I 摘要 企业通过绩效考核对员工工作情况进行有效评估，根据被考核者的岗位要求制定 考核指标和考核标准，运用科学的考核方法，对员工的工作行为和业绩做出科学评价。 近年来，越来越多的中小企业绩效考核意识增强，认识到绩效考核的重要性，通过绩 效考核激励员工提高工作绩效，提升企业盈利水平，引导员工为企业带来更多收益。 当前大多数中小企业都有绩效考核体系，但是有的考核过于简单，有的费时费力收效 甚微，因此企业应该基于自身发展需求，选用合适的绩效考核方法，科学有效地实施 绩效考核，建立系统全面的保障措施保证考核结果的公平公正，最大限度发挥绩效考 核的激励作用，实现员工和企业共同发展，进而提升整个企业的管理水平。 ZBSS公司是一家中型水泥熟料生产企业，本文以ZBSS公司为研究对象，首先， 通过问卷调查和个别访谈的方法，分析企业现行的绩效考核体系现状，发现存在绩效考 核与企业战略目标脱节、考核指标设置不科学、员工参与度不高、考核结果运用不充分 等问题，通过分析问题产生的原因主要是绩效考核体系不完善、企业绩效的推广和辅导 工作不到位、管理系统存在缺陷、缺乏准确的职位分析、绩效考核反馈沟通不足、企业 对员工的培养模式单一等。其次，针对问题原因，对当前的绩效考核体系进行了重新优 化，设计以KPI为核心的绩效考核体系，明确考核原则和考核思路，运用SWOT分析 法确立企业战略目标，以企业战略为导向，运用层次分析法、数据统计法等，对绩效考 核指标、权重、流程等重新优化，并以生产运行部生料主管为例阐述其整个绩效考核的 实施过程及评价结果。最后，分别从组织、制度和文化三个方面提出保障措施，成立绩 效考核委员会和绩效考核日常推广小组，重新修订《ZBSS公司的绩效考核管理办法》， 建立绩效考核监督监管机制，加大宣传、广泛培训，确保优化后的绩效考核体系顺利实 施。总体上，本文根据ZBSS公司实际情况，构建了基于KPI的绩效考核体系，以提高 企业管理水平，促进员工绩效提升，提高企业的整体绩效，实现战略目标。所做研究对 同行企业也起到一定的借鉴和参考作用。 关键词：绩效管理；绩效考核；KPI；问卷调查 山东理工大学硕士学位论文ABSTRACT II ABSTRACT Theenterprisecarriesouteffectiveevaluationofemployees'workingconditionsthrough performanceappraisal,setsassessmentindicatorsandassessmentstandardsaccordingtothe jobrequirementsoftheexaminee,andmakesscientificevaluationofemployees'working behaviorsandperformancebyusingscientificassessmentmethods.Inrecentyears,moreand moresmallandmedium-sizedenterpriseshaveenhancedtheirawarenessofperformance appraisalandrealizedtheimportanceofperformanceappraisal.Throughperformance appraisal,employeesareencouragedtoimprovetheirworkperformance,improvetheir profitabilityandguidethemtobringmorebenefitstotheenterprise.Currentmostsmalland medium-sizedenterpriseshaveperformanceappraisalsystem,butsomeassessmentistoo simple,sometimeslaborious,sotheenterpriseshouldbebasedontheirowndevelopment needs,chooseappropriateperformanceappraisalmethod,scientificandeffective implementationofperformanceappraisal,theestablishmentofasystemcomprehensive securitymeasurestoensurefairandjustexaminationresults,performanceappraisalshould playtheroleofincentivestothegreatestextent,realizeemployeesandcommondevelopment oftheenterprise,andthusincreasetheenterprise'smanagementlevel. ZBSScompanyisamedium-sizedcementclinkerproductionenterprises,thispapertakes ZBSScompanyastheresearchobject,firstofall,bythemethodsofquestionnaireand individualinterview,analyzethepresentsituationofthecurrentperformanceappraisalsystem foundperformanceevaluationandenterprisestrategictargets,evaluationindexsetisnot scientific,employeeengagementisnothigh,theassessmentresultsusingtheproblemssuchas insufficientThemaincausesoftheproblemsaretheimperfectperformanceappraisalsystem, thepoorpromotionandguidanceofcorporateperformance,thedefectsofmanagementsystem, thelackofaccuratejobanalysis,thelackoffeedbackcommunicationofperformanceappraisal, andthesinglecultivationmodeofemployees.Secondly,inviewoftheproblemthereason,on thecurrentperformanceevaluationsystemtooptimizeanddesigntheKPIasthecoreof performanceappraisalsystem,theevaluationprinciplesandevaluationthoughtclear,SWOT analysismethodtoestablishtheenterprisestrategictarget,totheenterprisestrategyasthe guidance,usingtheanalytichierarchyprocess(AHP),datastatistics,etc.,theperformance appraisalindex,weight,suchasprocessoptimization,againasacasestudyofrawproduction operationdepartmentheadoftheimplementationprocessofperformanceappraisaland 山东理工大学硕士学位论文ABSTRACT III evaluationresults.Intheend,respectivelyfromtheaspectsoforganization,systemandculture threeguaranteemeasuresareputforwardandsetupperformanceappraisalcommitteeand dailypromotionteamperformanceevaluation,revisingtheZBSSmeasuresforthe administrationofthecompany'sperformanceappraisal,establishperformanceappraisal supervisionandregulationmechanism,increasepublicity,comprehensivetraining,ensurethe smoothimplementationoftheoptimizedperformanceappraisalsystem.Onthewhole, accordingtotheactualsituationofZBSScompany,thispaperconstructsaperformance appraisalsystembasedonKPI,soastoimprovethemanagementleveloftheenterprise, promotetheimprovementofemployeeperformance,improvetheoverallperformanceofthe enterpriseandachievethestrategicobjectives.Theresearchalsoplaysacertainroleof referenceandreferencetopeerenterprises. Keywords:PerformanceManagement,PerformanceAppraisal,TheKPI,TheQuestionnaire Survey 山东理工大学硕士学位论文目录 IV 目录 摘要.......................................................................................................................................I ABSTRACT..........................................................................................................................II 目录..............................................................................................................................IV 第一章绪论...................................................................................................................1 1.1研究背景和意义.......................................................................................................1 1.1.1研究背景......................................................................................................1 1.1.2研究意义......................................................................................................2 1.2国内外研究综述......................................................................................................2 1.2.1人力资源管理与企业绩效的相关研究........................................................2 1.2.2绩效考核与绩效管理的相关研究................................................................3 1.2.3KPI在绩效考核方面的研究........................................................................4 1.3研究内容、方法以及技术路线...............................................................................5 1.3.1研究内容......................................................................................................5 1.3.2研究方法......................................................................................................6 1.3.3技术路线......................................................................................................6 第二章绩效考核相关理论概述..........................................................................................9 2.1绩效管理与绩效考核...............................................................................................9 2.1.1绩效管理的特征...........................................................................................9 2.1.2绩效考核的原则.........................................................................................10 2.1.3绩效考核的流程.........................................................................................10 2.1.4绩效考核与绩效管理的关系.....................................................................12 2.2激励与绩效考核.....................................................................................................12 2.2.1激励理论综述.............................................................................................12 2.2.2激励与绩效考核的关系.............................................................................13 2.3绩效考核方法比较...........................................................................................