21世纪以来，中国以及全球绝大部分地区社会已进入知识经济 时代，第三产业在许多国家国民经济中所占的比重也越来越高，物业 管理服务作为服务业的一个分支也随之得到了越来越多的关注。当 前，物业管理在我国的发展已较为全面，且细化有较多分支，例如写 字楼物业、小区物业、商业场所物业等。高校物业管理作为物业管理 的一个分支，目前在我国也得到了迅猛发展。 高校物业管理主要承接高校后勤部门的服务工作，经过多年的发 展，一些优秀高校物业管理公司的服务已经成为其所服务学校开展教 学工作的重要保障，也是帮助高等学府提升综合素质、吸引优质师资 生源、提高整体办学水平的有力因素。在高校后勤工作宗旨的基础上， 作为一个企业，高校物业管理公司同时具有“双重属性”，一方面它 要做到“为教学服务，为科研服务，为师生员工服务”，它和学校后 勤组织一样，肩负有“服务育人、管理育人、环境育人”的责任和义 务，另一方面作为一个独立法人企业，它又具有组织性、营利性、独 立性等特征。 20世纪50年代，人力资源的概念被正式提出，经过近70年左 右的发展，人力资源管理相关研究不断深入和细化，人力资源规划、 招聘与配置、培训与开发、绩效管理、薪酬福利管理、劳动关系管理 六大模块也分别得到了充分实践研究。人力资源管理作为现代企业管 理的重要组成部分，已经得到了社会的普遍认可，其作为各类型公司 进行企业管理有效手段的重要性，也已深入人心。 II 本文以高校物业管理K公司为例，从人力资源管理六大模块着 手，结合相关理论，分析K公司目前人力资源管理现状及可能存在的 问题，并结合K公司的实际运营情况，给出适合K公司进行人力资源 优化的方案，最后为方案的实施提出相应的保障措施。通过人力资源 管理系统的优化，既能提升K公司整体的管理水平，也能为其他高校 物业管理公司提供借鉴与参考。 关键词：高校物业；人力资源管理；六大模块；优化； III Research on Human Resource Management Optimization of K Company of Property Management in Colleges and Universities abstract Since the 21st century, the society of China and most of the world has entered the era of knowledge economy. The proportion of the tertiary industry in the national economy of many countries is also increasing. As a branch of the service industry, property management service has also received more and more attention. At present, the development of property management in China has been more comprehensive, and there are many branches, such as office property, residential property, commercial property and so on. As a branch of property management, property management in Colleges and universities has been developing rapidly in China. The property management of colleges and universities mainly undertakes the service work of the rear service department of colleges and universities. After years of development, the service of some excellent property management companies in Colleges and universities has become an important guarantee for the schools they serve to carry out teaching work, and also a powerful factor to help colleges and universities improve their comprehensive quality, attract excellent IV teachers and students, and improve the overall level of running schools. On the basis of the purpose of logistics work in Colleges and universities, as an enterprise, the property management company in Colleges and universities has "dual attributes". On the one hand, it should serve teaching, scientific research, teachers and students. Like the logistics organization in Colleges and universities, it should shoulder the responsibility and obligation of "service, management and environment education". On the other hand, it should be independent Corporate enterprise, which has the characteristics of organization, profit-making, independence and so on. In the 1950s, the concept of human resources was formally put forward. After nearly 70 years of development, the research on human resources management has been deepened and refined. The six modules of human resources planning, recruitment and allocation, training and development, performance management, compensation and welfare management, and labor relationship management have also been fully studied. As an important part of modern enterprise management, human resource management has been generally recognized by the society, and its importance as an effective means of enterprise management for various V types of companies has also been deeply rooted in the hearts of the people. This paper takes K Company of university property management as an example, starting from six modules of human resource management, combining with relevant theories, analyzes the current situation and possible problems of human resource management of K company, and combining with the actual operation of K company, gives a plan suitable for K Company to optimize human resources, and finally puts forward corresponding guarantee measures for the implementation of the plan. The optimization of human resource management system can not only improve the overall management level of K company, but also provide reference for other college property management companies. Keywords: college property; human resource management; six modules; optimization; VI 目录 第一章 绪论 ..................................................................................................................................... 1 1.1 选题背景与研究意义 ..................................................................................................... 1 1.1.1 选题背景 ............................................................................................................. 1 1.1.2 研究意义 ............................................................................................................. 2 1.2 国内外研究现状 ............................................................................................................. 4 1.2.1 国内研究现状 ..................................................................................................... 4 1.2.2 国外研究现状 ..................................................................................................... 5 1.3 主要研究内容 ................................................................................................................. 6 1.4 研究方法及思路 ............................................................................................................. 7 1.4.1 研究方法 ............................................................................................................. 7 1.4.2 研究思路 ............................................................................................................. 8 1.5 研究创新点 ..................................................................................................................... 9 1.6 本章小结 ....................................................................................................................... 10 第二章 基本概念及相关理论 ....................................................................................................... 11 2.1 相关概念 ....................................................................................................................... 11 2.1.1 高校物业管理 ................................................................................................... 11 2.1.2 人力资源管理 ................................................................................................... 12 2.1.3 高校物业人力资源管理的特点 ....................................................................... 16 2.2 相关理论 ....................................................................................................................... 19 2.2.1 X-Y理论、超Y理论、Z理论 ......................................................................... 19 2.2.2 人际关系理论 ................................................................................................... 20 2.2.3 期望理论 ......................................................................................................... 21 2.2.4 公平理论 ......................................................................................................... 21 2.3 本章小结 ....................................................................................................................... 22 第三章 K公司