摘要 目前，国内越来越多的工程咨询企业已经开始知识管理并建立了相应的体系 和流程，但由于知识管理本身的复杂性或企业自身管理水平受限，知识管理普遍 存在问题，如：执行层面的流程缺陷和瓶颈，导致项目运作效率降低，制约企业 价值的创造。因此，对于国内已实施知识管理的工程咨询企业而言，亟需优化其 知识管理流程。 H工程咨询公司的发展定位是为客户提供工程咨询业务，运用多个学科的知 识与经验，为客户提供现代化的科学管理方法，为客户的工程项目投资与决策提 供咨询性的服务，从而保障工程投资项目的科学性。从当前的市场竞争现状上看， H工程咨询公司面临的竞争压力加大，当前工程咨询公司的竞争压力加大，而知 识管理流程的缺陷以及瓶颈，也在制约H工程咨询公司的发展，导致其咨询项 目的运作效率下降，企业的知识价值创造力不足。因此，需要对H工程咨询公 司的知识管理流程进行优化，从而提升其知识管理的效率。本文以国内工程咨询 企业H工程咨询公司作为研究对象，在轮式知识管理的基本内涵、工具与技术 的基础上，采用文献分析的方法，梳理国内外学者关于知识管理的相关研究文献， 介绍知识管理及流程管理的理论以及知识管理流程；在理论分析的基础上对H 工程咨询公司知识管理流程的现状、实施知识管理的问题以及原因进行总结归 纳，最后，以知识链和流程管理理论为基础，以新“PSCA”（又名“K10”） 模型为工具，采用文献研究、访谈、因果分析和实地调研等方法，提出了该公司 的知识管理流程优化方案，并对其实施效果进行评估，提出了持续改进措施。 关键词：工程咨询企业；知识管理；知识链；知识管理流程 ABSTRACT ABSTRACT At present, more and more engineering consulting enterprises in China have started knowledge management and established corresponding systems and processes. However, due to the complexity of knowledge management itself or the limited management level of enterprises themselves, there are common problems in knowledge management, such as process defects and bottlenecks at the execution level, which lead to the decrease of project operation efficiency. Restrict the creation of enterprise value. Therefore, for domestic engineering consulting enterprises that have implemented knowledge management, it is urgent to optimize their knowledge management process. The development orientation of H Engineering Consulting Company is to provide engineering consulting business for customers. By using knowledge and experience of many disciplines, H Engineering Consulting Company provides modern scientific management methods for customers and provides advisory services for their investment and decision-making of Engineering projects, thus ensuring the scientificity of engineering investment projects. From the current market competition situation, H engineering consulting company is facing increasing competition pressure. With the emergence of Internet think tanks, the competition pressure of engineering consulting company is increasing. The defects and bottlenecks of knowledge management process are also restricting the development of H engineering consulting company, resulting in the decline of its consulting project operation efficiency. The creativity of knowledge value is insufficient. Therefore, it is necessary to optimize the knowledge management process of H Engineering Consulting Company so as to improve its knowledge management efficiency. This paper takes H Engineering Consulting Company, a domestic engineering consulting enterprise, as the research object. On the basis of the basic connotation, tools and technology of wheel knowledge management, it combs the relevant research literature of domestic and foreign scholars on knowledge management, introduces the power of knowledge management and the process of management. Based on the analysis, this paper summarizes the current situation, problems and reasons of knowledge management in H Engineering Consulting Company. Finally, based on the knowledge chain theory, using the new "PSCA" (also known as "K10") model as a tool, using the methods of literature research, interviews, causal analysis and field research, this paper puts forward the public. The company's knowledge management process optimization ABSTRACT program, and its implementation effect was evaluated, and continuous improvement measures were put forward. KEY WORDS: Knowledge management; Engineering consulting company; Knowledge chain; Knowledge management process 目录 1 目 录 1 绪论 ...................................................................................................................................... 1 1.1研究背景 ..................................................................................................................... 1 1.2研究目的及意义 ......................................................................................................... 2 1.2.1 研究目的 ................................................... 2 1.2.2 研究意义 ................................................... 2 1.3知识管理国内外研究现状 ......................................................................................... 3 1.3.1国外研究现状 ................................................ 3 1.3.2国内研究现状 ................................................ 4 1.3.3 文献评述 ................................................... 5 1.4研究思路和技术路线 ................................................................................................. 5 1.4.1 研究思路 ................................................... 5 1.4.2 技术路线 ................................................... 5 1.5 研究方法 .................................................................................................................... 7 1.6研究内容与框架 ......................................................................................................... 7 2 相关理论基础 .............................................................................................................. 8 2.1知识管理理论 ............................................................................................................. 8 2.1.1知识管理的发展历程 .......................................... 8 2.1.2知识链理论 .................................................. 9 2.1.3知识链模型 ................................................. 10 2.2知识管理流程 ........................................................................................................... 13 2.2.1知识管理流程内涵 ........................................... 13 2.2.2知识管理流程模型 ........................................... 13 2.3流程管理理论 ........................................................................................................... 14 3 H工程咨询公司知识管理流程现状分析 .................................................................... 16 3.1工程咨询行业及H工程咨询公司情况 .................................................................. 16 3.1.1工程咨询行业情况 ........................................... 16 3.1.2 H工程咨询公司情况 ......................................... 18 3.1.3 H工程咨询公司知识管理基本内容 ............................. 19 3.1.4 H工程咨询公司知识管理的知识类型 ........................... 22 3.2 基于知识链的公司知识管理流程现状调查分析 .................................................. 23 3.2.1问卷调查方案设计 ........................................... 23 3.2.2 调查问卷信度与效度分析 .................................... 24 3.2.3 调查结果分析 .............................................. 24 3.3 H工程咨询公司知识管理流程的问题分析 ........................................................... 26 3.3.1 知识管理流程中的知识识别与获取忽视隐性知识开发与利用 ...... 27 3.3.2 知识管理流程的知识处理和存储缺乏共享知识库平台支持 ........ 28 3.3.3 知识管理流程的知识应用与创新的及时性与合理性问题 .......... 30 4 基于知识链的H工程咨询公司知识管理流程优化 ................................................... 32 西南科技大学硕士学位论文 2 4.1 基于知识链的知识管理流程优化原则 .................................................................. 32 4.1.1 效率优先原则 .............................................. 32 4.1.2 增加价值原则 .............................................. 32 4.2基于知识链的知识管理流程优化基本方法 ...................................................