档案记录了企业在生产经营活动中不断积累的发展成绩和宝贵经验，可以作 为支撑企业不断进步的重要信息源和知识源，使企业档案管理工作得到越来越广 泛的重视。随着企业信息化程度的愈发深化，档案管理工作的复杂性也将显著增 长，给信息与知识的发掘、检索和共享利用带来了巨大挑战。发展新的企业档案 信息化管理技术与方法，建立更加开放、共享、便利、完善的企业档案管理与利 用新模式，成为未来企业档案管理活动中需要重点解决和突破的问题。 本文以具有代表性的大型生产服务型企业D公司作为研究案例，以知识管 理理论为基础，重点围绕上述问题开展研究。首先，分析了信息化发展趋势影响 下企业档案管理活动的内涵、特征与基本原则，阐述了企业档案信息化转型中所 面临的挑战。之后，分析了知识管理理论与方法在大型企业档案管理活动中的适 用价值与技术难点，提出了D公司档案信息化与知识管理战略发展思路。在此 基础上，提出了面向知识管理应用的D公司档案信息化管理业务框架，以及基 于知识管理的D公司档案知识库建设与共享利用方法，实现了基于知识管理的 企业档案有效管理、深度挖掘、融合共享与二次创新。 通过本文案例研究，构建了基于知识管理的D公司档案管理信息化与知识 挖掘利用新体系，对其他大型企业也具有较强的借鉴意义，在促进企业档案信息 化、提高档案知识开发利用水平、打破企业内部信息孤岛、优化面向企业员工乃 至社会公众的信息服务、提升企业生产活动信息化水平等方面具有重要的现实意 义和实践价值。 关键词：企业档案管理，知识管理，信息化，知识挖掘，知识服务 II ABSTRACT The archive records the development achievements and valuable experience accumulated by the enterprise in the production and marketing activities. It provides important information support in the development of enterprise. The management of enterprise archives has received more and more attention. With the informatization of enterprises, the complexity of archives management also increases significantly, which brings great challenges to the mining, retrieval and utilization of the information in archives. New techniques and methods are urgently required for the management of modern enterprise archives. It is also a key issue to be delt with that how to establish a effective service and utilization framework for enterprise archives. These problems bring great challenges to the future enterprise archives management activities. A representative large-scale enterprises (D company), which focuses on industrial production and public service, is selected as the study case. On this basis, this dissertation conducted a reseach on the aforementioned key issues with the adoption of knowledge management theory. Firstly, the connotation, characteristics and basic principles of enterprise archive management are analyzed with consideration of the influence of informatization development trend. The challenges in the informatization of enterprise archives management are explained. After that, the practical value and technical difficulties of knowledge management theory and method in enterprise archives management are elaborated. The development route of knowledge management of archives in D company is proposed. The informatized archives management framework is established for the application of knowledge management in D company. A knowledge base with multiple functhions is constructed for D company, in order to realize effective management, deep mining, widely sharing and innovation of enterprise archives. Through the case study in this dissertation, a new informatized management, knowledge mining and application system of enterprise archives is established. Taking D company as an example, the idea and methods introduced in this dissertation also provide references for other large-scale enterprises. It is of great value in promoting the informatization level of enterprise archives and improving the exploitation and utilization of the knowledgee in nterprise archives. It has great significance and practical value to break the internal information islands, optimize the information services for both the inner employees and the public, and improve the informatization III level of the production and commercial activities of the enterprise. KEY WORDS: Enterprise archives management, Knowledge management, Informatization development, Knowledge mining, Knowledge service IV 目 录 第一章 绪论 .................................................................................................................. 1 1.1 研究背景 ......................................................................................................... 1 1.2 研究意义 ......................................................................................................... 2 1.3 国内外研究现状 ............................................................................................. 4 1.4 本文案例与研究思路 ..................................................................................... 6 第二章 企业档案信息化与知识管理的基本概念与特征 .......................................... 9 2.1 企业档案与档案管理 ..................................................................................... 9 2.1.1 概念与特征 .......................................................................................... 9 2.1.2 技术内涵与业务需求 ........................................................................ 10 2.2 企业档案信息化的概念特征 ....................................................................... 12 2.2.1 档案信息化发展理念的提出 ............................................................ 12 2.2.2 企业档案信息化的主要特征 ............................................................ 13 2.2.3 企业档案信息化的基本原则 ............................................................ 14 2.3 企业档案信息化的主要方法 ....................................................................... 16 2.3.1 企业档案信息化的技术构成 ............................................................ 16 2.3.2 企业档案信息化的主要难点 ............................................................ 17 2.4 知识管理的基本概念 ................................................................................... 18 2.4.1 知识与知识管理 ................................................................................ 18 2.4.2 知识管理的多维目标 ........................................................................ 19 2.4.3 知识管理的主要环节 ........................................................................ 20 第三章 知识管理在D公司档案业务中的适用性分析 ........................................... 23 3.1 D公司档案管理现状分析 ............................................................................ 23 3.1.1 业务现状 ............................................................................................ 23 3.1.2 问题分析 ............................................................................................ 25 3.2 知识管理与D公司档案业务的关联分析 .................................................. 27 3.2.1 相关性分析 ........................................................................................ 27 3.2.2 差异性分析 ........................................................................................ 28 3.3 知识管理在D公司档案业务中的适用性 .................................................. 29 3.3.1 知识管理的应用条件 ........................................................................ 29 V 3.3.2 知识管理的应用价值 ........................................................................ 31 第四章 面向知识管理应用的D公司档案信息化架构设计 ................................... 33 4.1 D 公司档案管理信息化业务需求分析 ....................................................... 33 4.1.1 员工档案利用需求分析 .................................................................... 33 4.2.2 公司业务发展需求分析 .................................................................... 35 4.2 D公司档案信息化架构设计 ........................................................................ 36 4.2.1 信息化系统层次设计 ........................................................................ 36 4.2.2 基于多维属性的档案分类组织方法 ................................................ 37 4.2.3 档案内容关联网络构建 ..............................................