of the structure of human resources development caused by the serious contradiction between the supply and demand of human resources and the disconnection between the personnel training and the actual demand. The management system has defects caused by the lagging of human resource management concept. The public misunderstand the lottery industry because of the deviation of the publicity direction of the industry. In view of the problems above, this paper proposes solutions from the three aspects of strengthening the concept of supply adjustment system reform to promote the transformation and upgrading and strategic development of Sports Lottery industry in Henan province. Key words: Sports Lottery Industry；Human Resources；Structure Imbalance； Contradiction between Talent Supply and Demand IV 目 录 第1章 绪论 ...................... 1 1.1选题背景 .............. 1 1.2研究目的及意义 ... 1 1.2.1研究目的.... 1 1.2.2研究意义.... 2 1.3文献综述 .............. 3 1.3.1人力资源的相关研究 ............... 3 1.3.2事业单位人力资源的相关研究 .............................. 6 1.3.3彩票业人力资源的相关研究 . 10 1.3.4研究述评.. 12 1.4研究框架、内容和方法 .................... 13 1.4.1研究框架.. 13 1.4.2研究内容.. 14 1.4.3研究方法.. 14 1.5 可能的创新点.... 16 第2章 体育彩票业人力资源的理论阐释 .... 17 2.1相关概念界定..... 17 2.1.1体育彩票业 ............................. 17 2.1.2人力资源.. 17 2.1.3体育彩票业人力资源 ............. 18 2.2人力资源与人力资源管理的概念区分与联系 ............... 19 2.3体育彩票业人力资源的理论基础 .... 19 2.3.1激励理论.. 19 2.3.2人力资本理论 ......................... 20 2.3.3人力资源管理理论 ................. 21 第3章 河南省体育彩票业人力资源现状分析 ........................... 22 3.1河南省体育彩票业人力资源总体基本情况 ................... 22 3.1.1管理人员.. 24 3.1.2销售人员.. 26 3.2河南省体育彩票业人力资源问卷调查情况 ................... 27 3.2.1调查目标.. 27 3.2.2调查设计.. 27 3.2.3统计结果分析 ......................... 29 3.3河南省体育彩票业人力资源访谈情况 ........................... 33 3.4本章小结 ............ 35 第4章 河南省体育彩票业人力资源问题与原因剖析 ............... 37 4.1河南省体育彩票业人力资源问题的多维分析 ............... 37 4.1.1人力资源过剩与稀缺现象并存 ............................ 37 4.1.2人力资源规划缺失 ................. 38 4.1.3人才引进方式古板落后 ......... 38 4.1.4培训制度流于形式 ................. 39 4.1.5人力资源缺乏活力 ................. 40 V 4.1.6薪酬待遇水平低下 ................. 40 4.1.7从业人员自我认可度低下 ..... 41 4.2河南省体育彩票业人力资源问题的成因探析 ............... 42 4.2.1人力资源供需矛盾严重 ......... 42 4.2.2人才培养与现实需求脱节 ..... 43 4.2.3人力资源管理理念滞后 ......... 43 4.2.4行业宣传方向有失偏颇 ......... 45 4.3本章小结 ............ 45 第5章 河南省体育彩票业人力资源问题的优化策略 ............... 47 5.1强化供给 ............