I 我国高校教学全面质量管理的可行性研究 中文摘要 近年来，我国高校已初步形成了一套比较完善的教学管理制度，并积累了丰富的 管理经验，但随着高等教育的不断发展，其存在诸多问题日益暴露出来，限制了学生 和教师的自由发展，最终影响了高校教学质量的提高。 本文在梳理高校教学管理制度理论和全面质量管理理论的基础上，分析了我国 现行高等学校教学管理制度的现状和存在的问题，进而指出高校要提高教育质量和 办学效益，单靠传统的管理思想、管理方法和手段是不够的，必须引进和借鉴现代 管理理论。 全面质量管理理论不仅在企业界得到广泛应用，而且已引起高等教育界的重视， 许多国家的教育组织都将 TQM 理念引入到学校管理内部，作为高校质量保证的有效 方法。本文将重点从理论、现实、实践的角度分析高校教学管理引入全面质量管理理 念的可行性，最后探讨我国高校教学全面质量管理的构建思路。 关键词，教学管理制度；全面质量管理；可行性; 教学全面质量管理 作 者，葛 静 指导教师，程晋宽Research on the Possibility of Total Quality Management of Teaching in China’s Universities Abstract II Research on the Possibility of Total Quality Management of Teaching in China’s Universities Abstract In recent years, universities in China have formed a suit of comparatively perfect Teaching Administration System, and accumulated ample administration experience. However, with the rapid development of higher education, this system exposed a lot of problems increasingly, which has restricted the free development of teachers and students, and affected the improvement of the higher education ultimately. On the basis of the carding theories of Teaching Administration System as well as the Total Quality Management (TQM), this paper analyses the actuality and problems of present Teaching Administration System, and further points out that universities in China should not depend on the traditional management ideology and instruments, but should introduce and use modern management theory and instruments for reference so as to improve teaching quality and schooling benefit. Widely applied in enterprise circles and great importance attached by higher education circles, this paper focuses on the analysis of possibility of application of TQM in China’s universities from the perspective of theory, reality and practice. At last, it proposes the thought of Total Quality Management of Teaching in universities of China. Keywords: Teaching Administration System; Total Quality Management (TQM); possibility; Total Quality Management of Teaching Written by，Ge Jing Supervised by，Cheng Jin-kuan目 录 引 言 .................................................................................................................................1 第一章 高校教学全面质量管理的理论基础...................................................................7 一．高校教学管理制度理论概述....................................................................................7 二．全面质量管理理论概述..........................................................................................10 三．高校教学全面质量管理的本质与特征..................................................................14 第二章 我国现行高校教学管理制度及其存在的问题.................................................17 一．我国现行高校教学管理制度..................................................................................17 二．我国现行高校教学管理制度存在的问题..............................................................19 三．小结..........................................................................................................................27 第三章 我国高校教学全面质量管理的可行性分析.....................................................28 一．理论可行性..............................................................................................................28 二．现实可行性..............................................................................................................38 三．实践基础——国内外教育组织应用全面质量管理的实践..................................42 四．小结..........................................................................................................................47 第四章 构建高校教学全面质量管理模式的新思路.....................................................49 一．高校领导者的高度重视..........................................................................................49 二．树立全面的质量管理观..........................................................................................49 三．鼓励全员积极参与..................................................................................................50 四．按照 PDCA 循环组织活动 .....................................................................................51 五．小结..........................................................................................................................51 结束语 .................................................................................................................................52