摘要
摘要
随着我国经济社会的发展进步，人民群众对美好生活的要求日益提高，对
政府治理能力、企业服务质量都提出了更高的要求。自来水公司是为广大市民、
政府部门和企事业单位提供供水服务的企业，服务面广，服务质量的优劣直接
关系到企业的经济效益和社会声誉。人才是自来水公司提供优质服务的核心资
源和保障，而青年员工是人才队伍的主要构成部分和培养对象，只有充分调动
青年员工的工作积极性，发挥青年员工的作用，才能不断提高自来水公司的服
务质量。A自来水公司作为K市规模最大的国有供水公司，已经有近百年发展历
史，经历多次管理改革创新，在当地有较大的影响。目前，公司青年员工占比
较高，作为公司供水服务主力军，青年员工激励满意度在很大程度影响公司供
水服务质量，本文聚焦公司青年员工激励制度优化问题，力求完善激励制度以
提升青年员工的忠诚度和满意度，提高公司供水服务质量。
本文以激励理论为指导，选择A自来水公司青年员工为对象展开研究。采
用文献研究法，对国内外研究文献进行系统整理分析。结合A自来水公司改制
背景下人力资源管理新形势，立足公司现行激励制度，通过问卷调查和访谈调
查的方式，分析A自来水公司青年员工对激励因素的需求和满意度，诊断问题，
分析原因，继而提出优化设计方案和实施保障措施。为A自来水公司青年员工
激励制度优化提供理论指导和实践参考。
本文主要从以下几个方面展开研究，一是诊断A自来水公司青年员工现行
激励存在薪酬水平较低，薪酬差距小，存在平均主义，绩效考核指标缺乏科学
性，过于主观，绩效考核流于形式，培训方式单一，培训针对性不高，职业发
展模糊不清，晋升通道狭窄等问题；二是遵循目标性原则、物质激励与精神激
励相结合原则、个人与企业共成长的原则。提出A自来水公司青年员工激励制
度优化内容，即适当拉开薪酬极差以提高薪酬水平，运用关键事件法和大数据
强化绩效考核，教育培训精细化开发机制及有效反馈效果，打通职业发展通道
并指导职业生涯规划；三是制定优化激励制度实施计划和保障措施，实施局部
试点先行，优化方案实施过渡，加强风险控制和方案实施评估，以及完善调整，
并提出组织机构保障、员工思想保障、人力制度保障、沟通机制保障，确保新
I

摘要
激励制度顺利实施。
关键词：A自来水公司；青年员工；激励制度
II

Abstract
Abstract
With the development and progress of China's economy and society, people's
requirements for a better life are increasing, and higher requirements are put forward
for government governance ability and enterprise service quality. Water supply
company is an enterprise that provides water supply services for the general public,
government departments, enterprises and institutions. It has a wide range of services.
The quality of service is directly related to the economic benefits and social
reputation of the enterprise. Talent is the core resource and guarantee for the water
supply company to provide high-quality services, and young employees are the main
component and training object of the talent team. Only by fully mobilizing the work
enthusiasm of young employees and giving full play to the role of young employees
can we continuously improve the service quality of the water supply company. As the
largest state-owned water supply company in K City, a water supply company has a
development history of nearly 100 years, has experienced many management reforms
and innovations, and has a great influence in the local area. At present, the company's
young employees account for a relatively high proportion. As the main force of the
company's water supply service, the incentive satisfaction of young employees
greatly affects the company's water supply service quality. This paper focuses on the
optimization of the company's young employee incentive system, and strives to
improve the incentive system to improve the loyalty and satisfaction of young
employees and improve the company's water supply service quality.
Guided by the incentive theory, this paper selects the young employees of a
water company as the object of research, uses the literature research method to
systematically sort out and analyze the research literature at home and abroad,
combined with the new situation of human resource management under the
background of the restructuring of a water company, based on the current incentive
system of the company, through questionnaire survey and interview survey, Analyze
the needs and satisfaction of young employees of a water company on incentive
III
。。。以下略