当今世界信息技术飞速发展,我国软件市场经过多年发展己经具备相当大的规模并

且还在不断扩大。近年来,国内软件市场的格局出现显著的群雄并起局面,一大批国外

分支研发机构和国内自主创立的企业乘着市场不断扩张的趋势迅速做大做强。在此竞争

激烈的大背景下,实现企业规模扩大和效益增长的关键就在于如何把握机会积极创新,

尤其是以对信息科技高度依赖的金融行业领域,情况更是如此。近10年来,浪潮、恒

生、金证等一批兴起的国内软件企业,和国外的IBM、SAP、EMC、oracle、微软等巨

头无不对中国这块市场保持强烈的关注,并不断加大在软件研发方面的投入。然而在另

一方面,以人力成本为主的金融软件研发成本不断上升,之前国内市场主流企业拿来国

外现成技术略微汉化修改后就投入市场的研发模式难以为继。尤其又以管理信息系统为

代表的专业应用系统与业务知识高度耦合,往往由于需求把握不恰当导致项目失败。这

对当前的研发团队绩效构成新的挑战,促使软件企业加快对团队结构和管理模式的调整。

因此,本文意在通过心智模式及行为学相关理论研究搭建影响金融领域信息系统研发团

队绩效的要素模型,结合对研究对象S公司的调研实验取得的结论,通过问卷发放和结

构方程进行实证分析,进而讨论影响要素的机制并提出今后管理方面的建议。

本文透过深入研究国内外创新团队绩效和组织行为理论相关文献,通过整合前人研

究的团队绩效影响要素模型从共享行为角度建模,其中主要的影响要素包括知识共享、

团队共享心智模式(分为任务型共享心智模式和团队型共享心智模式)。本文通过设计

结构化问卷,已作者实际工作的S公司信息系统项目研发团队作为研究对象,利用SPSS

和AMOS软件对模型和统计数据进行实证分析,验证假设模型能否成立。经过研究

发现:知识共享水平对团队绩效有显著的正向影响;任务型共享心智模式和团队型共享

心智模式同样对团队绩效有显著的正向影响;而两类共享心智模式之间的联系未得到证

明;此外,知识共享还充当共享心智模式对团队绩效影响的中介变量。本文根据以上影

响团队绩效的要素,基于S公司现状和问题给予了一些管理建议。

关键词:信息系统研发团队;创新;共享心智模式;知识共享;团队绩效

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华东理工大学硕士学位论文

IS R&D Team Performance Influence Factors of Mental Model Analysis

—Base on S corporation

Abstract

Together with the rapid development of information technology, China's software market

has reached a considerable scale and is still expanding. In recent years, the domestic software

market hasreached a situations that several giant players dominated the market, with a large

number of foreign branches anddomestic independent R&D institutions have grown bigger

and stronger as the entire market expanded quickly. In this competitive background, the key to

realize enterprise scaleexpansion and profit growth is how to seize the opportunity to actively

innovate, especially for the financial industry,which is highly dependent on information

technology.In the past 10 years, domestic software enterprises such as INSPUR, HUNDSUN,

Kingdom and foreign giants such as IBM, SAP, EMC, Oracle,Microsoft,all kept strong

concern on the rapid growing Chinese markets andkept expanding their investment in

software R&D. However, on the other hand, the financial software development cost, which

is mostly constituted by human cost,has been rising. Therefore,the old pattern of bringing

foreign ready-made technology to domestic market with just chinesization and slight

modification can't be sustained any more.This is especially true when it comes to the

professional application system, which is highly coupled with corresponding business

knowledge. Projects often fail because of improper understanding of clients' true

needs.Thisphenomenonbrings a new challenge to the current R&D team performance,

encourages software enterprises to speed up their adjustment on team structure and

management mode. Therefore, based on the mental model and behavior theories, this paper

intends to build the influence factor model of R&D teamperformance on financial information

system field. The research is made based on the conclusion of experimental study of S

company's, which is conducted after empirical analysis throughquestionnaire and structure

equation.Then, the influence factors of the mechanism are discussed and management advices

are put forward.

Through an in-depth study of domestic and foreignrelated literatures on innovation team

performance and organization behavior theory, this paper has formed a model from the angle

of sharing behavior by integrating previous studies on team performance affecting factors.

The main influence factors of the hypothetical model include knowledge sharing and team

shared mental model (which can be divided into task-based shared mental model and team

shared mental model). In this paper, the author developed a structured questionnaire tailored

for the R & D team of S company where the author works; then, through empirical analysis of

the model and statistical data analysis by using SPSS and AMOS software, the author tried to

verify the hypothesis of the model. After the research, it is found that knowledge-sharing level,

just as effective as task-oriented and team-oriented mental-sharing patterns, plays a greatly