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MBA毕业论文_制家具绿色认证对消费者购买意愿影响的实证研究PDF

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更新时间:2022/7/3(发布于黑龙江)

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家具与人们的生活密不可分,中国是世界上最大的家具生产国、出口国和消费国, 木制家具是我国第二大家具种类。木制家具属于高污染行业,为实现环境与经济的双重 效益,不少家具企业通过转型升级走上了可持续发展道路。自“十三五”以来,随着各 项国家战略与民生工程的实施,我国人民收入水平与购买能力逐年提高,健康环保意识 也在不断增强。人们对家具的需求越发旺盛且更加多元化,从“买的起”转变成为“买 的对”。特别是在各种社会事件的影响下,越来越多消费者开始重视产品的健康绿色属 性。绿色认证作为木制家具购买参考的重要因素,在一定程度上影响消费者价值与购买 意愿。同样,消费者知识、认证权威性与价格容忍度作为影响消费者价值与购买意愿的 影响因素,在消费者家具购买过程中发挥重要作用。 基于以上情境,本研究首先通过查阅国内外文献,与木制家具企业相关人员和消费 者进行访谈;同时以消费者价值理论、信息不对称理论和绿色营销理论为基础,以木制 家具消费者为研究对象,发现健康价值新维度并构建理论模型。使用问卷调查法进行数 据收集,通过实证方法来探宄木制家具绿色认证对消费者购买意愿的影响,并研宄消费 者价值两大维度(心理价值与健康功能价值)的中介作用以及消费者知识、认证权威性 和价格容忍度在中介作用路径上的调节作用。实证研宄结果显示:木制家具绿色认证会 正向影响消费者购买意愿;消费者心理价值和健康功能价值在木制家具绿色认证与消费 者购买意愿间起中介作用,但为部分中介;消费者知识在木制家具绿色认证与消费者健 康功能价值间无调节作用,无法调节消费者健康功能价值在木制家具绿色认证与消费者 购买意愿的中介作用;认证权威性在木制家具绿色认证与消费者心理价值间起调节作 用,并且认证权威性能调节消费者心理价值在木制家具绿色认证与消费者购买意愿的中 介作用;价格容忍度在消费者心理价值、健康功能价值与消费者购买意愿间起调节作 用,并且价格容忍度能调节消费者心理价值、健康功能价值在木制家具绿色认证与消费 者购买意愿的中介作用。研宄结果有助于丰富消费者价值理论,能帮助木制家具企业了 解绿色认证所带来的益处以及绿色认证与消费者购买意愿之间的关系。为木制家具企业 实现可持续发展、增强绿色竞争力提供思路。 关键词木制家具;绿色认证;消费者价值;消费者购买意愿;价格容忍度 .I. Abstract Abstract Peoplecanftlivewithoutfurniture.Chinaisthelargestcountryinfurnituremanufacturing, exporteranduseingintheworld.Woodenfurnitureisthesecondlargesttypeoffurniturein China.Woodenfurnitureisbelongingtothehighlypollutingindustry.Inordertoachievethe benefitsofenvironmentandeconomy,manyfurnitureenterpriseshaveembarkedontheroad ofsustainabledevelopmentthroughtransformationandupgrading.Sincethe13thfiveyear plan,withtheimplementationofvariousnationalstrategiesandlivelihoodprojects,theincome levelandpurchasingpowerofChinesepeoplehaveincreasedyearbyyear,andtheawareness ofhealthandenvironmentalprotectionhasalsobeenstrengthened.People'sdemandfor furnitureismoreandmorevigorousanddiversified,from’’affordable”to"suitable".Especially undertheinfluenceofvarioussocialevents,moreandmoreconsumersbegintopayattention tothehealthandgreenproducts.Asanimportantfactorofwoodenfurniturepurchase reference,greencertificationaffectsconsumervalueandpurchaseintentiontoacertainextent. Similarly,consumerknowledge,certificationauthorityandpricetolerance,asinfluencing factorsofconsumervalueandpurchaseintention,playanimportantroleintheprocessof furniturepurchase. Basedontheabovesituation,thisstudyfirstthroughconsultingdomesticandforeign literature,interviewswithrelevantpersonnelandconsumersofwoodenfurnitureenterprises;at thesametime,basedonconsumervaluetheory,informationasymmetrytheoryandgreen marketingtheory,takingwoodenfurnitureconsumersastheresearchobject,findsnew dimensionsofhealthvalueandconstructsatheoreticalmodel.Usingquestionnairesurvey methodtocollectdata,thispaperexplorestheimpactofgreencertificationofwoodenfurniture onconsumers'purchaseintentionthroughempiricalmethod,andstudiesthemediatingroleof twodimensionsofconsumervalue(psychologicalvalueandhealthfunctionvalue),aswellas themoderatingroleofconsumerknowledge,certificationauthorityandpricetoleranceinthe mediatingpath.Theempiricalresultsshowthat:thegreencertificationofwoodenfijrniturehas apositiveimpactonconsumers'purchaseintention;consumerpsychologicalvalueandhealth functionvalueplayamediatingrolebetweenthegreencertificationofwoodenfurnitureand consumers'purchaseintention,buttheyarepartialmediators;consumerknowledgehasno moderatingeffectbetweenthegreencertificationofwoodenfurnitureandconsumers'health functionvalue,andcannotregulateconsumers*healthfiinctionEnergyvaluemediatesthe relationshipbetweengreencertificationofwoodenfurnitureandconsumers'purchaseintention; certificationauthoritymoderatestherelationshipbetweengreencertificationofwooden furnitureandconsumers'psychologicalvalue,andcertificationauthorityperformance -II- Abstract moderatestherelationshipbetweenconsumers*psychologicalvalueandgreencertificationof woodenfurniture;pricetolerancemoderatesconsumers*psychologicalvalue,healthfiinction valueandpurchaseintentionMoreover,pricetolerancecanregulatethemediatingroleof psychologicalvalueandhealthfunctionvaluebetweengreencertificationofwoodenfurniture andconsumers'purchaseintention.Theresultswillhelpenrichthetheoryofconsumervalue, helpwoodenfurnitureenterprisesunders