在银行业市场竞争日趋激烈的今天，人才作为企业核心竞争力己经成为企业赢得激 励市场竞争关键性要素。我国国有商业银行传统的管理模式在面对新时期复杂多变的市 场环境，激烈人才竞争形势时往往心有余而力不足。如何采取行之有效的措施去挽留优 秀的青年员工，如何有效提高青年员工对于企业的忠诚度，降低青年员工高流失率，降 低优秀青年员工的大量流失造成的不利影响，己经成为我国国有商业银行必须要共同面 对的难题。 JS 银行 KF 分行是我国四大国有商业银行之一 JS 银行下属的二级分行，近些年， KF 分行面临着青年员工的流失现象日趋严重的问题，青年员工的流失问题限制了 JS 银 行 KF 分行业务的发展与壮大，已经成为企业发展壮大的瓶颈，危害到企业的可持续发 展，已经成为企业管理者不得不面对的一个难题，亟需得到有效解决。因此，本文将 JS 银行 KF 分行青年员工的流失问题作为研究对象，通过对调查问卷的结果进行分析总结， 找出该企业青年员工流失的根本原因，从而有针对性地提出合理化建议。本文主要分为 五个部分，第 1 章绪论部分主要讲述了本文的研究背景及意义，青年流失问题相关概念 的定义解析，国内关于员工流失的问题的研究现状。第 2 章主要是本文所涉及的员工流 失相关理论及模型的分析。第 3 章是描述 JS 银行 KF 分行及其青年员工的现状，以及青 年员工流失问题对企业造成的负面影响。第 4 章问卷调查及分析，通过问卷调查结合相 关理论，从企业和青年员工两个角度分析归纳青年员工流失的原因。第 5 章对策及建议， 针对第 4 章部分企业出现的问题提出相对应的、具体的解决方案，主要从加强员工关爱、 企业文化、员工培训、薪酬体系、员工晋升等几个方面的管理来降低企业青年员工流失 率，留住青年员工。第 6 章是对全文进行总结，对本文的研究成果进行总结以及关于此 问题进行的展望。 本文通过对 JS 银行 KF 分行青年员工流失问题的研究，结合 JS 银行 KF 分行的实 际情况，针对其青年员工流失这一问题提出具有针对性、可行性的解决方案，对降低其 青年员工的流失率，减少青年员工流失具有巨大的积极作用，同时也有利于 JS 银行 KFII 分行提升其人力资源管理的科学化水平，对于其他面临此类问题的商业银行也具有一定 的参考价值。 关键词，青年员工，员工流失，国有商业银行，应对策略III ABSTRACT With the increasingly intense competition in the banking market, talent as the core competitiveness of enterprises has become a key factor for enterprises to win fierce market competition. The traditional management mode of China's state-owned commercial banks is often inadequate in the face of the complex and changeable market environment in the new era and the fierce competition for talents. How to take effective measures to retain outstanding young employees, how to effectively improve the loyalty of young employees to the enterprise, reduce the high turnover rate of young employees, and reduce the negative impact caused by the large number of outstanding young employees has become a common challenge that China's state-owned commercial banks must face together. KF Branch of JS Bank is one of the four state-owned commercial banks in China. In recent years, as the secondary branch of JS bank， KF branch is facing the increasingly serious problem of the loss of young employees，which has restricted the development and growth of KF Branch of JS Bank. It has become the bottleneck of the development and growth of enterprises and endangers the sustainable development of enterprises. As a matter of fact, it has gradually become a puzzle that managers of enterprises have to face and need to be effectively solved. Therefore, this paper takes the loss of young employees in KF Branch of JS Bank as the research object, through the analysis and summary of the results of the questionnaire to finds out the root causes of the loss of young employees in the enterprise, and puts forward reasonable suggestions accordingly. This paper is mainly divided into six parts. The first chapter is the introduction, which mainly describes the research background and significance of this paper, the definition and analysis of the concepts related to youth turnover, and the research status of the problem of staff turnover in China. Chapter 2 is mainly the analysis of the theory and model of employee turnover involved in this paper. Chapter 3 describes the situation of KF Branch of JS Bank and its young employees, as well as the negative impact of the loss of young employees on enterprises. Chapter 4: Questionnaire survey and analysis, through the questionnaire survey combined with relevant theories, from the perspective of enterprises and young employees it has analyzed and summarized the reasons for the loss of young employees. Chapter 5: The countermeasures and suggestions, aiming at the problems of Chapter 4IV enterprises, put forward corresponding and specific solutions, it is mainly from strengthening the management of employee care, corporate culture, employee training, salary system, employee promotion and other aspects to reduce the turnover rate of young employees and retain young employees. Chapter 6 is the summary and the research results of the whole paper, and the prospect of this problem and gives the prospects for this issue. Based on the research on the problem of youth employee turnover and the actual situation of JS bank KF branch, this paper proposes targeted and feasible solutions to the problem of youth employee turnover, which has a great positive effect on reducing the rate of youth employee turnover and the loss of young employees. At the same time, it also helps JS bank KF branch to improve the scientific level of its human resource management, which has certain reference value for other commercial Banks that facing such kind of problems. KEYWORDS，Young employees, Employee turnover, State-owned commercial banks, CountermeasureV 目 录 摘要...........................................................................................................................................I ABSTRACT.............................................................................................................................III 第 1 章 绪论..............................................................................................................................1 1.1 研究背景和意义 ..............................................................................................................1 1.1.1 研究背景....................................................................................................................1 1.1.2 研究意义....................................................................................................................1 1.2 文献综述 ..........................................................................................................................2 1.2.1 员工流失概念解析....................................................................................................2 1.2.2 青年员工定义............................................................................................................2 1.2.3 青年员工的特点........................................................................................................3 1.2.4 国内研究现状............................................................................................................4 1.2.5 国外研究现状............................................................................................................4 1.3 研究对象、方法及思路 ..................................................................................................5 1.3.1 研究对象....................................................................................................................5 1.3.2 研究方法....................................................................................................................5 1.3.3 研究思路....................................................................................................................5 1.4 本文的创新与不足 ..........................................................................................................6 1.4.1 本文的创新................................................................................................................6 1.4.2 本文的不足................................................................................................................6 第 2 章 关于