随着知识经济时代和经济全球化的到来，企业间的竞争越来越严重，而实践证明企 业的核心竞争力可以通过有效的绩效管理来增强。因此，许多企业向管理要效益，不断 加强内部管理尤其是绩效管理，提升自身竞争能力。绩效管理是企业管理体系的重点， 很多公司在制订及实施绩效管理体系后，由于存在诸多问题，并未达到良好效果。所以 结合企业实际问题对绩效管理进行研究，并提出相应对策，具有重要的现实意义。 本文选取CA公司作为研究对象，遵循问题查找、问题分析、问题解决的思路，首 先对绩效管理国内外相关研究成果进行归纳总结，为全面系统研究CA公司绩效管理提 供了理论依据；其次运用问卷调查、访谈的方式了解CA公司绩效管理的现状，找出其 存在的问题和形成原因；并通过绩效计划制定、绩效考核、绩效督导、绩效反馈沟通、 绩效结果应用5个方面就CA公司绩效管理问题提出解决对策，同时为确保CA公司绩 效管理对策顺利实施提出了相关保障举措。 本文旨在通过对CA公司绩效管理问题进行对策研究，使其更好的服务于CA公司 管理实践，做到对公司工作人员绩效做出公正客观的评价，使绩效管理与公司战略有效 连接，将公司战略目标转化为工作人员日常工作，来实现CA公司战略目标。 关键词：绩效管理；绩效计划；绩效考核；绩效沟通 II Abstract Withthecomingoftheeraofknowledgeeconomyandeconomicglobalization,the competitionamongenterprisesismoreandmoreserious,andthepracticehasprovedthatthe corecompetitivenessofenterprisescanbeenhancedthrougheffectiveperformance management.Therefore,manyenterpriseswantbenefitsfrommanagement,constantly strengtheninternalmanagement,especiallyperformancemanagement,andimprovetheir competitiveness.Performancemanagementisthefocusofenterprisemanagementsystem, manycompaniesintheformulationandimplementationofperformancemanagementsystem, duetomanyproblems,didnotachievegoodresults.Therefore,itisofgreatpractical significancetostudytheperformancemanagementandputforwardthecorresponding countermeasures. ThispaperselectsCAcompanyastheresearchobject,followingtheideasofproblem finding,problemanalysisandproblemsolving.Firstly,itsummarizestherelevantresearch resultsofperformancemanagementathomeandabroad,whichprovidesatheoreticalbasis forthecomprehensiveandsystematicstudyofCAcompany'sperformancemanagement. Secondly,itusesthemethodsofquestionnairesurveyandinterviewtounderstandthecurrent situationofCAcompany'sperformancemanagement,findoutitsexistingproblemsand formationThereasonsareasfollows：throughfiveaspectsofperformanceplanmaking, performanceevaluation,performancesupervision,performancefeedbackcommunicationand performanceresultapplication,thepaperputsforwardsolutionstotheperformance managementproblemsofCAcompany,andputsforwardrelevantsafeguardmeasuresto ensurethesmoothimplementationoftheperformancemanagementcountermeasuresofCA company. ThepurposeofthispaperistostudytheperformancemanagementofCAcompany,to makeitbetterservethemanagementpracticeofCAcompany,tomakeafairandobjective evaluationoftheperformanceofthecompany'sstaff,toeffectivelyconnecttheperformance managementwiththecompany'sstrategy,andtotransformthecompany'sstrategicobjectives III intothedailyworkofthestaff,soastoachievethestrategicobjectivesofCAcompany. Keywords：performancemanagement;performanceplan;performanceappraisal; performancecommunication IV 目录 1引言.........................................................................................................................................1 1.1研究目的及意义...........................................................................................................1 1.1.1研究目的.............................................................................................................1 1.1.2研究的意义.........................................................................................................1 1.2国内外研究现状...........................................................................................................2 1.2.1国外研究现状.....................................................................................................2 1.2.2国内研究现状.....................................................................................................3 1.2.3研究述评.............................................................................................................4 1.3研究内容和方法...........................................................................................................4 1.3.1研究内容.............................................................................................................4 1.3.2研究方法.............................................................................................................5 1.4本文创新点...................................................................................................................5 2相关概念及技术和方法.........................................................................................................6 2.1相关概念.......................................................................................................................6 2.1.1绩效.....................................................................................................................6 2.1.2绩效管理.............................................................................................................6 2.2绩效管理技术和方法...................................................................................................7 2.2.1平衡记分卡(BanlancedScoreCard)..................................................................7 2.2.2目标与关键成果法(ObjectivesandKeyResults)..............................................8 2.2.3关键绩效指标法（KeyPerformanceIndicator）.............................................8 3CA公司概况及绩效管理现状与问题分析.........................................................................10 3.1CA公司概况...............................................................................................................10 3.2CA公司绩效管理现状...............................................................................................10 3.2.1绩效计划现状...................................................................................................10 3.2.2绩效督导现状...................................................................................................11 3.2.3绩效考核现状...................................................................................................11 V 3.2.4绩效反馈现状...................................................................................................11 3.2.5绩效结果应用现状...........................................................................................12 3.3CA公司绩效管理问题分析.......................................................................................12 3.3.1员工对公司绩效管理认识不足.......................................................................12 3.3.2绩效考核指标不科学.......................................................................................13 3.3.3绩效考核实施过程不完善...............................................................................14 3.3.4绩效结果反馈与应用欠缺...............................................................................15 3.4CA公司绩效管理问题成因分析...............................................................................15 3.4.1绩效管理与公司战略脱节...............................................................................16 3.4.2绩效管理组织不健全.......................................................................................16 3.4.3绩效指标与实际工作不相符...........................................................................17 3.4.4绩效沟通少与绩效结果应用单一...................................................................17 4CA公司绩效管理对策.........................................................................................................18 4.1加强绩效管理与公司战略联系.................................................................................18 4.2改进绩效计划.............................................................................................................19 4.2.1健全绩效管理组织..................................