I 摘要 随着建筑行业的快速发展，传统工程咨询企业提供的单一化咨询服务已无法适应这 种发展速度，推动建筑行业的健康发展需要创新工程咨询模 式。运用国际化的全过程工 程咨询模式是促进建筑业健康发展的主题。工程咨询企业通过调整经营、重组等方式， 将设计、招标、监理、造价等各专业资源整合，可以有效提高 咨询水平，为建筑行业提 供更优质的服务。 A企业作为全国首批全过程工程咨询试点企业，正在积极开展全过程工程咨询服务 工作。目前A企业亟需对自身全过程工程咨询服务能 力有清晰的认识，明确企业全过程 工程咨询服务的改进方向，因此，建立客观公正的评价体系来衡量A企业全过程工程咨 询服务能力进而为企业的改进方向提供思路和方法显得尤 为重要。 本文首先介绍了研究背景、研究目的及意义，明确了全过程工程咨询的含义，重点 整理了全过程工程咨询的特征及其服务能力等相关内容；之后，在深入了解A企业具体 情况的基础上，与业内专家进行访谈，明确在全过程工程咨询中企业应具备的核心能力。 通过对访谈结果的整理分析，最终为A企业的全过程工程咨询服务能力构建了一套客观 公 正的评价指标体系。该体系共有1个目标层指标，4个准则层指标，19个指标层指标。 接着，本文通过邀请多位专家对这些指标进行打分，以确定指标的重要程度，并运用层 次分 析法计算出各指标的权重。评价指标体系由客观性指标和主观性指标两部分构成， 本文以准确性和可靠性为原则、以全过程工程咨询服务能力相关标准为依据来确定客观 性指标 的分值；通过对A企业全过程工程咨询团队进行问卷调查来确定主观性指标的分 值，对确定的主观性指标数据进行信度检验，以保证数据的有效性。最后，运用模糊综 合评价法计 算获取的全部数据，从而得到评价结果并进行评价结果分析。基于该结果， 本文对A企业全过程工程咨询服务能力在基础条件、团队协作、组织管理以及信息化应 用等方面给出提 升对策。 关键词：全过程工程咨询；服务能力；模糊综合评价法 摘要 II Abstract With the rapid development of Construction Industry (CI), the single consulting service provided by traditional Engineering Consulting (EC) companies cannot adapt to the needs of the current CI. To address this problem, the EC companies must introduce a creative engineering consultation model, whole process engineering consultation, to their consulting services. Specifically, applying the whole process engineering consultation requests the EC companies to adjust, reorganize, and integrate various professional resources (e.g., design, bidding, supervision, and cost) into their operations. As a result, not only can EC companies improve their consulting services, but they also can further prompt CI development. As the first batch of the pilot company of whole process engineering consultation, company A has been actively carrying out whole process engineering consultation. Currently, A must clearly understand the capability of its whole process engineering consultation service, and offer a direction to improve this service. Hence, it is essential to establish an objective and fair evaluation system for measuring A’s capability, and further provide insights and methods of the consulting service improvement for all relevant companies. In this paper, we first present the background and research motivation: (a) clarifies the definition of the whole process engineering consultation, and (b) summarizes the capability of relevant consulting services and the unique features of the whole process engineering consultation. We then delve into A’s unique characteristics, and interview experts in what the company’s essential abilities for the whole process engineering consultation are. After analyzing the interview results, we finally construct an evaluation index system of whole process engineering consultation service for company A. This evaluation index system includes one index for goal, four indices for criteria, and nineteen indices for Index layer. The importance of these indices is scored by multiple experts. With such importance scores, we calculate each index’s weight via the Analytic Hierarchy Process (AHP).Our evaluation index system comprises an objective index and a subjective index. We obtain the objective index by taking into account the principle of accuracy and reliability, and assign a score to it by following the capability of whole process engineering consultation. We obtain the subjective index through a questionnaire survey for company A’s engineering consulting team. With the credence test, we ensure the effectiveness of the collected survey results, and apply the fuzzy comprehensive evaluation to obtain the final evaluation results. Finally, based on these evaluation results, we propose solutions for improving the capability of A’s whole process 摘要 III engineering consultation service in Basic conditions,teamwork,organization management,and information-oriented application scenarios. Keywords: whole process engineering consultation, capability of service, fuzzy comprehensive evaluation 目录 IV 目 录 北京建筑大学硕士学位论文原创性声明 北京建筑大学硕士论文版权使用授权书 摘要 ............................................................................................................ I ABSTRACT ................................................................................................... II 第1章 绪论 .............................................................................................. 1 1.1 研究背景 ................................................................................................................. 1 1.2 研究目的与意义 ..................................................................................................... 1 1.2.1 研究目的 .......................................................................................................... 1 1.2.2 研究意义 .......................................................................................................... 2 1.3 国内外研究现状 ..................................................................................................... 2 1.3.1 国外研究现状 .................................................................................................. 2 1.3.2 国内研究现状 .................................................................................................. 3 1.3.3 国内外研究述评 .............................................................................................. 5 1.4 主要研究内容 ......................................................................................................... 5 1.5 研究方法与技术路线 ............................................................................................. 6 1.5.1 研究方法 .......................................................................................................... 6 1.5.2 技术路线 .......................................................................................................... 7 第2章 概念界定与方法基础 .................................................................. 8 2.1 概念界定 ................................................................................................................. 8 2.1.1 全过程工程咨询 .............................................................................................. 8 2.1.2 全过程工程咨询服务特征 .............................................................................. 8 2.1.3 全过程工程咨询服务能力 .............................................................................. 9 2.2 方法基础 ............................................................................................................... 11 2.2.1 层次分析法 .................................................................................................... 11 2.2.2 模糊综合评价法 ............................................................................................ 13 第3章 A企业现状与全过程工程咨询服务核心能力分析 .................. 15 3.1 A企业现状 ............................................................................................................. 15 3.1.1 A 企业概况 ...................................................................................................... 15 目录 V 3.1.2 A企业全