国有企业是中国特色社会主义经济的中流砥柱，尤其在民生领域处于支配地 位，国有企业的绩效是国有资本效率的重要衡量指标。为了应对更为复杂的市场 竞争，实现企业高质量发展，国有企业须通过深化改革不断提升核心竞争力，绩 效管理是帮助企业提升核心竞争力最重要的手段之一，也是国有企业改革的重要 抓手。国有企业兼具盈利性和社会性的特点，这也决定了国有企业在进行绩效管 理时与其他企业存在很大的差别。目前来看，国有企业现行的传统绩效管理方式 存在很多不足，导致管理效果不佳。所以作为国有企业的管理者来说，如何提升 国有企业的绩效管理，如何将现代企业绩效管理工具应用于国有企业是亟需思考 的问题。 为此文章通过收集、整理、分析NG公司绩效管理资料，梳理NG公司绩效管 理脉络，从中发现问题，提出具有针对性的绩效管理优化解决方案，为NG公司 的绩效管理提供参考与借鉴。 本文共分为六个部分。第一部分是绪论；第二部分为相关绩效管理理论概述， 包含绩效管理五个流程和三种评估方法；第三部分首先介绍了公司的基本情况， 人员及岗位情况，面临的困难等，然后具体介绍了公司当前的绩效管理现状；第 四部分基于对公司员工进行的问卷调研和实地访谈，剖析了NG公司绩效管理存 在的问题及成因；第五部分提炼了本文的核心，即NG公司绩效管理体系的优化 措施；第六部分为结论与展望。 关键词：绩效管理；国有企业；管理体系；优化措施 II Abstract State-ownedcompaniesareplayingdominantrolesincriticalareaswithrespectto lifelinesofthenationaleconomy,andtheirperformancehasdirectlydeterminedthe efficiencyanddevelopmentofstate-ownedcapital.Duetothedrasticmarket competition,thestate-ownedcompanieshavedeepenedtheirreformandexpeditedtheir developmentinresponsetomorestimulatingandcomplexcompetition.Performance managementisoneofthemostimportantwaystohelpcompaniesenhancetheircore competitiveness.Thecharacteristicsofprofit-makingandsocialiteofstate-owned companiesdeterminethatthereisagreatdifferencebetweenstate-ownedcompanies andothercompaniesinperformancemanagement.Therearemanydeficienciesinthe traditionalperformancemanagementofstate-ownedcompanies,whichleadstopoor managementeffect.Therefore,forthemanagersofstate-ownedcompanies,howto improvetheperformancemanagementandapplymodernperformancemanagement toolstostate-ownedcompaniesareproblemsthatneedtobeurgentlyconsidered. Inthethesis,problemsarefoundthroughcollecting,sortingout,analyzingthe existingperformancemanagementdataandstructuresofNGCompany.BasedonNG Company’ssituation,thetargetedsolutionshavebeenprovidedinthethesisforNG Company'sreferenceonitsoptimizationofperformancemanagement. Thispaperisdividedintosixparts.Thefirstpartistheintroduction.Thesecond partisanoverviewofrelatedperformancemanagementtheories,includingfive processesandthreeevaluationmethods.Thethirdpartfirstintroducesthebasic situationofthecompany,personnelandpositions,thedifficultiesfaced,andthen introducesthecompany'scurrentperformancemanagementstatus.Thefourthpart analyzestheexistingproblemsandcausesofNGCompany'sperformancemanagement basedonthequestionnairesurveyandfieldinterviewsofthecompany'semployees.The fifthpartrefinesthecoreofthispaper,NGcompanyperformancemanagementsystem optimizationmeasures.Thesixthpartistheconclusionandprospect. Keywords:PerformanceManagement;State-ownedenterprise;Managementsystem; Optimizationmeasure 1 目录 第1章绪论.....................................................................................................................1 1.1研究背景及意义................................................................................................1 1.1.1研究背景.................................................................................................1 1.1.2研究意义.................................................................................................1 1.2文献回顾............................................................................................................2 1.2.1国内相关文献综述.................................................................................2 1.2.2国外相关文献综述.................................................................................3 1.3研究内容............................................................................................................4 1.4研究的思路与方法............................................................................................5 1.4.1研究思路.................................................................................................5 1.4.2研究方法.................................................................................................6 第2章基本理论.............................................................................................................7 2.1绩效管理理论概述............................................................................................7 2.1.1绩效管理的定义.....................................................................................7 2.1.2绩效管理流程.........................................................................................7 2.1.3绩效管理与绩效考核的关系.................................................................9 2.2绩效评估方法..................................................................................................10 2.2.1目标管理法（MBO）..........................................................................10 2.2.2关键绩效指标法（KPI）.....................................................................10 2.2.3360度考核法.........................................................................................11 第3章NG公司员工绩效管理体系现状....................................................................12 3.1NG公司发展概况..........................................................................................12 3.1.1NG公司基本情况.................................................................................12 3.1.2NG公司人员及岗位情况.....................................................................14 3.2NG公司绩效管理现状....................................................................................18 3.2.1考核的原则...........................................................................................18 3.2.2考核的组织...........................................................................................19 3.2.3考核的对象及方式...............................................................................19 第4章NG公司员工绩效管理问题及原因分析........................................................22 4.1NG公司调查问卷实施....................................................................................22 4.1.1调研问卷内容设计、发放与回收.......................................................22 4.1.2调查对象基本数据分析.......................................................................22 2 4.2公司员工绩效管理体系存在问题分析..........................................................23 4.2.1员工对绩效管理认识不够...................................................................23 4.2.2绩效考核指标设定不当.......................................................................25 4.2.3绩效考核公平性有待提升...................................................................27 4.2.4缺乏绩效沟通.......................................................................................28 4.2.5绩效结果运用单一...............................................................................30 4.3NG公司存在问题原因分析............................................................................31 4.3.1企业体制因素制约...............................................................................31 4.3.2企业管理理念落后...............................................................................32 4.3.3绩效管理培训与宣传不够...................................................................32 第5章绩效管理体系优化对策措施...........................................................................34 5.1绩效管理优化的原则......................................................................................34 5.1.1基本指导思想.......................................................................................34 5.1.2优化设计原则...........................................................................