目录 第 1 章 绪论.....................................................................................................................1 1.1 研究背景 .............................................................................................................1 1.2 研究目的和意义 .................................................................................................2 1.2.1 研究目的 .................................................................................................2 1.2.2 研究意义 .................................................................................................2 1.3 研究内容和研究方法 .........................................................................................3 1.3.1 研究内容 .................................................................................................3 1.3.2 研究方法 .................................................................................................4 1.3.3 论文创新之处 .........................................................................................4 1.4 天然气供销差及供销差率的定义 .....................................................................4 第 2 章 相关理论及文献综述.........................................................................................5 2.1 精益管理理论的起源 .........................................................................................5 2.2 精益管理的工具 .................................................................................................6 2.3 精益管理在中国企业的理论研究 .....................................................................7 2.4 精益管理在中国的具体实践 .............................................................................9 第 3 章 NC 燃气公司供销差案例介绍.........................................................................11 3.1 NC 燃气公司概况..............................................................................................11 3.2 NC 燃气公司供销差问题的产生......................................................................11 3.3 NC 燃气公司供销差治理历程..........................................................................12 3.4 NC 燃气公司实施精益管理背景及步骤..........................................................13 3.4.1 实施精益管理的必要性 .......................................................................13 3.4.2 实施精益管理的“三步走”....................................................................15 第 4 章 NC 燃气公司实施精益管理治理供销差.........................................................17 4.1 NC 燃气公司供销差成因分析..........................................................................17 4.1.1 计量因素 ...............................................................................................17 4.1.2 客户管理 ...............................................................................................17 4.1.3 管道泄漏 ...............................................................................................19 4.1.4 违规用气 ...............................................................................................19 4.1.5 表具超期服役 .......................................................................................21 4.2 NC 燃气公司治理供销差措施..........................................................................21 4.2.1 计量管理精益化 ...................................................................................22 4.2.2 客户管理精益化 ...................................................................................24 4.2.3 控制管道泄漏精益化 ...........................................................................27II 4.2.4 治理违规用气精益化 ...........................................................................28 4.2.5 表具管理精益化 ...................................................................................29 4.2.6 新技术和新工艺精益化 .......................................................................29 4.2.7 考核指标精益化 ...................................................................................31 4.3 供销差治理成效 ...............................................................................................32 4.3.1 企业经济效益 .......................................................................................32 4.3.2 企业社会效益 .......................................................................................32 4.4 供销差治理的优秀经验 ...................................................................................32 4.4.1 打击偷盗气必须多方联动 ...................................................................32 4.4.2 制定考核奖惩机制是关键措施 ...........................................................33 4.5 供销差治理存在的不足 ...................................................................................33 第 5 章 NC 燃气公司供销差治理案例启示.................................................................35 5.1 运用 PDCA 持续降低供销差率 ......................................................................35 5.2 供销差治理必须形成闭环管理 .......................................................................35 5.3 实施精益管理必须培养精益人才 ...................................................................35 第 6 章 结语...................................................................................................................36 6.1 结论 ...................................................................................................................36 6.2 展望 ...................................................................................................................37