在现代企业管理中，人力资源管理的主要内容之一是绩效管理。作为提高员 工工作效率，实现企业战略目标的有效手段，绩效考核越来越受到企业管理人员 的重视。怎样根据本企业自身的特点和管理现状因地制宜的建立一套行之有效的 绩效管理系统，成为许多管理者十分头痛和困惑的地方，尤其是对于从传统体制 转变成到现代化管理制度的企业，推动企业绩效管理工作更加困难。 本文主要分五个部分，第一部分是导论，提出研究背景、目的和意义及其相 关绩效管理理论及其应用的文献综述；第二部分是对广东质检院员工绩效管理现 状进行分析；运用问卷调查法与访谈法对质检院原绩效考核方案存在问题和原因 进行探讨；第三部分结合国内外质检行业绩效管理的经验，对质检院绩效管理优 化设计思路、管理流程、绩效目标设计、考核指标体系、反馈机制与申述渠道等 进行了优化设计；第四部分阐述了改进方案的实施措施，包括组织、制度与文化 保障，预测绩效管理方案可能遇到的问题及预防的对策，预期效果及持续推进路 径；第五部分作出研究结论，并提出下一步的研究方向。 本文的研究成果适合质检院当前的发展形势，为使得企业绩效考核的流程更 加完整，随着质检院的发展还将不断完善。本文研究内容对我国处于转型期企业 员工绩效管理优化工作的实施将有一定的借鉴作用和参考价值。 关键词，质检机构员工绩效管理；员工绩效管理；绩效考核；绩效管理体系改革工商管理硕士学位报告 III Abstract One of the main contents of the human resources management in the modern enterprise management is performance management. As an effective means to improve employee productivity and achieve corporate strategic objectives, performance appraisal is given attention by more and more enterprise managers. How to base on the enterprise's own characteristics and management status to establish an effective performance appraisal system has become a big headache and confusion for many managers, especially for such enterprises having a relatively weak management due to the stigma of the traditional system , to promote enterprise performance management is more difficult. This paper is divided into five parts: the first part is the introduction, the literature review, the purpose and significance of research background and related theory of performance management and its application; the second part is the analysis on present situation of employee performance management of Guangdong quality inspection institute, using the method of questionnaire investigation and interview to probe the existing problems in the original performance appraisal system used in this inspection institute and explore the reasons. The third part is combining the performance management experience in domestic and overseas quality inspection organization to provide an idea in optimization design of performance management, management flow, performance goal design, evaluation index system, feedback mechanism and appeal channel; the fourth part describes the implementation of measures to optimize the scheme, including organization, system and culture security, prediction problems may encounter, and prevention countermeasures, expected results and continue to promote the path; the fifth part makes the conclusion of the study, and puts forward the next research direction. The results of this study are suitable to the current development situation of the Quality Inspection Institute. To make the enterprise performance evaluation process more complete, with the development of the quality inspection institute, the study need to continue to improve. The author will improvet continually in future work.,. The research contents of this paper will have certain reference and reference value in广东质检院员工绩效管理体系改进方案研究 IV Key words: Quality Inspection Institute; performance management; performance appraisal; Performance management system reform. the implementation of optimization of employee performance management in enterprise during transformation period in our country.工商管理硕士学位报告 V 目 录 学位报告原创性声明和学位报告版权使用授权书 .................................................. I 摘要 ..................................................................................................................... II Abstract.................................................................................................................. III 插图索引............................................................................................................... VII 附表索引.............................................................................................................. VIII 第 1 章 绪 论 .........................................................................................................1 1.1 研究背景及意义 ......................................................................................... 1 1.1.1 研究背景 ............................................................................................. 1 1.1.2 研究目的与意义 ................................................................................. 2 1.2 研究的理论基础及文献综述 ...................................................................... 3 1.2.1 绩效管理概述 ..................................................................................... 3 1.2.2 国内外研究文献综述 ........................................................................ 11 1.3 研究的主要内容和研究方法 .................................................................... 17 1.3.1 研究思路及技术路径 ........................................................................ 17 1.3.2 研究的方法 ....................................................................................... 18 第 2 章 广东质检院员工绩效管理体系分析..........................................................20 2.1 广东质检院管理现状 ............................................................................... 20 2.1.1 质检院的沿革与发展概况 ................................................................ 20 2.1.2 广东质检院人员概况及组织架构 ..................................................... 21 2.1.3 广东质检院人力资源管理模式 ......................................................... 22 2.1.4 广东质检院员工绩效管理体系问卷调查 ......................................... 23 2.2 广东质检院现行员工绩效管理体系存在的问题 ....................................... 25 2.2.1 组织在绩效管理定位上存在误区 ..................................................... 26 2.2.2 员工对绩效管理缺乏正确的认知 ..................................................... 26 2.2.3 绩效考核指标体系缺乏科学性 ......................................................... 26 2.2.4 绩效考核周期设置不合理 ................................................................ 27 2.2.5 绩效考核结果应用存在偏差 ............................................................ 27 2.3 对绩效管理问题成因的分析 .................................................................... 27 2.3.1 管理积弊和体制缺陷 ........................................................................ 27 2.3.2 缺少宣导和教育培训 ........................................................................ 27 2.3.3 未把员工绩效管理列为第一要务 ..................................................... 28广东质检院员工绩效管理体系改进方案研究 VI 2.3.4 缺乏持续推进的信心和决心 ............................................................ 28 第 3 章 广东质检院员工绩效管理体系改进方案的设计.......................................29 3.1 国内外同行组织机构员工绩效管理的经验借鉴 ...................................... 29 3.1.1 广东省标准化研究院员工绩效管理改革的成功经验....................... 29 3.1.2 美国质检机构员工绩效管理的相关经验 ......................................... 30 3.1.3 国内外同行经验给广东质检院的管理启示 ...................................... 31 3.2 员工绩效管理体系改进方案设计的原则及思路 ...................................... 32 3.2.1 设计的原则 ....................................................................................... 32 3.2.2 设计的目标及思路............................................................................ 33 3.3 员工绩效管理体系的优化与改进 ............................................................ 34 3.3.1 完善绩效管理制度.........................................