摘要
十三五期间是煤炭行业改革发展的关键时期。虽然当前煤炭行业需求增长空间
收窄，市场形势不太乐观，但其作为能源主体的地位不会动摇，而且在经济发展中
仍将占据重要地位。煤炭行业属于劳动密集型行业，其建设与生产都离不开一线员
工，煤矿行业一线员工的满意度直接关系到企业安全生产的保障和经济利益的创
造。因此，研究煤炭行业一线员工满意度及其影响因素，对于提高企业的管理水平、
安全生产率和经济效益，促进煤炭行业结构调整和转型升级意义重大。
国投大同塔山煤矿，作为煤炭行业的一员，从建立至今已取得良好发展。本文
在对国投大同塔山煤矿一线员工走访调查和充分了解后，针对煤炭行业特点和企业
的实际情况，结合前人的理论研究，编制出了测量量表和调查问卷，并构建了国投
大同塔山煤矿一线员工满意度理论模型。运用 SPSS22.0 统计软件对问卷收集到的
有效数据进行了分析，并对模型进行了验证，找到并总结出影响国投大同塔山煤矿
一线员工满意度的主要因素，以及各因素的影响程度和重要程度。针对实证分析得
到的结论，提出了提高企业一线员工满意度的合理化建议。
研究发现：国投大同塔山煤矿一线员工满意度水平整体不高，其影响因素包括
主观因素和客观因素两大方面。其中，主观影响因素包括年龄和学历，客观影响因
素包括工作本身、工作回报、工作背景、工作群体、企业管理和职业发展。而六个
客观影响因素均与总体满意度正相关，其影响按重要程度排名依次为：工作回报、
企业管理、工作本身、工作背景、工作群体、职业发展。因此，国投大同塔山煤矿
应该从重视工作回报、人性化基层管理、优化工作内容、改善工作背景、营造工作
氛围和注重职业发展等方面着手，改善一线员工的满意度，减少人才流失，使国投
大同塔山煤矿的发展基业常青，同时也助力整个煤炭行业的崛起。
关键词：员工满意度；一线员工；国投大同塔山煤矿；影响因素III
Abstract
The reform and development of coal industry will enter a crucial period in the 13th
Five-Year Plan period. Although the market situation is not optimistic and the demand of
coal decline, but its position as the main energy sector will not waver. And it will still
occupy an important position in economic development. The coal industry is a
labor-intensive industry, and its construction and production are inseparable from the
front-line staff. The satisfaction of front-line employees in the coal industry is directly
related to the safety of production and the creation of economic interests.Therefore, the
study of the front-line staff satisfaction and its influencing factors in the coal industry is
of great significance for improving the management level, safety productivity and
economic efficiency, and promoting the restructuring and upgrading of the coal industry.
As a member of the coal industry, Datong SDIC Tashan Coal has been achieved good
development. After investigation and understanding of front-line staff in Datong SDIC
Tashan Coal, the design of this questionnaire and scale was combined with the previous
theoretical studies, the industry characteristics and the actual situation of enterprises. The
satisfaction theory model of front-line employees in Datong SDIC Tashan Coal was
made up by these steps. Then, validate data were analyzed by using SPSS22.0 and the
model was tested. Main factors affecting Datong SDIC Tashan Coal front-line staff
satisfaction were found after the analysis. The degree and importance of each factor were
also obtained. According to the conclusions, this paper put forward some reasonable
suggestions to improve the satisfaction of the front-line employees.
The study found: the satisfaction level of Datong SDIC Tashan Coal front-line staff is
not high. Its influence factors are including subjective factors and objective factors. The
subjective factors include age and education, and the objective factors include work, job
return, work background, work groups, enterprise management and career development.
The objective factors are all positively related to the satisfaction, and their impact is
ranked as: job return, enterprise management, work, work background, work groups,
career development. Therefore, Datong SDIC Tashan Coal should improve front-lineIV
staff satisfaction from thinking highly of work reward, humanizing management,
optimizing work content, improving work background, creating work atmosphere and
paying attention to the development of occupation.This can reduce the loss of talents and
promote the development of Datong SDIC Tashan Coal, but also help the rise of the coal
industry.
Keywords: Staff satisfaction; Front-line staff; Datong SDIC Tashan Coal; Influence
factorsV
目 录
摘要................................................................................................................I
ABSTRACT .................................................................................................... III
目 录................................................................................................................V
第 1 章 绪论.....................................................................................................1
1.1 选题背景和研究意义.............................................................................. 1
1.1.1 选题背景 ............................................................................................ 1
1.1.2 研究意义 ............................................................................................ 3
1.2 国内外研究现状...................................................................................... 3
1.2.1 国外研究现状.................................................................................... 3
1.2.2 国内研究现状.................................................................................... 5
1.2.3 小结 .................................................................................................... 6
1.3 研究目的、内容和方法.......................................................................... 7
1.3.1 研究目的 ............................................................................................ 7
1.3.2 研究内容 ............................................................................................ 8
1.3.3 研究方法 ............................................................................................ 8
1.3.4 技术路线 ............................................................................................ 9
1.4 可能的创新点 ........................................................................................ 10
第 2 章 相关理论基础...................................................................................11
2.1 员工满意度的含义................................................................................ 11
2.2 员工满意度的相关理论........................................................................ 13
2.2.1 需求层次理论.................................................................................. 13
2.2.2 双因素理论...................................................................................... 14
2.2.3 期望理论 .......................................................................................... 15
2.2.4 公平理论 .......................................................................................... 16
2.3 员工满意度的测量................................................................................ 17
2.3.1 测量方法 .......................................................................................... 17
2.3.2 测量工具 .......................................................................................... 18VI
2.4 本章小结 ..