随着世界经济的发展和全球经济环境的瞬息万变,越来越多的跨国企业迫于全球

竞争压力以及各国政府的监管刺激开始重新审视自己的资源配置,组织架构和职能分

布,通过各种改革达到利润最大,效率最高,服务质量最优等目的。在改革创新中,充

满了各种障碍和未知,如何在改革创新中寻求稳步的过渡,如何在新的管理理念下保证

最后产出的品质异常重要。知识经济时代的管理思想注重的是业务流程管理的整体效

果。

本文围绕业务流程管理(BPM)理论展开研究,参考了大量国内外相关的理论文

献以及业务流程管理理论在各大企业中的实际应用状况,并在分析DMS公司业务流程

的基础上提出问题,解决问题,通过业务流程管理增强企业竞争力,同时对于同行业企

业的业务流程管理具有重要的现实意义。

在文中我们将基于业务流程管理的最新理念,结合外部坏境(3C)和内部环境,以

及不同时期的具体业务数据的变化,通过对DMS公司业务流程管理现状的研究与分析,

提出公司改革创新中内部流程管理存在的矛盾与分歧,以及流程在跨部门、跨岗位流转

时出现的忽略、停滞、低效、推诿等问题,运用业务流程管理的理论工具和方法,别具

一格地提出关于流程体系的管理意见、优化设计方案以及可以成功实现业务流程改进目

标的保障措施。

关键词:业务流程;业务流程管理;第三方物流

DMS公司货代业务流程管理研究

The Study of Freight Forwarding Business Process

Management of DMS Company

Abstract

With the development of world economy and the rapid changing global economic

environment, more and more multinational enterprises, under the fierce global competition as

well as the stimulus of governments, began to re-examine their resource allocation,

organizational structure and function distribution, through a variety of reforms in order to

maximize profit, increase efficiency, and optimize service. In the reform and innovation,

accompanying with all kinds of obstacles and strains to the unknown factors, how to seek

steady transition, and how, under the new management concept, to ensure the quality of the

final output are extremely important. The integral effect of the business process management

plays a key role in management thinking pattern, especially in this knowledge economy times.

In this paper,the author will execute a wide range of theoretical and technological

research according to BPM theory. After the study of a large number of literatures and the

experience of various enterprises applied BPM for process management, will raise the related

problems and find out the appropriate solution for DMS based on the systematical analysis of

current business process situation of DMS. Meanwhile, it is of the realistic significance for

other enterprises to conduct BPM activities.

In this chapter,basing on the newest concepts of business process management,

combining with the external environment (3C) and the internal environment as well as the

specific business data change during corresponding period, and researching and analyzing on

the current status of the DMS company business process management, we discovered

contradictions and differences, existing in the process management, when company is

reforming, as well as the problems,such as ignoring,stagnant, inefficient, and shuffle, when

process is on the move across different departments and position. And then, by virtue of tools

and methods from the theory of business process management, we creatively put forward

safeguard measures aiming at management opinions of the process system, optimization

design scheme and successful improvement of the business process management.

Key Words: business process; business process management; the 3-party logistics

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