I 摘要 随着经济快速发展和市场竞争的不断激烈，企业为了取得竞争上的优势，选择将 非核心的业务外包，通过整合用第三方服务商优秀的专业化资源，从而达到降低成本、 提高效率、充分发挥自身核心竞争力和增强对市场环境的迅速应变能力的一种经营模 式。第三方物流就是企业业务外包的一种重要形式，物流是目前最为活跃的经济领域 之一，成为企业竞相追逐的“第三利润源泉”，因此不应该不重视企业物流领域所产生的 成本。选择优秀的第三方物流服务商并进行有效管理，有利于控制和降低企业物流成 本，有利于提高产品市场竞争力。 A公司是从事香精香料生产与销售的一家国际性公司，是香料行业的龙头企业。 由于行业特点，原料跟产品品种众多，快消市场变化跟产品更新越来越快，面对诸多不 确定因素跟复杂的外部环境，A公司物流成本跟时效性都面临着巨大的挑战。对于第 三方物流服务商，无论是在选择过程、营运管理等方面都没有足够的重视。基于此，本 文通过梳理A公司的物流现状，分析A公司的实际物流需求，进而研究A公司如何有 效选择与管理第三方物流服务商。通过借鉴学习国内外第三方物流相关理论与文献， 首先采用招标法初选，再进一步组成评估小组成员，通过访谈，交流，搜集信息跟数据， 系统地分析物流需求各个因素，探索并确定物流服务商选择体系的各项指标，并计算 出各选择指标的权重，从而构建出选择评价指标体系，其次采用层次分析法精选服务 商，从而确定最适合A公司的物流服务商。在A公司物流服务商管理上, 第一是注重 选择过程的合理性；第二是建立考核管理KPI，有效管理考核物流服务商运营活动；最 后探讨与物流服务商形成战略伙伴关系。 本课题研究的意义在于紧密结合A公司行业跟产品特性，运用第三方物流相关指 标跟选择方法，探讨建立一套完整的第三方物流服务商选择体系，为A公司选择最优 的物流服务商；运用第三方物流管理理论，研究对A公司物流服务商的管理，有效改 善物流服务商服务质量，降低物流成本，提高市场竞争力。本课题的研究也可以为香料 行业企业第三方物流服务商的选择与后续管理提供解决方案，具有一定的参考意义。 关键词： A公司；第三方物流服务商；层次分析法；物流服务商管理 广东工业大学硕士学位论文 II Abstract With rapid economic development and fierce competition market, many enterprises for the sake of gaining a competitive advantages, choose outsourcing non-core business, through integration with third-party vendors excellent professional resources, so as to achieve lower costs, improve efficiency, give full play to its own core competitiveness, and enhance the market environment of rapid strain capacity of a business model. Third party logistics is an important form of enterprise business outsourcing. Logistics is one of the most active economic fields at present and has become the "third source of profit" that enterprises are chasing after. Choosing the right third-party logistics service provider and conducting effective management is conducive to controlling and reducing the logistics cost of enterprises and improving the market competitiveness of products. A company is an international company engaged in the production and sales of flavors and fragrances. It is a leading enterprise in the fragrance industry. Due to the characteristics of the industry, the variety of raw materials and products is numerous, and FMCG market changes and product updates are faster and faster. In the face of many uncertainties and complex external environment, A company is facing huge challenges in logistics cost and timeliness. For the third-party logistics service providers, whether in the selection process, operation management and other aspects are not enough attention. Based on this, this paper analyzes the actual logistics demand of A company by sorting out the logistics status of A company, and studies the theories and literatures related to third-party logistics at home and abroad, so as to study how A company can effectively choose and manage third-party logistics service providers. Through biding primaries, further through interview assessment team members, communication, collect information and data, the factors that should be systematically considered logistics business, explore and determine the key indicators of supplier selection system, and calculate the index weight, establish A logistics supplier selection evaluation index system, selection of service providers by hierarchical analysis method, to determine the most suitable for A company's logistics service providers. Study logistics service provider management, the first is to pay attention to the rationality of the selection process; The second is to establish assessment management KPI to effectively manage and assess the operation activities of logistics service providers. Finally, it analyzes the strategic partnership with logistics service providers. The significance of this research lies in the combination of A company's industry and product characteristics, the use of third-party logistics management theory and selection Abstract III methods, to build A set of perfect third-party logistics service provider selection system, to help A company to choose the best logistics service provider; study the management of logistics service providers, effectively improve the service quality of logistics service providers and reduce logistics costs, improve market competitiveness. The research of this topic can also provide solutions for the choice and follow-up management of third-party logistics service providers of spice industry enterprises, which has certain reference significance. Key words: A Company; Third-party logistics service provider; Analytic Hierarchy Process; Logistics service provider management. 广东工业大学硕士学位论文 IV 目 录 摘要 ......................................................................................................................................... I Abstract .................................................................................................................................. II 目 录 ...................................................................................................................................... IV Contents ................................................................................................................................. VI 第一章 绪论 .......................................................................................................................... 1 1.1研究背景与研究意义 ................................................................................................. 1 1.1.1 研究背景 ............................................................................................................. 1 1.1.2 研究意义 ............................................................................................................. 2 1.2国内外文献综述 ......................................................................................................... 3 1.2.1 物流服务绩效 ..................................................................................................... 3 1.2.2 选择评价指标体系 ............................................................................................. 4 1.2.3 文献研究评述 ..................................................................................................... 6 1.3研究内容和方法 ......................................................................................................... 6 1.3.1研究内容 .............................................................................................................. 6 1.3.2 研究方法 ............................................................................................................. 8 第二章 物流相关理论与方法 .............................................................................................. 10 2.1 物流相关理论概述 .................................................................................................. 10 2.1.1 第三方物流理论 ............................................................................................... 10 2.1.2 物流服务相关理论与概念 ............................................................................... 13 2.1.3 化工物流概述 ................................................................................................... 14 2.1.4 物流成本理论 ................................