世界经济的快速发展给企业带来快速成长的同时，企业间的竞争也越来越激烈，企 业之间的竞争由原来的争夺物资资源慢慢转移到争夺人力，企业纷纷将人力资源作为企 业发展成败的重要因素。越来越多的企业领导者都在加大对人力资源的掠夺，纷纷建立 起现代企业人才发展战略。一方面加大了企业对于人才储备以及人才的引入投入，另外 一方面，也加大了对企业内部人才的培训与开发。在企业的人力资源管理当中，绩效考 核作为核心内容之一，一直受到企业的重视，良好的企业绩效考核体系可以让员工在一 个公平公正、健康协调的环境中工作，可以最大限度开发出员工的工作潜力，对企业的 发展也起了巨大的推动作用，从而能够更长远发展。 本文在借鉴人力资源管理相关理论的基础上，采用定量与定性相结合和问题问卷调 查法来确定YX公司工程质量管理员的绩效考核问题。本文开篇阐述本文研究背景目的 与意义，并根据学术界现有的学术结论，概述了国内研究现状，阐述了本文的主要研究 内容、研究方法与思路。接着对YX公司工程质量管理员的进行介绍，对YX公司工程 质量管理员的绩效考核现状进行分析，总结出目前YX公司工程质量管理员绩效考核存 在的问题，并对导致这些问题的原因进行了深入的分析。为了解决这些问题，本文在梳 理工程质量管理员绩效考核改进方案设计原则与思路的基础上，选择平衡计分卡作为 YX公司工程质量管理员的考核方法，设计了YX公司工程质量管理员的绩效考核指标 体系，并利德尔菲法确定了指标的权重，最后在对新旧绩效考核方法比较的基础上，本 文提出新方案实施的流程与保障措施。希望通过本文的研究，一方面可以帮助YX公司 对工程质量管理员进行更加有效的考核管理与激励，促进YX公司战略目标的实现与持 续发展，另一方面则可以为其它类似公司的工程质量管理员绩效管理改进提供经验与理 论支持。 关键词：工程质量管理员；绩效考核；平衡计分卡；绩效改进 II Abstract With the rapid development of the world economy, the competition among enterprises is becoming more and more fierce. The competition among enterprises has gradually shifted from the original competition for material resources to the competition for human resources. Enterprises have taken human resources as an important factor in the success or failure of enterprise development. More and more enterprise leaders are increasing the plunder of human resources, and have established the modern enterprise talent development strategy. On the one hand, it increases the investment in talent reserve and talent introduction, on the other hand, it also increases the training and development of internal talents. In the human resource management of an enterprise, performance appraisal, as one of the core contents, has always been valued by the enterprise. A good enterprise performance appraisal system can enable employees to work in a fair, just, healthy and coordinated environment, and can maximize the potential of employees. It also plays a huge role in promoting the development of the enterprise, so as to be able to develop in a longer term. Based on the theory of human resource management, this paper uses quantitative and qualitative methods and questionnaire survey to determine the performance appraisal of engineering quality managers in YX company. At the beginning of this paper, the purpose and significance of the research background are described, and according to the existing academic conclusions, the domestic research status is summarized, and the main research contents, research methods and ideas of this paper are described. Then it introduces the project quality manager of YX company, analyzes the current situation of the performance appraisal of the project quality manager of YX company, summarizes the existing problems of the performance appraisal of the project quality manager of YX company, and analyzes the causes of these problems. In order to solve these problems, on the basis of combing the design principles and ideas of the project quality manager performance evaluation improvement scheme, this paper selects the Balanced Scorecard as the evaluation method of the project quality manager of YX company, designs the performance evaluation index system of the project quality manager of YX company, and determines the weight of the index by the lidolfi method, and finally compares the old and new performance evaluation methods On the basis of comparison, this paper puts forward the implementation process and guarantee measures of the new scheme. I hope that through the research of this paper, on the one hand, it can help YX company to carry out more effective assessment management and incentive for the project quality managers, promote the realization and sustainable development of YX III company's strategic objectives, on the other hand, it can provide experience and theoretical support for other similar companies to improve the performance management of the project quality managers. Keywords: project quality manager; performance appraisal; Balanced Scorecard; performance improvement IV 目 录 摘要 ......................................................................................................................................... I Abstract ..................................................................................................................................... II 图表目录 ................................................................................................................................. VII 第一章 绪论 .............................................................................................................................. 1 1.1 研究背景与意义 ............................................................................................................. 1 1.1.1研究背景 ................................................................................................................... 1 1.1.2 研究意义 .................................................................................................................. 2 1.2 文献综述 ......................................................................................................................... 2 1.2.1 国内外研究综述 ...................................................................................................... 2 1.2.2 相关基本概念 .......................................................................................................... 7 1.2.3 主要绩效考核方法 .................................................................................................. 9 1.3 研究的内容和方法 ....................................................................................................... 15 1.3.1 研究的内容 ............................................................................................................ 15 1.3.2研究的方法 ............................................................................................................. 15 1.4 研究框架 ....................................................................................................................... 16 第二章 YX公司工程质量管理员绩效考核现状 ................................................................. 17 2.1 YX公司工程质量管理员概况 ..................................................................................... 17 2.1.1 YX公司简介 .......................................................................................................... 17 2.1.2 公司工程质量管理员基本情况介绍 .................................................................... 17 2.2 YX公司工程质量管理员绩效考核现状 ..................................................................... 19 2.2.1 工程质量管理员绩效考核方式及流程 ................................................................ 19 2.2.2 工程质量管理员绩效考核的内容 ........................................................................ 19 2.2.3 工程质量管理员绩效考核的应用 ........................................................................ 20 第三章 YX公司工程质量管理员绩效考核问题分析 ......................................................... 21 3.1 YX公司工程质量管理员绩效考核存在的问题 ......................................................... 21 3.1.1 绩效考核目的原则被曲解 .................................................................................... 21 3.1.2 绩效考核流程不合理 ..........................