近几年，随着国务院、财政部、发改委、住建部、银监会等部门陆续颁布许多关于 PPP的政策文件和全国PPP综合信息平台项目库的运行启动，PPP项目就如雨后春笋般 出现。PPP项目咨询共涉及5个阶段，即项目识别阶段、项目准备阶段、项目采购阶段、 项目执行阶段和项目移交阶段，各阶段均涉及到多个传统工程咨询企业。PPP项目识别 阶段和准备阶段的咨询工作将会对后续采购阶段、执行阶段及移交阶段产生较大的影 响，而且PPP项目合同周期较长，一般为20-30年，时间跨度较大，其间充满了很多主 客观的变数。为保证PPP项目目标的顺利实现，因此推行全过程咨询是必要的。目前， 传统工程咨询企业一般都是承接阶段性技术咨询服务，已满足不了PPP项目全过程咨询 的要求。 本文以B企业开展PPP项目全过程咨询业务流程再造为研究对象，并结合国家对 工程咨询企业发展全过程工程咨询的政策导向，围绕PPP项目全过程咨询各阶段的咨询 业务、PPP项目运作流程及各阶段所涉及的核心文件等进行研究。B企业开展PPP项目 全过程咨询业务流程将参照乔?佩帕德和菲利普?罗兰的四个实施步骤对企业现有流程 进行再造研究。首先，介绍B企业现有传统咨询业务流程现状，并基于现有传统咨询业 务流程开展PPP项目工程咨询存在的问题及原因进行分析研究。其次，根据PPP项目 运作流程及各核心阶段涉及的主要文件，结合B企业现有专业技术，识别各阶段的需求 并进行分析，对企业开展PPP项目全过程咨询进行业务流程再造研究。然后，针对B 企业开展PPP项目全过程咨询业务流程再造的不同阶段进行的一系列的变革保障措施。 最终实现B企业独立开展PPP项目全过程咨询的目标愿景。 本文将从全过程咨询的角度出发，通过与传统的前期咨询业务对比分析以获得全生 命周期咨询服务的新增流程，进而得到 PPP 项目全生命周期咨询服务业务流程，从而 可以更好地推进PPP项目的成功实施和项目目标的实现，也为处于类似状态的传统咨询 企业进行全过程咨询服务提供借鉴。 关键词：企业管理；业务流程再造；全过程咨询；PPP项目咨询 B企业PPP项目工程咨询业务流程再造研究 - II - Research on process reengineering of engineering consulting business for B enterprise’s PPP project Abstract In recent years, as the State Council, the Ministry of Finance, the National Development and Reform Commission, the Ministry of Housing and Urban-Rural Development, the China Banking Regulatory Commission and other departments have issued many documents of policy on PPP and launched the project library of national PPP comprehensive information platform, PPP projects have sprung up like mushrooms. Project consulting of PPP involves five stages, respectively are stage of project identification, project preparation, project procurement, project execution and project handover. Each stage involves several traditional engineering consulting enterprises. The consulting work in the identification and preparation stages of PPP projects will have a great impact on the subsequent stages of procurement, implementation and handover. Moreover, the contract period of PPP projects is relatively long, generally with a large time span of 20 to 30 years, which is full of subjective and objective variables. To ensure the smooth realization of objectives in PPP project, it is necessary to carry out the consultation for the whole process. At present, traditional engineering consulting enterprises generally undertake staged technical consulting services, which cannot meet the requirements of whole-process consulting in PPP project. Taking the process reengineering of the whole process consulting business in PPP project carried out by B enterprise as the research object, combined with the state’s policy guidance to the engineering consulting enterprises develop whole process engineering consulting. The research focuses on the consulting business, the operation process of PPP project and the core documents involved in each stage of the PPP project. B enterprise will carry out the whole process consulting business of PPP project according to the four implementation steps of Joe Peppard and Philip Roland, in order to reengineer the existing process of the enterprise. Firstly, this paper introduces the current status of the traditional consulting business process of B enterprise, and analyzes and studies the existing problems and causes of PPP project engineering consulting based on the existing traditional consulting business process. Secondly, according to the operation process of PPP project and the main documents involved in each core stage, combined with the existing professional technology of enterprise B, identify and analyze the needs of each stage, to conduct business process reengineering research on the whole process consultation of PPP project. Then, a series of guarantee measures of reform are carried out for different stages of the reengineering of whole process consulting business 大连理工大学专业学位硕士学位论文 - III - process of PPP project carried out by B enterprise. Finally, realize the goal and vision of B enterprise to carry out the whole process consultation of PPP project independently. This paper will start from the perspective of the whole process of consulting and through the comparison and analysis with the traditional early consulting business to obtain the whole life cycle of the new process of consulting services. Then, the whole life cycle consulting service business process of PPP project can be obtained, and better promote the successful implementation of PPP project and the realization of project objectives, which also provides a reference for the whole process consulting service of traditional consulting enterprises in a similar state.