随着经济、社会的飞速发展，薪酬管理作为企业人力资源管理体系的重要组成部分， 一直是企业关注的重点。中国自加入世贸组织以来，金融业市场竞争越来越白热化，各 家金融企业的薪酬管理不断暴露出问题，严重妨碍了金融业的发展和整体服务水平的提 升。我国少数商业银行在薪酬管理上进行了根本性的改革，并取得了不错的成效，使其 一改往日风气，给企业注入了新活力。J 银行哈尔滨分行就是成功进行薪酬管理改革的 一例。在 J 银行快速发展壮大的背景下，J 银行哈尔滨分行暴露出一系列薪酬问题，人 员流失严重、内部关键岗位过度竞争、员工工作热情低落等不良影响日益凸显，J 银行 哈尔滨分行结合实际，设计了以宽带薪酬体系为主的薪酬管理改革方案，有效地解决了 J 银行哈尔滨分行的薪酬管理问题，促进了 J 银行战略目标的实现。 本包括案例及案例分析两个部分。案例部分以 J 银行哈尔滨分行薪酬管理的改 革方案为案例，首先介绍了 J 银行哈尔滨分行的概况、J 银行哈尔滨分行原有的薪酬管 理方案及其实施过程中的内外部环境，其次概述了由薪酬管理问题引发的人员流失严 重、内部关键岗位过度竞争和员工工作热情低落等不良后果，最后提出了 J 银行哈尔滨 分行薪酬管理的改革方案。案例分析部分首先对 J 银行哈尔滨分行的内外部环境进行分 析，其次对原有薪酬管理方案进行了分析，针对有关薪酬管理出现的不良后果，分析了 造成以上不良后果的薪酬管理问题及成因，再次对 J 银行哈尔滨分行提出的薪酬管理改 革方案进行了分析，最后针对其改革方案的不足，对 J 银行哈尔滨分行薪酬管理的改革 方案进行了改进设计，并且为顺利实施薪酬管理改进方案提出了有效的保障措施。 关键词：城市商业银行 宽带薪酬 薪酬改革J 银行哈尔滨分行薪酬管理的改革方案 Abstract With the rapid development of economy and the society, compensation management, as an integral part of corporate human resource management system, has been always a great concern of enterprises. Since China joined the World Trade Organization, the competition has become increasingly more intense in the financial market and problems have been constantly exposed in compensation management of financial enterprises, which have heavily hindered development of the financial industry and improvement of overall services. A minority of Chinese commercial banks have thoroughly reformed their compensation management and achieved decent outcomes, so that they have completely improved their previous conditions and brought new vigor to their organizations. Harbin Branch of J Bank is just a case about successful reform of its compensation management. As J Bank developed fast and became stronger, a range of problems have occurred to compensation management in the Harbin Branch. For instance, adverse impacts such as great loss of personnel, excessive competitions in key internal posts and employees’weak enthusiasm about their work have become more and more prominent. According to its practical situation, Harbin Branch of J Bank has developed a reform plan for compensation management that focuses on broadband compensation system, thus having effectively solved its problems with compensation management and promoted its realization of strategic objectives. This paper consists of two parts, including case and case analysis. The above branch’s reform plan for its compensation management is exemplified as a case. At first, this paper introduces general situation of the branch, its original compensation management plan, internal and external environment under which the plan is carried out. Subsequently, adverse consequences arising from its problems with compensation management, including heavy loss of personnel, excessive competitions in key internal posts and employees’weak enthusiasm about their work, are summarized. At last, the branch ’ s reform plan for compensation management is proposed. In the part of case analysis, internal and external environment of the branch is firstly analyzed. Next, the original compensation management plan of the enterprise is analyzed. In light of adverse consequences related to compensation management, problems with compensation management and pertinent causes are discussed. Furthermore, the哈尔滨工程大学工商管理硕士学位 compensation management plan proposed by the branch is analyzed. Finally, the branch’s reform plan for its compensation management is improved based on its deficiencies, and effective measures are put forward to guarantee its smooth execution of the improved plan for compensation management. Key words: Urban commercial banks; Broadband compensation;Compensation reformJ 银行哈尔滨分行薪酬管理的改革方案 目 录 第1部分 案例.............................................................................................................................1 1.1 J 银行哈尔滨分行概况.................................................................................................1 1.1.1 J 银行及其哈尔滨分行简介...............................................................................1 1.1.2 J 银行哈尔滨分行组织机构...............................................................................2 1.1.3 J 银行哈尔滨分行人员状况...............................................................................3 1.1.4 J 银行哈尔滨分行发展方向...............................................................................3 1.2 J 银行哈尔滨分行原有薪酬管理方案及其实施过程中面临的环境.........................4 1.2.1 J 银行哈尔滨分行原有薪酬管理方案...............................................................4 1.2.2 J 银行哈尔滨分行原有薪酬管理方案实施过程中面临的外部环境...............7 1.2.3 J 银行哈尔滨分行原有薪酬管理方案实施过程中面临的内部环境...............8 1.3 J 银行哈尔滨分行原有薪酬管理方案引发的不良后果.............................................9 1.3.1 人员流失严重.....................................................................................................9 1.3.2 内部关键岗位的过度竞争...............................................................................10 1.3.3 员工工作热情低落...........................................................................................11 1.4 J 银行哈尔滨分行薪酬管理的改革方案...................................................................12 1.4.1 薪酬管理改革方案的提出...............................................................................12 1.4.2 薪酬管理改革方案的设计...............................................................................12 1.4.3 薪酬管理改革方案的实施...............................................................................18 第2部分 案例分析................................................................................................................... 22 2.1 J 银行哈尔滨分行的环境分析...................................................................................22 2.1.1 外部环境分析...................................................................................................22 2.1.2 内部环境分析...................................................................................................23 2.2 J 银行哈尔滨分行原有薪酬管理方案存在的问题及其原因分析...........................24 2.2.1 原有薪酬管理方案存在的问题.......................................................................24 2.2.2 原有薪酬管理方案问题的成因.......................................................................29 2.3 J 银行哈尔滨分行薪酬管理改革方案分析...............................................................31 2.3.1 薪酬管理改革方案的可取之处.......................................................................31 2.3.2 薪酬管理改革方案的不足之处.......................................................................34哈尔滨工程大学工商管理硕士学位 2.4 J 银行哈尔滨分行薪酬管理改革方案的改进设计及实施保障...............................36 2.4.1 薪酬管理改革方案的改进设计.......................................................................36 2.4.2 薪酬管理改进方案实施的保障措施...............................................................43 结 论........................................................................................................................................46