卓越绩效模式现已成为国际领先企业管理经验的结晶和国内追求卓越绩效 企业的目标。它提供了一个比ISO9000及TS16949内涵更加丰富的质量体系建设 框架，卓越绩效管理将企业看作一个整体，用科学有效的方法来统筹规划组织的 日常经营管理，从而使企业管理的效率得到提升。通过提高管理质量，来谋求企 业的长期稳定发展，提高企业的竞争力。 惠州市德赛西威汽车电子股份有限公司（以下简称：德赛西威）作为老牌汽 车电子零部件制造企业，面对产业内科技和市场的快速变化，以及智能网联汽车 的发展，产品质量持续提升的压力也来越大。同时，企业所执行的质量管理体系 体现出了内涵不够丰富，只达到业界基本入门要求，难以有效支持公司的发展战 略，与公司的发展愿景不匹配，影响竞争力等问题，从而影响了企业的可持续发 展。全面改进质量管理体系，导入卓越绩效管理成为德赛西威的重大管理举措。 基于企业实践需要，论文以德赛西威卓越绩效管理体系的构建为研究主题， 运用卓越绩效管理模式的准则对公司现行质量体系的现状加以解剖，找到不足和 差距，针对性地构建公司的基于卓越绩效管理模式的质量体系，并制定新体系推 进计划与保障措施。 本篇论文主要有六章的研究内容。首先是查阅大量的文献资料，从而建立自 己的理论基础和研究的框架，分别就卓越绩效模式的内涵发展和核心价值观等进 行了阐述；其后，借助于卓越绩效模式的实施准则结合德赛西威的实际情况，对 德赛西威现行的质量体系运作进行了全面的分析与诊断，通过访谈、问卷调查和 对比准则分析的方式诊断和发现卓越绩效模式要求下企业现行六大维度的现状 及存在问题，说明了德赛西威进行卓越绩效模式的体系建设的必要性和可行性。 进而结合卓越绩效要求及发现的问题，对企业的卓越绩效管理体系建设方案进行 设计，并且根据设计提出了实施方案和保障措施。 论文对德赛西威卓越绩效模式的体系构建方案的探究，将升级和提高企业的 管理体系和经营质量，打下了企业建立卓越绩效管理模式的质量管理体系的基础。 另外，论文的研究成果对于国内汽车电子零部件企业引入卓越绩效模式、追求组 织管理的卓越绩效模式的体系建设，提供了非常有价值的参考。 关键词：德赛西威，卓越绩效管理，经营质量，可持续发展 MBA学位论文 作者：钟启兴 德赛西威公司卓越绩效管理体系构建研究 II RESEARCH ON THE SYSTEM CONSTRUCTION OF PERFORMANCE EXCELLENCE MANAGEMENT OF DESAY SV Abstract Performance Excellence Model (PEM) has become the crystallization of management experience of international leading enterprises and the goal of domestic enterprises pursuing excellent performance. It provides a quality system construction framework with more connotation than ISO9000 and TS16949. Performance Excellence Model regards the enterprise as a whole and plans the daily operation and management of the organization with scientific and effective methods, so as to improve the efficiency of enterprise management. By improving the management quality, we can seek the long-term stable development of the enterprise and improve the competitiveness of the enterprise. Huizhou Desay SV Automotive Co., Ltd. (hereinafter referred to as: Desay SV) which is a more than 30 years experienced enterprise in the automotive industry, is facing of the following challenges: the rapid changes in technology and market, the trend of Intelligent Internet connected vehicles, and the increasing pressure of continuous improvement of product quality. At the same time, the quality management system implemented by the enterprise shows the problems as the following: the connotation is not enough, meeting the basic entry requirements of automotive industry merely, being difficult to effectively support the company's strategy, mismatching the company's development vision, and affecting competitiveness negatively. Thus this is affecting the sustainable development of the enterprise. To improve the quality management system in an all-round way and introduce performance excellence management has become a major management measure of Desay SV. Based on the requirements of enterprise practice, it takes the construction of performance excellence management system of Desay SV as the research theme, uses the principle of performance excellence management model to diagnosis and dissect the current situation of the company's quality system, finds out the shortcomings and MBA学位论文 作者：钟启兴 德赛西威公司卓越绩效管理体系构建研究 III gaps, constructs the company's quality system based on the performance excellence management model, and formulates the new system promotion plan and guarantee measures. The content of this research includes six chapters. First of all, the