从国际上的发达国家来看，其银行业发展较为成熟的几大国际银行有着一个共同的
特点，就是其自身极为科学与完善的绩效考核体系，由于绩效考核体系的科学性与合理
化，使其银行各管理层及基层员工能够被调整到最佳工作状态，不仅保证了银行的内部
管理有序、高效状态，更为银行市场竞争力的保持奠定了必要的内部基础
面对这种形势，我国银行要取得自身强大的发展动力，实现市场份额的不断提升，
就只有从自身的核心竞争力提升入手，建立完善、合理、科学的绩效考核体系，成为银
行业在当前时代背景下寻求自身发展的必然途径
BH 银行 HF 分行（下简称“HF 分行”）自身现有的绩效考核体系中的问题与不足
是客观存在的，通过一系列市场调查及银行内部员工调查发现，其绩效考核体系与当前
的发展速度及市场地位存在着明显的不协调状态，致使银行的市场占有率提高速度受到
了极大的阻碍，因此本文在对绩效考核体系的基础理论及基本设计方法进行系统分析之
后，结合当前 HF 分行绩效考核体系问题及需求，制定出一系列绩效考核体系设计与完
善方案，期待能够使其现有的绩效考核体系得到有效改进，最终实现 HF 分行市场竞争
力的有效提升，促进其未来稳健、快速的发展
关键字：商业银行，绩效考核，体系，平衡计分法，关键绩效指标II
Abstract
The speed of China39;s economic development has gradually become the forefront of the
international, market-oriented economy and open environment for economic development not
only for China39;s economic rapid development has brought opportunities, but also for the
development of each industry to bring a more intense competitive environment. In particular,
the international financial situation is complicated and changeable situation, but also to the
development of China39;s banking industry has brought about an increasingly tense situation.
From the point of view of the developed countries in the world, more mature
development of the bank industry of a few big international banks have a common
characteristic, is its very scientific and perfect performance appraisal system, due to the
scientific and rationalization of the performance appraisal system, make the bank
management and grass-roots workers can be adjusted to the best working state, not only to
ensure that the bank39;s internal management and orderly, efficient, more market
competitiveness of the banks maintain laid the necessary foundation for the.
Face this kind of situation, the Bank of China to make itself a powerful impetus to the
development of and realize the continuous improvement of the market share, only from their
own core competitiveness promotion of, and the establishment of a perfect and reasonable,
scientific performance appraisal system to become banks in the context of the current era for
the inevitable way to develop their own.
The problems and deficiencies of BH bank HF branch of its existing performance
appraisal system is an objective existence, through a series of internal staff and bank market
research survey found that the performance appraisal system and the status of the speed of
development and the current market exists obvious uncoordinated, resulting in the bank39;s
market share has been greatly increased speed this paper analyzed obstacles, based on the
theory of performance appraisal system and the basic design methods, combined with the
current BH bank HF branch performance appraisal system problems and needs, to develop a
series of performance appraisal system design and improvement of the program, hoping to
make its existing performance appraisal system has been effectively improved, effectively
enhance the final realization of BH bank HF branch in the market competitiveness, and
promote the development of the future steady and rapid.
Keywords: commercial banks, performance evaluation, system, Balanced Scorecard,
key performance indicatorsIII
目 录
第一章 绪论......1
1.1 选题背景及研究意义 .1
1.1.1 选题背景 ..........1
1.1.2 选题目的及意义 ..........1
1.1.3 绩效考核的含义与作用 ..........2
1.2 国内外研究现状 .........4
1.2.1 国外研究现状 ..4
1.2.2 国内研究现状 ..6
1.3 研究方法 .........7
1.4 研究思路及论文框架 .7
1.4.1 研究思路 ..........7
1.4.2 研究框架 ..........8
第二章 绩效考核基础理论......9
2.1 绩效考核的原则 .........9
2.2 绩效考核的方法 .......10
2.2.1 目标管理法 ....10
2.2.2 关键绩效指标 10
2.2.3 平衡计分卡 .... 11
2.2.4 经济增加值 ....12
2.2.5 经济资本考核 13
2.3 银行绩效考核的理论依据 ...13
2.3.1 目标管理理论 13
2.3.2 战略管理理论 14
2.3.3 系统管理理论 14
2.3.4 资本保全理论 14
第三章 HF 分行绩效考核体系现状研究......16
3.1 HF 分行绩效考核现状 ..........16
3.1.1 HF 分行基本管理情况 ...........16
3.1.2 HF 分行绩效考核体系现状 ...18
3.2 HF 分行绩效考核中的问题 ..21
3.3 HF 分行绩效考核问题的成因 ..........22IV
第四章 HF 分行绩效考核体系设计.. 24
4.1 绩效考核体系总体设计....... 24
4.1.1 设计目标........ 24
4.1.2 设计原则........ 24
4.1.3 设计流程........ 25
4.1.4 设计采用的方法........ 26
4.1.5 新绩效考核体系设计 28
4.2 HF 分行基层网点绩效考核体系设计.......... 30
4.2.1 基层网点职能 30
4.2.2 基层网点考核指标体系设计 30
4.2.3 基层网点绩效考核评分........ 31
4.2.4 基层网点绩效考核等级评定 31
4.3 HF 分行员工绩效考核体系设计...... 32
4.3.1 员工岗位职责 32
4.3.2 员工岗位考核指标体系设计 32
4.3.3 员工绩效考核评分.... 33
4.3.4 员工绩效考核等级划分........ 33
第五章 绩效考核体系的实施及保障 35
5.1 绩效考核体系的实施........... 35
5.1.1 实施科学的组织方案 35
5.1.2 注重绩效考核体系的信息收集........ 35
5.1.3 完善绩效考核体系的反馈与改进.... 35
5.1.4 妥善处理客户申诉.... 35
5.1.5 合理应用绩效考核结果........ 35
5.2 绩效考核的保障....... 36
结论与展望...... 37
参考文献.......... 39
致 谢.. 42第一章 绪论第一章 绪论
1.1 选题背景及研究意义
1.1.1 选题背景
自十八大以来，我国商业银行体制改革的步伐进一步加快，各项宏观调控政策及改
革制度的推进实施，为我国商业银行的发展带来了各种复杂的影响。受市场经济不断深
入的影响我国银行业的竞争局势已经日益紧张，而同时各大银行的快速扩张也成为银行
间竞争市场份额的重要手段之一。在这种形势下，所有银行都在通过各自的网点数量增
加来获得更加广泛的市场占有率，而为了实现自身的发展目标，以及保持良好的发展态
势，各银行也都做出了
。。。。。。以上简介无排版格式，详细内容请下载查看
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