I II 摘要 近年来，以泸州老窖为代表的白酒企业之间的竞争越来越激烈，这也促使越 来越多的企业开始关注加强内部管理的问题。物流作为企业业务中重要的组成部 分，物流供应商管理水平的高低将影响企业物流业务的整体运作效率。因而，如 何对物流供应商进行更加有效的管控成为大多数企业必须要处理的核心问题，对 于泸州老窖也是如此。因此，泸州老窖如何进一步加强物流供应商管理就非常值 得深入研究。 本文以泸州老窖的物流业务管理为例，首先对泸州老窖物流业务研究背景和 意义、国内外供应商管理研究现状、本文的研究内容及方法进行综述；其次对物 流供应商管理相关理论进行梳理，分析外包的优势、物流外包所带来的风险，分 析了供应商选择、绩效管理以及关系管理的相关理论，论述了常见的供应商管理 的方法，为本文的后续研究奠定理论基础。然后对泸州老窖物流模式发展历程、 泸州老窖物流业务现状剖析，指出了泸州老窖公司现有物流运作模式中的不足， 特别是分析泸州老窖现有物流供应商管理中存在的问题。 接下来，本文在改善决策中指出在物流供应商的管理过程中，应首先企业要 通过完善自身组织架构来管理相关业务，并建立一套完善的评价体系；此外，企 业还要通过建立分类、分级管理的机制，以此来区分不同供应商的合作方式；企 业要充分运用绩效考核和激励机制，更好的影响供应商改进服务质量，带来供应 商绩效的提高。企业还应通过企业内部多部门协同、财务相关支持以及信息化建 设等保障措施来为企业与物流供应商之间合作创造良好条件，实现合作共赢。 最后，本文得出以下结论：企业对第三方物流的选择不能是主观的，更不应 该是随意的，应该形成一套完善的评价体系；物流供应商的管理应该是一个完整 和不断持续的过程；绩效考核对提升企业供应商管理水平至关重要。 关键词：供应商选择；供应商管理；指标评价体系；供应商激励 ABSTRACT III ABSTRACT Inrecentyears,thecompetitionbetweenliquorenterprisesrepresentedbyLuzhou laojiaohasbecomeincreasinglyfierce,whichalsopromptedmoreandmoreenterprises topayattentiontotheproblemofstrengtheninginternalmanagement.Logisticsasan importantpartofenterprisebusiness,theleveloflogisticssuppliermanagementwill affecttheoverallefficiencyoflogisticsbusiness.Therefore,howtocontrollogistics suppliersmoreeffectivelyhasbecomethecoreissuethatmostenterprisesmustdeal with,andthesameistrueforLuzhoulaojiao.Therefore,howtofurtherstrengthen logisticssuppliermanagementofLuzhoulaojiaoisveryworthyofin-depthstudy. TakinglogisticsmanagementofLuzhoulaojiaoasanexample,thispaperfirstly summarizestheresearchbackgroundandsignificanceofLuzhouLaojiaologistics business,thestatusquoofdomesticandforeignsuppliermanagementresearch,andthe researchcontentandmethodsofthispaper.Secondly,itsortsoutthetheoriesrelatedto logisticssuppliermanagement,analyzestheadvantagesofoutsourcingandtherisks broughtbylogisticsoutsourcing,analyzesthetheoriesrelatedtosupplierselection, performancemanagementandrelationshipmanagement,anddiscussesthecommon suppliermanagementmethods,whichlaysatheoreticalfoundationforthefollow-up researchofthispaper.Then,itanalyzesthedevelopmentprocessofLuzhoulaojiao logisticsmodelandthecurrentsituationofLuzhoulaojiaologisticsbusiness.Andon thisbasis,itpointsoutthedeficienciesintheexistinglogisticsoperationmodelof Luzhoulaojiaocompany.Inparticular,itanalyzestheproblemsexistinginthe managementofLuzhoulaojiaologisticssuppliers. Next,thearticlepointsoutthatintheprocessofthemanagementoflogistics providers,theenterprisesshall,firstofall,managerelatedbusinessthroughtheperfect organizationalstructure,andestablishasetofperfectevaluationsystem.Inaddition,the enterprisemustestablishtheclassification,andclassificationmanagementmechanism, inordertodistinguishbetweendifferentsupplierswayofcooperation.Theenterprises shouldmakefulluseofperformanceappraisalandincentivemechanismtobetter influencetheimprovementofservicequalityofsuppliersandimprovetheir performance,theenterprisesshouldalsocreategoodconditionsforcooperationbetween enterprisesandlogisticssuppliersandachievewin-wincooperationthroughinternal ABSTRACT IV multi-departmentcoordination,financialsupportandinformatizationconstruction. Finally,thispaperdrawsthefollowingconclusions:thechoiceofthethirdparty logisticscannotbesubjective,norshoulditbearbitrary,andaperfectevaluation systemshouldbeformed.Themanagementoflogisticssuppliersshouldbeacomplete andcontinuousprocess;Itisessentialtoimprovethemanagementlevelofenterprise supplier. KeyWords:Supplierselection;Suppliermanagement;Indicatorevaluationsystem; Supplierincentives 目录 V 目录 第一章绪论.....................................................................................................................1 1.1研究的背景与意义.............................................................................................1 1.1.1研究背景...................................................................................................1 1.1.2研究意义...................................................................................................2 1.2国内外研究现状.................................................................................................2 1.2.1国外研究现状...........................................................................................2 1.2.2国内研究现状...........................................................................................3 1.3研究的内容与方法.............................................................................................5 1.3.1研究内容...................................................................................................5 1.3.2研究方法...................................................................................................5 1.4研究创新点与不足.............................................................................................5 1.4.1创新点.......................................................................................................5 1.4.2不足...........................................................................................................6 第二章基础理论与研究方法.........................................................................................7 2.1第三方物流与第三方物流供应商.....................................................................7 2.1.1物流外包与第三方物流的概念...............................................................7 2.1.2选择第三方物流供应商的优势...............................................................7 2.1.3选择第三方物流供应商的风险...............................................................8 2.2第三方物流供应商的管理.................................................................................9 2.2.1第三方物流供应商的选择管理...............................................................9 2.2.2第三方物流供应商的绩效管理.............................................................11 2.2.3第三方物流供应商的关系管理.............................................................12 2.3第三方物流供应商管理的方法工具...............................................................13 2.3.1第三方物流供应商绩效评价的方式.....................................................13 2.3.2供应商绩效结果的管理维护的方法.....................................................13 2.3.3第三方物流供应商激励的主要方式.....................................................14 第三章泸州老窖物流业务管理现状及问题分析.......................................................16 3.1泸州老窖物流业务发展现状...........................................................................16 3.1.1泸州老窖物流发展概述.........................................................................16 3.1.2泸州老窖供应链组织构架.....................................................................16 目录 VI 3.1.3物流外包现状.........................................................................................20 3.1.4泸州老窖物流供应商管理现状.............................................................22 3.2物流供应商管理主要存在的问题...................................................................23 3.2.1第三方物流供应商管理模式粗放.........................................................23 3.2.2物流绩效考核流于形式.........................................................................23 3.2.3供应商管理组织构架不完善.................................................................25