theoretical basis and analysis framework of the research are constructed on the basis of literature study, and the connotation development and core values of the Performance Excellence Model are elaborated respectively. Then, with the help of the implementation criteria of the Performance Excellence Model and the actual situation of Desay SV, the current system operation of Desay SV is comprehensively analyzed and diagnosed, through interviews, questionnaires and The comparative criteria analysis method diagnoses and finds the status and existing problems of the current six dimensions of the enterprise under the requirements of the Performance Excellence Model, which shows the necessity and feasibility of the construction of the Performance Excellence Management system of Desay SV. Then combined with the requirements of Performance Excellence Model and the problems found, the research designs the development solution of Performance Excellence Management system, and puts forward the implementation solution and safeguard measures according to the design. This research explores the construction scheme of the Performance Excellence Management model of Desay SV, which will upgrade and improve the management system and operation quality of the enterprise, and lay the foundation for the enterprise to establish the quality system based on the Performance Excellence Management mode. In addition, the research results provide a very valuable reference for the domestic automotive electronic parts enterprises to introduce the Performance Excellence Management model and pursue the Performance Excellence Management system for enterprise management. Key words: Desay SV, Performance Excellence Management system, operation quality, sustainable development MBA学位论文 作者：钟启兴 德赛西威公司卓越绩效管理体系构建研究 IV 目 录 中文摘要 ........ I Abstract ......... II 目 录 ........... IV 第一章 绪论 .. 1 1.1 研究的背景、问题与意义 ............... 1 1.1.1 研究背景 .... 1 1.1.2 研究主题 .... 2 1.1.3 研究意义 .... 3 1.2 研究思路与方法 3 1.2.1 研究思路 .... 3 1.2.2 研究方法 .... 3 1.3 研究内容与技术路线 ....................... 4 1.3.1 研究内容 .... 4 1.3.2 技术路线 .... 5 第二章 卓越绩效管理模式及其研究综述 ............... 6 2.1 卓越绩效管理模式概述 ................... 6 2.1.1 发展沿革 .... 6 2.1.2 核心价值观 8 2.1.3 主要特点 .. 10 2.1.4 评价准则 .. 10 2.2卓越绩效管理模式与ISO体系的联系与区别 ............ 11 2.2.1 相互联系 .. 11 2.2.2 主要区别 .. 12 2.3 卓越绩效管理模式的研究综述 ..... 13 2.3.1 国外研究现状 ......................... 13 2.3.2 国内研究现状 ......................... 14 2.3.3 国内外研究对企业实践的指导意义 .................... 16 第三章 德赛西威现行质量管理体系运行诊断与分析 ........................ 17 MBA学位论文 作者：钟启兴 德赛西威公司卓越绩效管理体系构建研究 V 3.1 德赛西威介绍 .. 17 3.1.1 公司总体情况 ......................... 17 3.1.2 组织环境 .. 18 3.1.3 主要技术和设备 ..................... 19 3.1.4 管理制度和规范 ..................... 20 3.2 现行质量体系的诊断 ..................... 20 3.2.1 诊断设计 .. 20 3.2.2 高层领导的诊断 ..................... 21 3.2.3 战略的诊断 ............................. 24 3.2.4 顾客与市场的诊断 ................. 25 3.2.5 资源的诊断 ............................. 27 3.2.6 过程管理的诊断 ..................... 31 3.2.7 测量分析与改进的诊断 ......... 32 3.3 诊断结论与分析 ............................. 34 3.3.1 诊断结论 .. 34 3.3.2 问题与原因 ............................. 34 3.3.3 构建卓越绩效管理体系的必要性与可行性 ........ 36 第四章 德赛西威卓越绩效管理体系构建 ............. 38 4.1 卓越绩效管理体系整体架构 ......... 38 4.1.1 系统总述 .. 38 4.1.2 管理理念系统 ......................... 39 4.1.3 战略牵引系统 ......................... 39 4.1.