I 摘要 随着我国国民经济的持续高速增长，建筑行业作为人民群众生产生活的重要物质 基础也在蓬勃发展，工程建设投资项目不断增加，使广大人民群众的物质文化生活水 平及城乡面貌得到了显著的改善和提高，而与此同时一系列工程质量问题的出现，严 重影响了建筑企业的投资效益和经营发展，对社会造成了重大影响和损失，引起了社 会各界的广泛关注。本文以HZ小学项目为例，对建筑企业XN置业有限公司的项目质 量控制工作进行了系统研究。 本文采用案例研究法和文献研究法，主要从建筑工程项目质量控制的国内外研究 动态出发，结合项目质量管理和控制的相关概念、理论，以HZ小学建设项目为例， 探讨分析了XN置业有限公司项目质量控制的现状及存在的各项问题，针对性的提出 了XN置业有限公司的项目质量控制优化改进方案，同时，制定了有效的项目质量控 制优化方案实施保障措施，以期提高XN置业有限公司的项目质量控制水平，并对行 业同类建筑项目的质量控制起到一定的指导和借鉴作用。 研究认为，XN置业有限公司质量控制存在的主要问题是质量管理组织不健全、建 设人员的选用不规范、对沟通协调工作的重视程度不足、人员的质量意识淡薄、材料 采购及检验不规范。论文从质量管理组织的优化完善、规范建设人员的选用、落实岗 位责任制和奖惩制、做好沟通协调工作、提高人员的质量意识、规范材料采购及检验 几个方面构建了XN置业有限公司项目质量控制优化方案，并相应的从人员、技术、 制度方面提出了优化方案的实施保障措施。 关键词：项目质量；控制；优化方案；保障措施 ABSTRACT III ABSTRACT Along with our country the sustained and rapid growth of national economy, construction industry as an important material basis of people's production and living is also booming, engineering construction investment projects continue to increase, make the broad masses of the people's material and cultural life level and improve the urban and rural areas face significant improvements and, at the same time the emergence of a series of engineering quality problems seriously affect the investment benefit of construction enterprise and business development, had significant effects on the society and losses, caused the extensive concern of the society from all walks of life. Taking HZ primary school project as an example, this paper conducts a systematic research on the project quality control of XN Real Estate Co., LTD., a construction enterprise. Case method and literature research, this article mainly from the construction project quality control of domestic and foreign research dynamic, combined with the project quality management and control of relevant concepts, theories, HZ elementary school construction projects, for example, and analyzed the XN real estate co., LTD., the status quo and existing problems in all kinds of project quality control, pointed proposed the XN real estate co., LTD., the project quality control, improvement and optimization scheme at the same time, made the project quality control of effective optimization plan implementation safeguard measures, in order to improve the project quality control level of XN real estate co., LTD., It also plays a certain guiding and reference role in the quality control of similar construction projects in the industry. According to the research, the main problems existing in the quality control of XN Real Estate Co., Ltd. are the imperfect quality management organization, irregular selection of construction personnel, insufficient attention to communication and coordination, weak quality awareness of personnel, and irregular material procurement and inspection. Papers from optimizing, norms of quality management organization, including the selection of construction personnel, to carry out the post responsibility and rewards, to do a good job of communication and coordination, improve staff quality consciousness, standardize building materials procurement and inspection aspects the XN real estate co., LTD., project quality control optimization scheme, and the corresponding from the aspects of personnel, technology, system optimization scheme of the implementation of the safeguard measures are put forward. 西北农林科技大学硕士学位论文 IV Key words: Project quality; control; optimization scheme; safeguard measures 目 录 V 目 录 摘要 ....................................................................................................................................... I ABSTRACT ........................................................................................................................... III 第一章 导论 .......................................................................................................................... 1 1.1研究背景 ..................................................................................................................... 1 1.2研究目的与意义 ......................................................................................................... 2 1.2.1研究目的 ........................................................................................................... 2 1.2.2研究意义 ........................................................................................................... 3 1.3 国内外研究动态 ........................................................................................................ 3 1.3.1国外研究动态 ................................................................................................... 3 1.3.2国内研究动态 ................................................................................................... 5 1.3.3国内外研究动态评述 ....................................................................................... 6 1.4 研究思路与方法 ........................................................................................................ 6 1.4.1研究思路 ........................................................................................................... 6 1.4.2研究方法 ........................................................................................................... 7 第二章 工程项目质量管理与控制概述 .............................................................................. 9 2.1项目质量管理与控制的相关概念 ............................................................................. 9 2.1.1项目 ................................................................................................................... 9 2.1.2工程项目质量 ................................................................................................... 9 2.1.3质量管理 ......................................................................................................... 10 2.1.4质量控制 ......................................................................................................... 10 2.2项目质量管理的相关理论 ........................................................................................11 2.2.1全面质量管理理论 ..........................................................................................11 2.2.2零缺陷理论 ..................................................................................................... 12 2.2.3六西格玛 ......................................................................................................... 12 2.3项目质量控制的相关工具 ....................................................................................... 13 2.4项目质量控制的影响因素 ....................................................................................... 13 第三章 XN置业有限公司项目质量控制现状 ................................................................. 15 3.1 HZ小学项目概况 ..................................................................................................... 15 3.1.1项目基本情况 ................................................................................................. 15 3.1.2 施工部署 ........................................................................................................ 16 西北农林科技大学硕士学位论文 VI 3.2 HZ小学项目质量控制现状 ..................................................................................... 19 3.2.1质量管理组织 ................................................................................................. 19 3.2.2质量控制制度 .......