An Overview....Not a lot of Details!6? Overview“Six Sigma”If we can’t express what we know in the form of numbers,we really don’t know much about it. If we don’t know much about it, we can’t control it. If we can’t control it, we are at the mercy of chance.Mikel J. HarryPresident & CEOSix Sigma Academy, Inc.A Rigorous Method for Measuring & Controlling Our Quality“...will bring GE to a whole new level of quality in a fraction of the time it would have taken to climb the learning curve on our own.”John F. Welch, Jr.1995 GE Annual Report6? OverviewWhat Does “Sigma” Mean?Sigma is a Measure of the Consistency of a ProcessIt (?is Also the 18th Letter in the Greek Alphabet!Why Does GE Need A Quality Initiative?GE Raising The BarNew Goal to be “Best in the World” vs. #1 or #2Customers are Expecting More, we Must Deliver“Ship-and-fix” Approach no Longer Tolerated in the MarketAim to Speed Past Traditional Competitors in 5 YearsGoal Consistent with Reduced Total CostsWe Must Acknowledge Our VulnerabilitiesPoor Quality That Impacts CustomersProblems with NPIToo High Internal Costs6? OverviewWe Need a Major Initiative to Move From Where we Are to Where we Want to be