Research on the “Double-edged Sword”
Effect of High-Performance Work System
Perception on Prohibitive Voice
Candidate : LiLu
Supervisor: LianZhiduan
兰州财经大学硕士学位论文
高绩效工作系统感知对抑制性建言的“双刃剑”效应研究
摘要
抑制性建言在纠正组织运行偏差、增强组织活性和提高企业决策质量等方面
具有重要意义。然而，在“言多必失”的中国传统背景下，员工知而不言的现象
普遍存在，对企业的生存和可持续发展构成了严重威胁。目前已有研究认为高绩
效工作系统能较好地促进员工抑制性建言。但是，随着高绩效工作系统潜在“阴
暗面”的提出，至今还未有研究关注它是否会对抑制性建言产生负向影响的问题。
基于此，本文在员工层面上研究高绩效工作系统感知对抑制性建言的“双刃剑”
效应，并引入心理安全和情绪耗竭作为中介变量，权力距离和工作自主权作为调
节变量，有突出的理论和实践意义。
本文基于资源保存理论、工作要求——资源模型和工作要求——控制模型，
以 266名企业基层员工为样本，运用 SPSS24.0和 Mplus8.3进行统计检验。研究
结果表明：（1）高绩效工作系统感知对抑制性建言具有“双刃剑”式的作用。当
员工感知到高绩效工作系统所提供的工作资源多于工作要求时，高绩效工作系统
感知通过心理安全正向影响抑制性建言；当员工感知到高绩效工作系统所提供的
工作要求多于工作资源时，高绩效工作系统感知通过情绪耗竭负向影响抑制性建
言。（2）权力距离负向调节了心理安全对抑制性建言的影响，以及 HPWS感知
通过心理安全进而正向影响抑制性建言的整个中介机制。（3）工作自主权负向调
节了高绩效工作系统感知对情绪耗竭的影响，以及高绩效工作系统感知通过情绪
耗竭进而负向影响抑制性建言的整个中介机制。（4）心理安全与情绪耗竭作为多
重中介影响了高绩效工作系统感知与抑制性建言之间的关系，且中介作用存在差
异性。
最后，本文基于研究结论从五个方面提出了具体化的管理建议：（1）营造良
好的建言氛围。（2）重视员工的压力管理。（3）注重高绩效工作系统中工作资源
和工作要求的平衡。（4）注重工作自主权的“权才匹配”。（5）培育积极开放的
领导方式。
关键词：高绩效工作系统感知 抑制性建言心理安全情绪耗竭权力距离
工作自主权
兰州财经大学硕士学位论文
高绩效工作系统感知对抑制性建言的“双刃剑”效应研究
Abstract
Prohibitive voice is of great significance in correcting the deviation
oforganizationaloperation andenhancingorganizationalactivity.
However, under the traditional Chinese background of "talking too much
must be lost", the phenomenon that employees do not speak up is
prevalent.Current studies have found that high-performance work systems
can better promote employees' prohibitive voice. However, with the
potential "dark side" of the high-performance work system raised, no
research has focused on whether it has a negative impact on prohibitive
voice. Based on this, this paper studies the "double-edged sword" effect
of high-performance work system perception on prohibitive voice at the
employee level, andintroduces psychological safetyand emotional
exhaustion as mediating variables, power distance and work autonomy as
moderator variables.The businessmanagement practiceunder the
situation provides usefulideas and has outstandingtheoretical and
practical significance.
This article is basedon conservation of resources theory,job
demands-resources model, and job demand-control model. It takes 266
enterprise employees as a sample and uses SPSS24.0 and Mplus8.3 to
conduct statisticaltests. The researchresults show that:(1) High
-performance work system perception has a "double-edged sword" effect
on prohibitive voice. When employees perceive that high-performance
work system provides more work resources than job requirements, the
high-performance work system perception positively affects prohibitive
voice throughpsychological safety; whenemployees perceivethat
high-performance work system provides more work requirements than
work requirements resource, high-performance work system perception
negatively affects prohibitive voice through emotional exhaustion. (2)