摘要
近几年来,财务外包作为一种新型的业务运作模式,已经被越来越多的跨国公司和
企业所接受,通过优化企业流程,整合集团运作,将类似的工作放到同一个业务单元中
来完成,不仅可以降低系统和人员的成本,还保证了服务水平的一致性。中国继印度之
后,已经成为全球另一个外包业务的中心,而在国内,上海,大连,重庆,苏州等共享
服务中心集中的城市也成了各大公司在建立财务共享中心的首选城市。
财务共享中心与传统的财务部门不同,它不仅要完成正常的财务工作,而且作为一
个服务部门,除了财务人员以外还有很多非财务专业的人员,如何带领一支年轻的队伍
达成组织和个人的愿景,高质量的完成组织目标,提升客户满意度和员工满意度,使每
个财务共享中心的管理者为之努力奋斗的目标。管理者的领导力高低,不仅仅是体现在
他的个人绩效上,对部门内员工的个人绩效以及团队的整体绩效都有着很强的影响力。
本文选取了加弘科技公司作为研究样本,主要针对公司的三位部门经理他们的领导
风格和效能以及之间的关系展开论述和研究。通过案例研究首先找出他们各自属于哪种
领导风格,然后进一步分析不同的领导风格对于领导个人效能和团队效能的不同影响,
通过多角度评价和实际数据展现目前加弘科技公司领导力的现状,分析利弊,明确对于
加弘科技公司而言,什么样的领导风格是合适的,从而帮助三位部门经理改善自己的管
理和领导能力,进而加强公司中层的整体管理能力,使他们发挥更好的中坚力量的作用。
关键词:变革型领导;交易型领导;领导风格;领导效能;团队

Abstract

Being a new operational module, finance outsourcing is adapted by more and more

multi-national companies and enterprises. Finance outsourcing is able to reduce labor cost and

system and provide standardized customer service level by optimizing and integrating

operation process, putting similar work into the same business unit. China has become

another global outsourcing center after India. And within China,some cities like Shanghai,

Dalian, Chongqing and Suzhou which are famous for it's outsourcing services have become

the top choice when big company is going to make decision for their Shared Service Center

location.

Different from traditional finance department, Finance Share Service Center will employ

employees with finance & accounting background and others with language and other special

skills. It is more like a customer service company rather than a purely finance department. So

how to lead such a young team to achieve company and individual's vision and target

efficiently, and to improve both customer's and stafTs satisfaction level becomes a big task

for all the function managers. To decide whether the leadership is efficient or not, it is reflects

not only in the leader's individual performance but his staff individual performance and the

team's overall performance as well.

I chose Celestica Technology Consultancy (CTC) as the research sample, focus on the 3

function managers' leadership style and efficiency and how these two factors inter-react. I try

to conclude the important proposition from the previous leadership research and theory, and

from the case study, we will try to conclude the leadership style of the 3 function managers,

and try to compare function managers individual performance and how it influences the

team's overall performance. We try to provide the information from multi-channels and actual

survey data to show the current situation of CTC, then try to put forward the suitable

leadership style for CTC, and help the fiinction manager to improve their management skills,

so as to strengthen the overall leadership.

Keywords: Trait Theory of Leadership; Leadership Style; Attribution Theory of Leadership;

Effectiveness; Team