I 摘要 青年员工是商业银行业务经营的主力军，青年员工在管理岗位和核心岗位的 占比越来越大，他们的执行力和创造力决定了一家商业银行当前及未来的发展方 向。但从青年员工激励情况来看，他们对工作满意度和积极性都在大幅下降，离 职率越来越高，人才流失问题也日趋严重，这很大程度上成为了制约商业银行发 展的瓶颈。面对我国社会主义经济的飞速发展，新兴金融行业大量的崛起，传统 银行业如何有效地优化激励机制，全面调动青年员工的积极性，成为了商业银行 提高核心竞争力的关键。 论文主要选取A银行Y支行青年员工这一群体作为研究考察对象，根据A银 行Y支行青年员工激励机制存在的问题以及如何优化激励机制展开深入研究。首 先，以马斯洛需要层次理论、赫茨伯格的双因素理论等四个相关激励理论作为研 究指导依据，设计A银行Y支行青年员工激励机制的调查问卷；其次，通过对青 年员工激励机制薪酬福利、晋升制度等八个维度现状分析，剖析并总结出激励机 制方面存在的问题与不足；最后，针对这些问题提出适合青年员工情况的激励机 制优化设计方案，从而保证A银行Y支行长效稳健发展，为其他商业银行提供参 考和借鉴。 关键词：青年员工；商业银行；激励机制 Abstract II Abstract Youngemployeesarethemainforceinthebusinessoperationofcommercial banks.Moreandmoreyoungemployeesaregoingtotheprofessionallineand managementpositionsinbanks.Theirexecutiveabilityandcreativitydeterminethe currentandfuturedevelopmentdirectionofacommercialbank.However,fromthe perspectiveofyoungemployees'motivation,theirjobsatisfactionandenthusiasmare decliningsignificantly,theturnoverrateisgettinghigherandhigher,andthebraindrain problemisbecomingmoreandmoreserious,whichhaslargelybecomeabottleneck restrictingthedevelopmentofcommercialbanks.Facingtherapiddevelopmentof socialeconomyandtheriseofnewfinancialindustry,howtoeffectivelyoptimizethe incentivemechanismoftraditionalbankingindustryandfullymobilizetheenthusiasm ofyoungemployeeshasbecomethekeytoimprovethecorecompetitivenessof commercialbanks. ThisdissertationtakestheyoungemployeesofYbranchofbankAastheresearch object,accordingtotheproblemsexistingintheincentivemechanismofYbranchof BankAandhowtooptimizetheincentivemechanismtocarryoutin-depthresearch. Firstly,basedonMaslow'shierarchyofneedstheory,Herzberg'stwofactortheoryand otherfourrelatedincentivetheories,thisdissertationdesignsaquestionnaireonthe incentivemechanismofyoungemployeesinYbranchofbankA.secondly,throughthe analysisofthecurrentsituationoftheincentivemechanismofyoungemployeesfrom eightdimensions,suchassalaryandwelfare,promotionsystem,thisdissertation analyzesandsummarizestheexistingproblemsandshortcomingsoftheincentive mechanism.Finally,thisdissertationanalyzestheexistingproblemsoftheincentive mechanism,Inviewoftheseproblems,thisdissertationputsforwardtheoptimization designschemeofincentivemechanismsuitableforyoungemployees,soastoensure thelong-termandsteadydevelopmentofYbranchofbankA,andprovidereferencefor othercommercialbanks. Keywords:youngemployees;commercialbanks;incentivemechanism 目录 III 目录 摘要................................................................................................................................I Abstract.............................................................................................................................II 第1章绪论.....................................................................................................................1 1.1研究背景及意义................................................................................................1 1.1.1研究背景.................................................................................................1 1.1.2研究意义.................................................................................................2 1.2国内外研究现状................................................................................................2 1.2.1国外研究现状.........................................................................................4 1.2.2国内研究现状.........................................................................................2 1.2.3文献述评.................................................................................................7 1.3研究内容和研究方法........................................................................................2 1.3.1研究内容.................................................................................................7 1.3.2研究方法.................................................................................................8 1.4技术路线............................................................................................................8 第2章相关理论概述.....................................................................................................9 2.1相关概念界定....................................................................................................9 2.1.1青年员工.................................................................................................9 2.1.2激励.........................................................................................................9 2.1.3激励机制.................................................................................................9 2.2相关理论基础..................................................................................................10 2.2.1马斯洛需求层次理论...........................................................................10 2.2.2赫兹伯格双因素理论...........................................................................11 2.2.3期望理论...............................................................................................12 2.2.4公平理论...............................................................................................13 第3章A银行Y支行青年员工激励机制现状分析...................................................15 3.1A银行Y支行基本概况...................................................................................15 3.2问卷设计及实施过程......................................................................................16 3.2.1问卷设计...............................................................................................16 3.2.2问卷实施...............................................................................................17 3.3数据结果统计及分析......................................................................................17 目录 IV 3.3.1基本信息数据分析...............................................................................17 3.3.2激励机制现状分析...............................................................................18 第4章青年员工激励机制存在的问题.......................................................................33 4.1薪资分配机制不科学......................................................................................33 4.2晋升制度不完善..............................................................................................33 4.3考核机制缺乏科学性......................................................................................34 4.4培训制度不健全..............................................................................................34 4.5工作环境过度紧张..........................................................................................35 4.6忽视企业文化建设..........................................................................................35 4.7青年员工成长关注不足..................................................................................35 第5章青年员工激励机制优化设计方案...................................................................37 5.1优化设计目标与原则......................................................................................37 5.1.1优化设计目标.......................................................................................37 5.1.2优化设计原则.......................................................................................38 5.2激励机制优化措施..........................................................................................40 5.2.1完善以价值创造为导向的薪酬福利分配机制...................................40 5.2.2健全完善青年员工晋升激励