文本描述
在知识经济的大环境下,经济发展的关键资源由实体资本逐渐转变为知识,知识已 成为个人及企业的核心竞争力,财富增长的主要源泉。 律师事务所是典型的知识密集型组织,每个律师都掌握着丰富的知识资源,但是这 些知识都如冰山一般,显露出来的只有少量的显性知识,其余都以隐性知识的形式由律 师个人掌握。我国律师及律师事务所发展相对较晚,大多律师事务所的规模都不超过10 人。随着中国市场经济的快速发展,群体诉讼、集团业务、并购融资、上市等复杂法律 服务促使市场诞生了更大规模、分工协作的公司制律师事务所,使得法律服务质效大幅 提升。律师行业固有的流动率大、律师培养周期长等问题对公司制律所影响尤其显著。 律师流动率高导致造成隐性知识大量流失,隐性知识共享管理措施的缺乏,导致隐性知 识始终停留在个体层面,未能形成企业层面的隐性知识。一名合格的执业律师需要掌握 的知识大部分都是诸如如何制定诉讼策略之类的隐性知识,隐性知识的共享效率低就意 味着律师培养周期长。 ZK律师事务所是一家公司制律所,近年来面临服务质量下降的问题,通过对ZK律 所近几年律师离职数据的分析,得出服务质量的下降与资深律师离职引起的隐性知识流 失存在相关性。经过对ZK律师事务知识管理尤其是隐性知识共享管理的现状进行总结, 发现管理方法比较简单,难以有效将个人隐形知识转化为企业隐性知识。结合隐性知识 共享理论对ZK律所隐性知识共享管理中存在的问题以问卷调查的方式进行研究,经过 分析找到ZK律师事务所在隐性知识共享管理方面存在的问题,以及问题产生的原因。 针对ZK律所隐性知识共享管理现状中存在的问题提出相应的解决方案,对缺失的领域 提供建设性的意见,以期达到提高ZK律师事务所隐性知识共享管理能力的作用。 关键词:知识管理;隐性知识共享;律师事务所 - II - Research on the management mode of tacit knowledge sharing in ZK law firm Abstract In the environment of knowledge economy, the key resources of economic development are gradually transformed from real capital to knowledge. Knowledge has become the core competitiveness of individuals and enterprises, and the main source of wealth growth. The law firm is a typical knowledge intensive organization, each lawyer has a wealth of knowledge resources, but these knowledge are like icebergs, only a small amount of explicit knowledge is revealed, the rest are in the form of tacit knowledge mastered by individual lawyers. In China, the development of lawyers and law firms is relatively late, most of them are less than 10. With the rapid development of China's market economy, group litigation, group business, M & A financing, listing and other complex legal services have led to the birth of a larger scale, division of labor and cooperation of corporate law firms, which has greatly improved the quality and efficiency of legal services. The inherent problems of the lawyer industry, such as high turnover rate and long lawyer training cycle, have a significant impact on the corporate law firm. The high turnover rate of lawyers leads to the loss of tacit knowledge and the lack of management measures for tacit knowledge sharing, which leads to the fact that tacit knowledge always stays at the individual level and fails to form tacit knowledge at the enterprise level. Most of the knowledge that a qualified lawyer needs to master is tacit knowledge, such as how to make litigation strategy. The low efficiency of tacit knowledge sharing means that lawyer training cycle is long. ZK law firm is a company law firm. In recent years, it is faced with the problem of service quality decline. Through the analysis of the lawyer turnover data of ZK law firm in recent years, it is concluded that the decline of service quality is related to the loss of tacit knowledge caused by the departure of senior lawyers. After summarizing the current situation of ZK lawyer affairs knowledge management, especially tacit knowledge sharing management, it is found that the management method is relatively simple, and it is difficult to effectively transform personal tacit knowledge into enterprise tacit knowledge. Based on the theory of tacit knowledge sharing, this paper studies the problems in the tacit knowledge sharing management of ZK law firm by means of questionnaire survey, and finds out the problems in the tacit knowledge sharing management of ZK law firm and the causes of the problems. In view of the problems existing in the current situation of tacit knowledge sharing management of ZK law firm, this paper puts - III - forward corresponding solutions, and provides constructive suggestions for the missing areas, so as to improve the tacit knowledge sharing management ability of ZK law firm.