II 摘要 当今社会最宝贵的是人才。对于企业来说，重视人才培养、提升企业创 新能力才可能在越发激烈的市场竞争中保有一席之地。优秀的管理体系使得 公司既能吸引到优秀的人才，又能有效激发人才队伍的潜能，强化队伍培养， 最大化团队工作效能，推动公司不断向前发展。 数据中心运营类公司随着信息化技术和产业飞速发展而不断成长，并且 其重要性日益凸显，这类公司在经营过程中遇到的绩效管理相关问题也越来 越多。另一方面，针对这类新兴行业和公司的绩效管理体系研究成果较少， 小型公司仍旧使用较为粗糙的绩效管理方式进行人力资源管理，人才流失、 人才挖潜难等问题日益严重。 本文以A公司为例开展该类公司绩效管理体系的实例研究。首先确立 “理论分析-发现问题-分析问题-解决问题”的研究思路。通过文献研究奠 定理论基础，通过实地调研和深入分析发现A公司现行绩效管理体系存在的 四大突出问题，最后针对性的提出优化方案进行改进。以“目标责任制”和 “积分制”为顶层架构，在具体的方案设计中创新性的融入量化考核模型设 计和信息化手段。通过量化考核模型设计来降低人为主观因素对绩效考核结 果的影响，提升考核透明性和公平性，通过信息化手段实现在不额外增加所 有员工工作量的情况下自动记录和考核员工工作过程表现。优化方案考核维 度更加立体和完备。 关键词：绩效管理；积分制；目标责任制；数据中心 Abstract III ABSTRACT Themostvaluablethingtodayistalent.Forenterprises,theemphasisontalent training,andtheenhanceoftheenterprise’sinnovationabilityhelpthemmaintaina placeintheeverfiercemarketcompetition.Excellentmanagementsystemmakesthe companyattracttalent,andstimulatethepotentialofthemembers,strengthenteam training,maximizetheeffectivenessofteamwork,andpromotethecompany's continuousdevelopment. Datacenteroperatingcompaniesgrowwiththerapiddevelopmentof informationtechnologyandindustry,theyencounteredmoreperformance managementrelatedissuesinoperations.Ontheotherhand,fewresearchresults aboutforperformancemanagementofthiskindofcompanieshavebeentakenout. Smallcompaniesstilluserougherperformancemanagementmethodsforhuman resourcesmanagement,difficultiesinbraindrain,potentialdiggingandother problemsarebecomingevenserious. ThispapertakesCompanyAasanexampletocarryoutthestudyonthiskind ofcompany'sperformancemanagementsystem.First,establishtheresearchideaof "theory-discover-analyse-solve".Layatheoreticalfoundationbyliteratureresearch, takefieldresearchandin-depthanalysistofindfouroutstandingproblemsinA company'scurrentperformancemanagementsystem,andfinallyputforward optimizationprogramtoimprove.Thispapertakes"targetresponsibilitysystem"and "integralsystem"asthebasement,usequantitativeassessmentmodeland information-basedmethodintheprogramdesign.Reducetheimpactofhuman subjectivefactorsonperformanceappraisalresultsbyquantitativeassessmentmodel, andachievetheautomaticrecordingandappraisaloftheperformanceofthestaff workprocesswithoutaddingadditionalworkloadofallemployeesby information-basedmethod.Theoptimizationprogramismorecomplete. KeyWords:Performancemanagement;IntegralSystem;TargetResponsibility System;DataCenter 目录 IV 目录 第1章绪论.................................................................................................................1 1.1背景和意义...................................................................................................1 1.1.1研究背景...........................................................................................1 1.1.2研究意义...........................................................................................2 1.2国内外研究现状...........................................................................................2 1.2.1国外研究现状...................................................................................3 1.2.2国内研究现状...................................................................................4 1.2.3研究述评...........................................................................................7 1.3研究思路和内容...........................................................................................8 1.3.1研究思路...........................................................................................8 1.3.2研究内容...........................................................................................8 1.4研究方法与创新点.....................................................................................10 1.4.1研究方法.........................................................................................10 1.4.2研究创新点.....................................................................................10 第2章相关概念和理论基础...................................................................................11 2.1相关概念.....................................................................................................11 2.1.1绩效管理.........................................................................................11 2.1.2目标责任制.....................................................................................12 2.1.3积分制.............................................................................................13 2.2相关理论.....................................................................................................14 2.2.1激励理论.........................................................................................14 2.2.2管理控制理论和系统论.................................................................15 2.3本章小结.....................................................................................................16 第3章A公司绩效管理现状分析............................................................................17 3.1A公司简介..................................................................................................17 3.1.1基本情况.........................................................................................17 3.1.2组织机构.........................................................................................17 目录 V 3.1.3业务简介.........................................................................................18 3.2A公司现行绩效管理体系..........................................................................20 3.2.1基本薪酬制度.................................................................................20 3.2.2绩效管理体系概况.........................................................................20 3.3A公司绩效管理评价中存在的问题..........................................................21 3.3.1公司生产经营问题.........................................................................22 3.3.2人才队伍问题.................................................................................23 3.4本章小结.....................................................................................................24 第4章A公司绩效管理体系中存在问题的原因分析............................................25 4.1绩效目标设计不合理.................................................................................25 4.2绩效考核主观性占比过重.........................................................................26 4.3工作过程表现未纳入绩效评价.................................................................26 4.4长效激励机制不足，人员离职边际成本低.............................................27 4.5本章小结.....................................................................................................27 第5章A公司绩效管理体系优化方案....................................................................29 5.1优化思路.....................................................................................................29 5.2优化方案设计.............................................................................................30 5.2.1绩效目标体系优化.........................................................................30 5.2.2过程质量考核及信息化设计.........................................................37 5.2.3绩效考核评价体系设计.................................................................39 5.2.4积分制管理体系设计.....................................................................43 5.2.5基本薪酬体系变化..........................................