在社会经济形势大变革的背景下，电力行业处在电力改革的风口浪尖中，电 力企业的垄断地位也面临着前所未有的挑战。地处我国西部的许多偏远的地市级 供电企业人力资源管理体制和绩效考核体系并不健全，企业的发展遇到了瓶颈， 绩效考核是人力资源管理方面重要的一个环节，它的有效实施，可以使得员工充 满热情和力量高效去完成自我目标，提高组织运营效率，实现组织与员工的双赢， 所以，西部偏远地市级供电企业的绩效考核体系改革显得尤为必要。 首先，本文阐述了与绩效考核有关的理论基础，包括绩效、绩效管理、绩效 考核指标及考核方法，重点对考核工具中的平衡记分卡进行了详尽的介绍。 然后，本文以 Z 供电公司为分析对象，介绍了公司的背景资料、组织结构、 战略目标等情况，对其目前的绩效考核现状、具体绩效考核流程以及存在的问题 进行了深入的剖析。针对 Z 供电公司目前对绩效考核不重视、绩效考核指标单一、 指标导向不明确、沟通不畅通等问题，将平衡记分卡这种先进的管理工具引入到 公司的绩效考核体系中，通过平衡记分卡四个维度的管理思想，将公司的绩效考 核指标重新分类构建，并对新指标的权重进行赋值，形成明确的战略导向性的考 核指标。同时，对产生的新考核指标进行了实施以验证公司引入平衡记分卡的有 效性。 最后，制定了 Z 供电公司实施平衡记分卡绩效考核的保障措施，分别从实施 保障、实施周期、沟通反馈、结果运用等几方面进行了阐述，以期达到完整的绩 效考核体系。 关键词：绩效考核，平衡计分卡，战略目标，供电公司内蒙古工业大学硕士学位论文 II Abstract Against the background of great changes in the social and economic situation, the power industry is on the cusp of power reform, and the monopoly position of power enterprises is facing unprecedented challenges. Located in the west of our country's many remote municipal power supply enterprise human resources management system and performance appraisal system is not perfect, the development of the enterprise encountered bottleneck, performance appraisal is one of the human resources management important link, its effective implementation, can make staff full of enthusiasm and power efficient to complete self target, improve the operational efficiency of organization, realize win-win situation of organization and staff, so far west municipal power supply enterprise performance appraisal system reform is necessary. First of all, this paper expounds the theoretical basis related to performance appraisal, including performance, performance management, performance appraisal indicators and assessment methods, with a focus on the detailed introduction of the balanced scorecard in the assessment tools. Then,this paper takes Z power supply company as the analysis object, introduces the company's background information, organizational structure, strategic objectives, etc., and makes an in-depth analysis of its current performance assessment status, specific performance assessment process and existing problems. Power supply for Z company currently on performance appraisal not value, performance appraisal index, index problems such as unclear orientation, communication is not clear, introducing the advanced management tools of balanced scorecard to the company's performance appraisal system, through the four dimensions of balanced scorecard management thought, will be reclassified to build the company's performance appraisal index, and the new index weight assignment, form a clear strategy orientation of assessment indicators. At the same time, the new assessment indicators are implemented to verify the effectiveness of introducing BSC. Finally,the guarantee measures for the implementation of BSC performance assessment in Z power supply company are formulated, and the implementation guarantee, implementation cycle, communication feedback, result application and other aspects are elaborated respectively, so as to achieve a complete performance assessment system. Key Words: Performance appraisal, balanced scorecard, strategic objectives, power supply company内蒙古工业大学硕士学位论文 III 目 录 摘要....................................................................................................................................I Abstract................................................................................................................................. II 第一章 绪 论.......................................................................................................................1 1.1 研究背景和研究意义.................................................................................................. 1 1.1.1 研究背景 ............................................................................................................... 1 1.1.2 研究意义 ............................................................................................................... 2 1.2 国内外研究现状.......................................................................................................... 2 1.2.1 国外研究现状 ....................................................................................................... 2 1.2.2 国内研究现状 ....................................................................................................... 3 1.3 研究方法与研究框架.................................................................................................. 6 1.3.1 研究内容与框架 ................................................................................................... 6 1.3.2 研究方法 ............................................................................................................... 8 第二章 绩效考核相关概念与理论综述.............................................................................9 2.1 企业绩效...................................................................................................................... 9 2.1.1 内涵 ....................................................................................................................... 9 2.1.2 绩效管理 ............................................................................................................... 9 2.2 绩效考核.................................................................................................................... 11 2.2.1 绩效考核的内涵 ................................................................................................. 11 2.2.2 绩效考核的流程 ................................................................................................. 11 2.2.3 绩效考核的功能及意义 ..................................................................................... 12 2.2.4 绩效考核的主要方法 ......................................................................................... 12 第三章 Z 供电公司绩效考核体系现状分析....................................................................18 3.1 Z 供电公司简介 ........................................................................................................ 18 3.1.1 Z 供电公司基本情况.......................................................................................... 18 3.1.2 Z 供电公司组织架构及职工情况...................................................................... 18 3.2 Z 供电公司绩效考核现状 ........................................................................................ 20 3.2.1 Z 供电公司绩效考核机构及职责...................................................................... 20 3.2.2 Z 供电公司绩效考核评价体系.......................................................................... 21 3.2.3 Z 供电公司绩效考核实施管理.......................................................................... 22 3.2.4 Z 供电公司绩效考核奖惩兑现.......................................................................... 23 3.3 Z 供电公司绩效考核问题调查 ................................................................................ 23 3.3.1 调查问卷构成与发放 ........................................................................................ 24内蒙古工业大学硕士学位论文 IV 3.3.2 调查问卷统计结果分析.................................................................................... 24 3.4 Z 供电公司绩效考核体系存在的主要问题 ............................................................ 26 3.4.1