I 摘要 员工培训是人力资源管理工作的重要内容之一，对一个企业的发展和壮大具 有重要的作用。近些年来，企业越来越重视对员工的各项培训，希望通过培训使员 工创造更多的经济效益，为此加大了在员工培训工作方面的投入，但是经由培训能 给部门带来多少实际收益却不确定，所以构建合适的员工培训有效性评估体系具 有重要的现实意义。 本文以 XF 水泥有限公司为研究对象，主要研究其质控处（包括中心化验室、 水泥一处化验室、水泥二处化验室）员工培训的有效性工作。XF 水泥有限公司是 一家生产和销售熟料、水泥等产品的企业，质控处主要负责所有材料和产品等的质 检工作，是企业中至关重要的生产部门。近年来企业在质控处员工培训方面投入很 多，但得到的收益并不明显，所以有必要针对该部门制定出合理的培训有效性评估 体系。本文结合该部门的实际，首先调研了质控处员工目前的培训工作现状，分析 了其存在的问题及影响因素，明确了有必要构建培训有效性评估体系。在此基础上， 对公司质控处员工培训有效性的评估体系进行研究与设计。之后以柯氏评估模型 体系为依据，从四个层次进行了阐述，采用层次分析法和模糊综合评价法对 XF 水 泥有限公司质控处员工培训有效性进行了实际评估。根据评估的结果，提出了提升 培训有效性的相关措施。 本研究为 XF 水泥公司提高培训有效性工作提供了参考，同时为同类行业在员 工培训有效性评估方面的实践奠定了基础。 关键词：XF 水泥有限公司；员工培训；培训有效性；评估体系Abstract II Abstract Staff training is one of the important contents of human resource management, which plays an important role in the development and growth of an enterprise. In recent years, enterprises pay more and more attention to the staff training, hoping to create more economic benefits for employees through training. Therefore, the investment in staff training is increased. However, it is uncertain how much actual benefits can be brought to the department through training. Therefore, it is important to construct an appropriate evaluation system of employee training effectiveness significance. This paper takes XF Cement Co., Ltd. as the research object, mainly studies the effectiveness of staff training in quality control department (including central laboratory, No.1 cement laboratory and No.2 cement laboratory). XF Cement Co., Ltd. is an enterprise that produces and sells clinker, cement and other products. The quality control department is responsible for the quality inspection of all materials and products. It is a crucial production department in the enterprise. In recent years, enterprises have invested a lot in the staff training of quality control department, but the benefits are not obvious. Therefore, it is necessary to develop a reasonable training effectiveness evaluation system for the department. In this paper. Combined with the actual situation of the department, we investigated the current training situation of the staff of quality control department firstly, and analyzed the existing problems and influencing factors, and made it clear that it is necessary to build the training effectiveness evaluation system. On this basis, Research and design the evaluation system of the effectiveness of staff training in quality control department of the company. Then based on the Kirkpatrick evaluation model system, this paper expounds from four levels, the effectiveness of staff training in quality control department of XF Cement Co., Ltd. was evaluated by AHP and fuzzy comprehensive evaluation method. According to the evaluation results, the paper puts forward the relevant measures to improve the effectiveness of training. This study provides a reference for XF cement company to improve the effectiveness of training, and lays a foundation for the practice of similar industries in this field. Keywords: XF Cement Co., Ltd. ; staff training; training effectiveness; evaluation system目 录 III 目 录 摘要.......I Abstract ..............................II 第 1 章 绪论....................... 1 1.1 研究背景与意义················ 1 1.1.1 研究背景 ················· 1 1.1.2 研究意义 ················· 2 1.2 研究内容与方法················ 2 1.2.1 研究内容 ················· 2 1.2.2 研究方法 ················· 4 1.3 主要创新点 ··· 4 第 2 章 员工培训有效性相关理论综述.......... 5 2.1 员工培训有效性的相关概念· 5 2.1.1 员工培训 ················· 5 2.1.2 培训有效性 ·············· 6 2.1.3 培训有效性评估 ········ 6 2.2 培训有效性影响因素·········· 7 2.3 培训有效性提升对策的研究· 7 2.4 培训有效性评估模型·········· 8 2.4.1 Kirkpatrick 四层次评估模型 ············ 8 2.4.2 CIPP 评估模型··········· 9 2.4.3 Phillips 五级投资回报率模型 ········· 10 2.4.4 评估模型的比较分析 11 2.5 本章小结 ···· 12 第 3 章 XF 水泥有限公司质控处员工培训有效性现状及问题. 13 3.1 公司简介 ···· 13 3.2 XF 水泥有限公司质控处简介················ 13 3.2.1 质控处组织结构 ······ 13 3.2.2 质控处员工结构 ······ 16目 录 IV 3.3 质控处员工培训现状········ 17 3.3.1 培训流程 ··············· 17 3.3.2 培训内容 ··············· 18 3.4 质控处员工培训有效性现状及问题········ 20 3.4.1 培训有效性现状 ······ 20 3.4.2 培训有效性调查 ······ 20 3.4.3 培训有效性方面存在的问题 ········· 24 3.4.4 原因分析 ··············· 25 3.5 本章小结 ···· 26 第 4 章 XF 水泥有限公司质控处员工培训有效性评估体系设计............................ 27 4.1 培训有效性评估体系设计的原则和流程·· 27 4.1.1 评估体系的设计原则 27 4.1.2 评估体系的设计流程 27 4.2 培训有效性评估指标体系构建·············· 29 4.3 培训有效性评估方法选取及评估阶段确定················· 31 4.3.1 培训有效性评估方法选取 ············ 31 4.3.2 培训有效性评估阶段确定 ············ 32 4.4 评估指标权重方法的确定·· 33 4.4.1 德尔菲法 ··············· 33 4.4.2 层次分析法（AHP） 33 4.5 评估结果的计算方法········ 35 4.5.1 模糊综合评价法介绍 35 4.5.2 模糊综合评价法的步骤 ··············· 35 4.6 本章小结 ···· 36 第 5 章 XF 水泥有限公司质控处员工培训有效性实例验证..... 37 5.1 培训项目简介················· 37 5.2 培训有效性评估指标体系·· 37 5.3 确定指标权重················· 38 5.4 模糊综合评价················· 41 5.4.1 反应层评估 ············ 42 5.4.2 学习层评估 ············ 43 5.4.3 行为层评估 ············ 45 5.4.4 结果层评估 ············ 46目 录 V 5.4.5 四个层次评估结果汇总 ··············· 48 5.4.6 评估结果分析 ········· 48 5.5 XF 水泥有限公司质控处员工培训有效性提升措施 ······ 49 5.5.1 反应层提升措施 ······ 49 5.5.2 学习层提升措施 ······ 51 5.5.3 行为层提升措施 ······ 52 5.5.4 结果层提升措施 ······ 53 5.6 本章小结 ···· 53 结论.... 54。。。。。。以下内容略