首先，本文浏览了国内外对绩效管理研究的相关文献，在对绩效管理研究现状
进行总结梳理的基础上，明确了本文的研究内容及研究方法
其次，在对绩效考核相关理论进行介绍后，依据绩效考核理论，采用实地访谈
法对神华销售集团过去曾经采用过的，现行绩效管理工具进行了系统分析，指出了
现行绩效管理存在的不足和问题
再次，针对神华集团绩效考核存在的问题，结合公司绩效管理目标及发展战略，
设计了一套基于平衡计分卡理论的绩效管理体系，为企业发展和战略目标达成建立
可靠的执行基础
最后，新的绩效管理体系的实施需要各方面的保障支持，为保证该绩效管理体
系的顺利实施，提出了相关保障措施
关键词：绩效管理；平衡计分卡；绩效考评体系燕山大学工商管理硕士学位论文
-II-
Abstract
Under the background of economic globalization, China&39;s macroeconomic
slowdown, many of the consumption of coal as the main fuel industry demand for coal
imports fell sharply, coal demand increased significantly, the adjustment of energy
structure, the country put forward the influence of multiple factors such as higher
requirements on environmental protection, coal industry over nearly ten years the
extraordinary development cycle, the coal industry situation changed greatly. In this
economic situation, to maintain their competitiveness, to improve the level of
performance management, is the enterprise must face the problem. Therefore, the
purpose of this paper is through the analysis of Shenhua Group sales performance
management situation, using the theory of Balanced Scorecard, helping enterprises to
improve the performance appraisal system, to improve the enthusiasm of the staff, to
achieve the goal of enterprise development. Firstly, based on analyzing the current
situation of performance management research, clear The research contents and research
methods. Secondly, on the basis of the theory of performance appraisal, the interview of
Shenhua current performance management tool was analyzed and pointed out the
deficiencies and problems existing in the performance management. Thirdly, according to
the Shenhua Group performance appraisal problems, combined with the company&39;s
performance management objectives and development strategy a set of design, based on
the theory of the Balanced Scorecard performance management system for enterprise
development and strategic goals to establish reliable execution. Finally, in order to ensure
the smooth implementation of the performance management system, proposes the
relevant guarantee measures.
Keywords：performance management; balanced scorecard; performance evaluation syste目 录
-III-
目 录
摘要........... I
ABSTRACT.II
第 1 章 绪 论.........1
1.1 选题背景和意义....... 1
1.1.1 选题背景.1
1.1.2 选题意义.2
1.2 国内外研究现状....... 3
1.2.1 国外研究现状.... 3
1.2.2 国内研究现状.... 4
1.2.3 国内外研究现状评述.... 7
1.3 研究内容和方法....... 8
1.3.1 研究内容.8
1.3.2 研究方法.9
第 2 章 相关概念及理论基础...... 11
2.1 绩效管理理论..........11
2.1.1 目标管理理论...11
2.1.2 关键绩效指标法理论..12
2.1.3 平衡计分卡理论.......... 13
2.2 平衡计分卡理论的核心思想.........13
2.2.1 平衡计分卡理论的核心内容及其实施的优劣性......13
2.2.2 平衡计分卡的四个维度..........15
2.3 本章小结......16
第 3 章 神华销售集团绩效管理现状及问题分析..........17
3.1 神华销售集团简介. 17
3.2 神华销售集团绩效管理的变革及现状分析..........18
3.2.1 绩效管理制度的变革..18
3.2.2 现行的全方位绩效管理...........21
3.3 现行绩效管理中存在的问题..........22
3.4 本章小结......23
第 4 章 基于平衡计分卡的绩效管理体系优化设计......24
4.1 神华销售集团绩效管理体系框架优化设计思路.24
4.1.1 绩效管理体系目标....... 24燕山大学工商管理硕士学位论文
-IV-
4.1.2 绩效管理体系总体框架优化设计原则..........25
4.1.3 构建三层次的平衡计分卡战略管理评价体系...........28
4.2 神华销售集团绩效管理运作模式优化设计.........30
4.2.1 绩效体系构建.. 30
4.2.2 具体实施中需要注意的问题...42
4.3 本章小结.......44
第 5 章 基于平衡计分卡绩效考核体系运行的保障措施..........45
5.1 公司的战略保障..... 45
5.2 人力资源保障
。。。以上简介无排版格式，详细内容请下载查看
==>>