大连理工大学专业学位硕士学位论文
摘
要
新冠疫情爆发给世界经济带来强烈冲击，随着逆全球化进程的不断推进，数字经济
在抗击新冠疫情中发挥了不可替代的作用，结合了线上线下的新业态模式促进了改革创
新和经济转型，有效地对冲新冠疫情影响。国际国内疫情形势不断变化，企业疫情防控
进入常态化，在全新的业态模式下，企业发展在面临大量拓展机缘的同时也迎来了巨大
的挑战，在工作方式、沟通协同和效率提升方面提出新的挑战，企业管理亟待转型升
级。作为企业价值创造的核心元素，人力资本在数字经济时代对企业经营战略所起到的
作用越发重要，尤其针对本文所研究的服务外包行业来说，人才不但是主导生产力，更
是核心竞争力。在当前加剧化的竞争背景下，远程办公对企业的人力资源管理提出了更
多新的要求。疫情催动移动办公协同诉求升级，企业办公信息化水平持续加强，因物理
距离无法开展的线下工作转移到线上，远程办公成为基本工作形态。在新的业务流程实
现过程中，员工形成或强化了新的工作习惯，影响业绩实现的因素随之变化，传统的绩
效考核方式出现诸多不适应的场景，亟需优化。
本文以某跨国服务外包 C公司为研究对象，通过信息收集和调查分析，基于绩效管
理体系的设计构建及实施等相关理论，对企业内部员工在远程办公下进行的绩效管理体
系展开研究。聚焦协作、沟通、效率问题，引入 OKR绩效管理工具，针对远程办公的
员工管理特点，从企业绩效计划、绩效执行、绩效沟通和绩效考核及应用几个方面对现
有绩效管理体系进行优化研究。优化后的绩效管理方案能够充分调动企业全体员工的积
极性和协同性、提升每位员工在远程办公模式下的工作任务的效率。最后，从企业的思
想观念、技术和制度层面，提出确保 C公司在远程办公模式下的针对全体员工的绩效管
理体系优化的实施保障措施。
本文探索了企业远程办公下员工绩效提升办法，研究成果支持疫情常态化下 C公司
的战略目标需求，为 C公司设置科学、合理、有效的绩效管理系统提供依据，同时为同
类企业提供远程办公员工绩效管理体系的设计参考。
关键词：远程办公；人力资源管理；绩效管理；OKR
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远程办公下 C公司员工绩效管理体系优化研究
The Research on the Optimization of Performance Management System
for Employees in C Company under Telecommuting
Abstract
The outbreak of the COVID-19 has brought a strong impact to the world economy, with
the continuous progress of the anti-globalization process, in the fight against the COVID-19
outbreak, the digital economy has played an irreplaceable positive role, online and offline
integration of the new industry model has become an important breakthrough to promote
reform and innovation and economic transformation, become an important option to effectively
hedge the impact of the epidemic. The situation of international and domestic epidemics is
constantly changing, enterprise epidemic prevention and control into the normal, in the new
business model, enterprise development in the face of a large number of expansion
opportunities at the same time ushered in huge challenges, in the way of work, communication
coordination and efficiency improvement to put forward new challenges, enterprise
management needs to be transformed and upgraded. As the core element of enterprise value
creation, human capital plays an increasingly important role in the business strategy of
enterprises in the digital economy era, especially for the business process outsourcing industry
studied in this paper, talent is not only the leading productivity, but also the core
competitiveness. Under the background of rapid demand, flexible management and intensified
competition, telecommuting puts forward more new requirements for employees' human
resources management. The epidemic situation has promoted the upgrading of collaborative
demands for mobile office, and the level of enterprise office information has been continuously
strengthened. Offline work cannot be carried out due to physical distance has been transferred
to online, and telecommuting has become the basic form of work. In the process of realizing the
new business process, the employees form or strengthen new work habits, and the factors that
affect performance realization change accordingly. The traditional performance appraisal
method appears many unsuitable scenarios, which need to be optimized urgently.
This paper takes a multinational BPO industry Company C as the research object.
Through information collection, investigation and analysis, and based on relevant theories
such as the design, construction and implementation of performance management system, this
paper carries out research on the performance management system of internal employees in
the telecommuting. Focusing on collaboration, communication and efficiency, OKR
performance management tool is introduced to research on optimization of the existing
performance management system from the aspects of performance planning, performance
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大连理工大学专业学位硕士学位论文
implementation, performance communication, performance assessment and application,
according to the characteristics of employee management in the remote office mode. The
optimized scheme can fully mobilizes the enthusiasm and collaboration of employees and
improve their work efficiency in the telecommuting mode. Finally, from the point of view of
ideology, organization system and technical level, the implementation guarantee measures to
ensure the optimization of C Company's performance management system in telecommuting
mode are put forward.
This paper explores the method of improving the performance of employees under
telecommuting, the research results support the strategic target needs of C company under the
normalization of the epidemic, provide the basis for C company to build up a scientific,
effective and reasonable performance management system, and provide the design reference
of employee performance management system for similar enterprises under telecommuting.
Key Words：Telecommuting; Human Resource Management; Performance
Management; OKR
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