游戏研发团队与传统的研发团队有很大的差别，传统的研发团队迭代以月为单 位，但游戏研发团队的迭代则以天为单位。传统研发团队负责人可以不用懂技术，但 是游戏研发团队的负责人技术如果不精通的话是很难将团队管理好，因为各种新技术 层出不穷，各种挑战性的问题也会不动出现。研发团队绩效管理则是对研发团队进行 管理的一个有效手段，更是激励团队进行研发的有效方法，绩效管理能够有效的保障 研发团队工作的顺利进行，充分发挥研发人员的主观能动性，利用绩效管理的激励作 用提升团队的研发能力。 本文运用绩效管理过程环节模型管理和绩效管理的三大工具，分别为目标管理、 KPI关键绩效指标和平衡记分卡的相关理论，以SZ互联网游戏公司的研发团队和研 发工作为研究内容，在对文献进行梳理研究的基础上，通过归纳演绎，对绩效、绩效 管理、绩效管理过程模型和绩效管理的相关工具进行界定，以及归纳研究内容的理论 基础，通过问卷调查的分析，对SZ互联网游戏公司研发团队绩效当前状况进行阐述， 对当前状况应用问卷调查的数据分析结果提出SZ互联网游戏公司研发团队所存在的 问题，对问题进行剖析得到原因，继而对SZ互联网游戏公司研发团队绩效管理提出 相应的措施和解决方案，帮助SZ互联网游戏公司在研发团队的绩效管理上得以提升， 提升公司研发效率和研发进度，提升研发团队的整体研发实力，对员工的能力也是一 种提升。 通过本文的研究主要得出如下结论：绩效管理是一个系统过程，团队绩效管理作 为绩效管理工作的重要组成部分，研发团队应当结合绩效管理的四个过程，通过利用 绩效管理的工具进行绩效的量化、收集，进而得到准确的绩效结果，推动研发工作的 顺利进行。 关键词：绩效管理；研发团队；过程模型 Abstract The game team is very different from the traditional team, the traditional team iteration in monthly units, but the game team iteration is in days. Traditional Team leaders can not understand the technology, but the game team in charge of the technology is difficult to manage the team if not proficient, because a variety of new technologies emerge, a variety of challenging issues will not appear. team performance management is an effective means to manage the team, but also to motivate the team to carry out effective methods, performance management can effectively ensure the smooth development of team work, give full play to the subjective initiative of personnel, take advantage This paper uses the three tools of performance management process Model Management and performance management, respectively, as the related theory of target management, KPI key Performance index and Balanced scorecard, taking SZ Internet game Company's team and development work as the research content, on the basis of combing and studying the literature, through inductive deduction, the performance, The performance management, performance management process model and performance management related tools are defined, as well as the theoretical basis of the research content, through the analysis of questionnaires, the current situation of the performance of the team of SZ Internet game Company is expounded, Applying the data analysis results of the questionnaire survey on the current situation, this paper puts forward the problems existing in the team of SZ Internet game Company, analyzes the reasons for the problems, and then puts forward corresponding measures and solutions to the performance management of the team of SZ Internet game company. Help SZ Internet gaming company in the team performance management to improve, improve the company's efficiency and Progress, enhance the overall team R & A strength, the ability of employees is also an improvement Through the research of this paper, the following conclusions are drawn: performance management is a system process, team performance management as an important part of performance management, team should combine the four processes of performance management, through the use of performance management tools for performance quantification, collection, and then get accurate performance results,Promote the smooth development of work. Keywords: Performance management; R&D team; process model 目 录 1 绪论................................................................1 1.1 研究背景及意义...................................................1 1.1.1 研究背景.....................................................1 1.1.2 研究目的和意义...............................................1 1.2文献综述.........................................................3 1.2.1 绩效理论相关研究.............................................3 1.2.2研发人员绩效管理相关研究......................................5 1.3 研究内容和方法...................................................6 1.3.1 研究内容.....................................................6 1.3.2 研究方法.....................................................7 1.4 本章小结.........................................................7 2 相关概念界定及理论基础..............................................8 2.1 绩效管理相关理论.................................................8 2.1.1 绩效定义.....................................................8 2.1.2 绩效的特点...................................................8 2.1.3 绩效管理定义.................................................8 2.2 绩效管理过程环节模型.............................................9 2.2.1 绩效管理计划.................................................9 2.2.2 绩效管理监控.................................................9 2.2.3 绩效管理评价.................................................9 2.2.4 绩效管理反馈................................................10 2.3 绩效管理工具....................................................10 2.3.1 目标管理....................................................10 2.3.2 关键绩效指标KPI管理体系....................................11 2.3.3 360度考核法.................................................12 2.4 本章小结........................................................12 3 SZ互联网游戏公司现状分析..........................................14 3.1 SZ互联网游戏公司介绍............................................14 3.1.1 公司概况....................................................14 3.1.2 行业背景....................................................14 3.1.3 公司规模及员工构成..........................................15 3.1.4 公司团队结构概况............................................15 3.2 SZ互联网游戏公司研发团队绩效管理现状............................16 3.2.1 绩效管理的制度设计情况......................................16 3.2.2 绩效管理的管理组织情况......................................18 3.2.3 绩效管理的考核指标情况......................................18 3.2.4 绩效管理的结果反馈情况......................................19 3.3 本章小结........................................................19 4 SZ互联网游戏公司绩效管理问题剖析...................................20 4.1 SZ互联网游戏公司研发人员调查问卷研究设计........................20 4.1.1 调查问卷设计与方法...........................................20 4.1.2 调查问卷分析.................................................22 4.2 SZ互联网游戏公司研发团队绩效管理问题分析........................23 4.2.1 绩效考核过程缺乏沟通性.......................................23 4.2.2 绩效监控工作没有有效重视.....................................23 4.2.3 绩效考核工作员工参与度较低与监控周期过长.....................24 4.2.4 绩效评价指标缺乏系统性.......................................24 4.2.5 绩效考核指标设计不合理.......................................25 4.2.6 绩效考核反馈阶段缺乏有效沟通.................................25 4.2.7 绩效考核与绩效奖金发放存在问题...............................26 4.2.8 绩效无法对工作有效的帮助和改进...............................26 4.3 本章小结.........................................................26 5 SZ互联网游戏公司绩效管理优化......................................28 5.1 SZ互联网游戏公司研发团队体系优化方案设计原则....................28 5.1.1 坚持全员参与原则.............................................28 5.1.2 客观性原则...................................................29 5.1.3 公开透明原则.................................................29 5.1.4 制度化原则...................................................29 5.2 SZ互联网游戏公司研发团队绩效管理实施方案...........