摘要
如何满足日益激烈的智能手机市场竞争和客户的严格要求,对每一个手机零部件
供应商来说是严峻且紧迫的问题。只有不断提高运营效率和能力才能使企业立于不败
之地,而优秀的质量管理体系则是制胜法宝
本文以一家手机零部件供应商C公司的质量管理现状为研究对象,从
IS09000:2008质量管理体系标准,全面质量管理等质量管理理论出发,针对C公司在
客户投诉和客户质量管理稽核发现的问题点,利用鱼骨图、头脑风暴等相关质量工具
进行数据统计分析和深层次的原因分析,发掘出C公司目前在质量管理体系方面存在
的主要问题为质量意识薄弱、质量管理流程系统性建设不完善、培训体系不健全和质
量文化建设缺失;然后通过目标设定再分别从质量管理认识、流程文件优化、培训体
系和质量文化建设四个方面对C公司质量管理体系改进进行方案设计,使C公司的质量
管理体系能持续改进,满足客户需求;为了改进方案的顺利实施,进一步提出内审自
查自纠机制的完善、管理评审机制的优化、持续改进方案的制度化和持续改进奖惩机
制的建立四个方面具体的保障措施,以保证质量管理体系改进方案的持续有效实施;
最后根据改进设定目标的达成状况来评估C公司质量管理体系的改善效果,期望优化
后的C公司质量管理体系可以在持续改进、不断完善的过程中保HEC公司持续快速稳定
的发展并最终实现其战略目标
本文中C公司在质量管理中所存在的问题具有一定的代表性,对C公司类似企业具
有实践指导意义和一定的理论研究价值
关键词:IS09000;质量管理体系;持续改进
Abstract
How to champion in smart phone market and satisfying customer, that's a serious
problem for every components supplier of mobile phone. The only solution is
improving operation efficiency and ability,the excellent quality management system is
the guarantee.
This article studied the quality management system of C company a mobile phone
components supplier, used the tool of IS09000:2008, total quality management, etc to
research for improving. Firstly,this article introduced the theory and methods of quality
management system,such as IS09000, total quality management system, etc. Secondly,
introduced C Company's general situation and quality management system's situation,
described the problems of a customer complain and found in customer quality system
audit, and then take root cause analysis for the problems with fish bones and brain
storming methods, to pointed out the necessity of improving quality management
system. Thirdly,using the quality management theory and tools such as the 8 principle
of ISO 9001,total quality management etc, according to the root cause analysis to do
improvement from 4 aspects, the quality awareness, quality system procures
improvement,training system optimizing and quality culture building. Lastly, take
advanced recommendations to optimize internal monitoring system and continual
improvement system to ensure the execution of improvement solution, and also to do
effect evaluation for the quality management improvement solution compared with the
targets set before.
The problem of C company quality management is typical, the research on that
can give the companies like C some instructions on similar problems analysis and
solving.
Keywords: IS09000; Quality management system; Continual improvement