ICS01.040.03DB 33A 12浙江省地方标准DB33/T2036.4—2017政务办事"最多跑一次"工作规范第4部分服务大厅现场管理Method of operation for government affairs to "maximum one visit serviceprocedure"——Part4:Site management of government service hall2017-12-31发布2018-01-31实施浙江省质量技术监督局发 布DB33/T 2036.4—2017目次 前言...............................................................................III1范围..............................................................................12规范性引用文件 .................................................................... 13术语和定义 ........................................................................ 14管理职责 .......................................................................... 25基本要求 .......................................................................... 26服务标识 .......................................................................... 27服务环境 .......................................................................... 27.1一般要求 ...................................................................... 27.2现场咨询服务 .................................................................. 37.3叫号服务 ...................................................................... 37.4自助服务 ...................................................................... 37.5窗口服务 ...................................................................... 37.6集成办理服务 .................................................................. 38服务物品 .......................................................................... 38.1一般要求 ...................................................................... 48.2办公设备 ...................................................................... 48.3宣传设备 ..................................