高绩效工作系统的实施旨在提高员工的工作质量和工作效率，是企业提高
员工任务绩效、提升组织运营效益的一种主要途径。但是高绩效工作系统
并不是直接对员工的任务绩效产生影响，而是通过一定的中介机制来实
现。本研究引入组织公民行为作为中介变量，希望探索高绩效工作系统、
组织公民行为和员工任务绩效的相互作用，并且探究高绩效工作系统各个
维度对员工任务绩效的作用机制

本文通过网上问卷、纸质问卷 2 种调查方式获取了 162 份有效数据，
运用统计分析软件 SPSS16.0 进行样本特征分析、因子分析、、相关分析、
回归分析，得出如下结论：高绩效工作系统中部分维度和员工任务绩效之
间显著相关，高绩效工作系统中员工招聘与甄选、培训与开发管理、薪酬
福利保障与任务绩效显著相关，权力下放与组织柔性与员工任务绩效不相
关。组织公民行为与员工任务绩显著相关。高绩效工作系统中部分维度与
组织公民行为显著相关，员工招聘与甄选、培训与开发管理、薪酬福利保
障与组织公民行为显著相关，权力下放与组织柔性与组织公民行为不相
关。组织公民行为在高绩效工作系统和员工任务绩效之间起到部分中介作
用

关键词：高绩效工作系统；组织公民行为；任务绩效；部分中介作用III
THE RELATIONSHIP OF HIGH PERFORMANCE
WORK SYSTEM、ORGANIZATIONAL CITIZENSHIP
BEHAVIOR AND TASK PERFORMANCE
Zhang Yuemin（Business Management）
Directed by Liu Baoping
Abstract: High Performance Work System is a series of high performance
enterprise human resource management practices. The implementation of
High Performance Work System is designed to improve the staff's work
quality and efficiency, which is a main way to improve the enterprise
Employees’ Task Performance and promote the operating efficiency of the
organization. High Performance Work System doesn’t directly affect
Employees’ Task Performance, Organizational Citizenship Behavior plays the
mediation role . This thesis introduced Organizational Citizenship Behavior as
an intervening variable, to study the relationship of the High Performance
Work System, Organizational Citizenship Behavior and the Employees’ Task
Performance. The thesis also researched the influences of different dimensions
of High Performance Work System on Employees’ Task Performance.
This thesis collected 162 valid data through online and paper
questionnaire, and then used statistical analysis software SPSS16.0 to deal
with these data through Sample characteristics analysis, Factor analysis,
Regression analysis. The result showed that some dimensions of HighIV
Performance Work System have significantly positive effects on Employees’
Task Performance which include staff recruitment and selection, training and
development management, Salary welfare. Some dimensions of High
Performance Work System have significantly positive effects on
Organizational Citizenship Behavior which include staff recruitment and
selection, training and development management, Salary welfare. The
Organizational Citizenship Behavior plays a partial mediation role on High
Performance Work System and Task Performance.
Keywords: High Performance Work System Organizational Citizenship
Behavior Task Performance Partial Mediation RoleV
目 录
摘要 ........I
Abstract III
第１章 绪 论 ........... 1
1.1 研究背景 ......... 1
1.2 研究目的及意义......... 2
1.2.1 研究目的........... 2
1.2.2 研究意义........... 3
1.3 研究创新之处 . 3
1.4 研究内容与框架......... 4
第 2 章 文献综述 ......... 7
2.1 高绩效工作系统.......... 7
2.1.1 高绩效工作系统概念.... 7
2.1.2 高绩效工作系统的构成 8
2.2 组织公民行为 11
2.2.1 组织公民行为的概念..11
2.2.2 组织公民行为的维度. 12
2.2.3 组织公民行为的影响因素..... 15
2.2.4 组织公民行为的影响结果..... 17
2.2.5 组织公民行为的测量. 17
VI
2.3 任务绩效 ....... 18
2.3.1 任务绩效的概念......... 18
2.3.2 任务绩效的测量......... 19
第 3 章 理论基础与研究假设......... 21
3.1 高绩效工作系统与员工任务绩效关系....... 21
3.2 组织公民行为和员工任务绩效的关系....... 23
3.3 高绩效工作系统和组织公民行为的关系... 25
3.4 组织公民行为对高绩效工作系统和任务绩效的中介作用........... 26
第 4 章 研究设计与数据分析......... 29
4.1 研究设计 ....... 29
4.1.1 被试 ..... 29
4.1.2 测量工具....... 29
4.1.3 数据统计分析........... 30
4.2 数据分析 ....... 30
4.2.1 数据获取与问卷收集情况... 30
4.2.2 样本特征分布........... 31
4.2.3 量表信度、效度分析........... 33
4.2.4 高绩效工作系统因子分析... 34
4.2.5 相关分析......... 35
4.2.6 线性回归分析. 37
第 5 章 研究总结 ....... 41
5.1 研究结论 ....... 41
VII
5.2 研究启示 ....... 43
第 6 章 研究不足与展望..... 47
6.1 研究不足 ....... 47
6.2 研究展望 ....... 47
参考文献 ......... 49
附录 调查问卷 ........... 55
作者攻读学位期间的科研成果......... 59
致谢 ..... 611
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