为了有效规避传统信息系统运维管理方式存在的弊端,提高运维管理效率和
质量,有效降低运维管理成本,本论文提出了构建一套全面的、科学的甘肃建行
信息系统集中监控平台的思路,通过集中监控平台的自动化监测机制对全行信息
系统进行高效的运维管理,实现“集中监控、集中维护、集中管理”的信息系统
集中运维管理目标,为甘肃建行各项业务稳健经营提供强有力的技术支撑与安全
保障。
本论文首先分析了甘肃建行信息系统运行维护管理现状,总结了传统运维管
理方式中存在的主要问题,提出了甘肃建行信息系统集中监控平台的建设目标。
同时结合国内外金融行业信息系统运维管理的先进经验和多年信息系统运维管
理的实践经验,借鉴了 HP、IBM、BMC等IT.服务领域资深运营管理厂商的高
新技术,从集中监控平台的需求分析、架构设计、功能设计、具体实现内容及实
施保障措施等五个方面进行了论述,重点对平台的设计方案和建设方案进行了介
绍。论文最后提出了甘肃建行信息系统集中监控平台的优化和持续改进建议。
关键词:信息系统,集中监控,运维管理
ABSTRACT
With the rapid development of informationization in Gansu Branch of CCB,more and more
information systems are applied in different management fields in CCB, which means that many
kinds of applied systems are operated simultaneously. How to guarantee the information systems
operated in the secure way is directly related to the normal operation of every business and
management in CCB, and the stable operation of information systems is the foundation and key to
business operation in CCB. The work of operating and managing information systems, as a main
component in information work in CCB, sustain the critical duty of guarantee the information
systems to operate in a secure, steady and reliable way and ensures the information systems play
an important role in the process of production and management of CCB.
In order to avoid the disadvantages of operation and management pattern about traditional
information systems effectively,improve its efficiency and quality, and decrease its cost
effectively, this paper aims to research and put forward a set of complete, scientific ideas on the
information systems about the centralized monitoring platform in Gansu Branch of CCB, through
the centralized monitoring platform of automatic monitoring mechanism, the operation and
management of the whole bank&39;s information systems will be efficient to accomplish the goal of
centralized operation and management by centralized monitoring, centralized maintenance, and
centralized management. And it will provide powerful technique support and secure guarantee for
a smooth administration of all business in Gansu branch in CCB.
The first issue analyzed in this paper is the current situation about the operation and
management of information systems in Gansu Branch of CCB. Many problems about traditional
operation and management pattern are concluded and the constructive target about the centralized
monitoring mechanism of information systems in Gansu Branch of CCB. The following part is
based on several years&39; practical experiences on operating and managing information system,the
realistic status of domestic financial system and industrial features, borrowed from the HP, IBM,
BMC, the senior operating and management manufacturer in IT service field, about technical
features, illustrated the demand analysis, architectural design, functional design, specific content
and implement guaranteed measures etc. in detail from the aspect of centralized monitoring
platform, illustrated the constructive process of centralized monitoring platform of information
system in Gansu branch of CCB. At last, the. optimizing and sustainable improving suggestions are
proposed about the centralized monitoring platform of information systems in Garisu branch of
CCB.
Key words : information systems,centralized monitoring, operation and
maintenance management
一、概述
(一)研究背景及意义
中国建设银行信息化工作自1984年起步,经历了从营业网点单机作业到网
络化覆盖全行、从各一级分行自成体系到全国数据大集中、从专注柜面业务综合
处理到多渠道建设并行、从粗放型经营到精细化管理的发展历程。目前,信息技
术在金融服务与产品创新、流程再造、管理改革、风险防范与控制等层面的应用
日趋广泛和深入,在推动全行业务发展、内控管理、战略转型等方面发挥了重要
的支撑作用。
1、建设银行信息化总体架构
在建设银行科技应用总体规划中,借鉴国内外先进商业银行的业务管理模式
和应用架构,建设银行提出了把目标应用体系架构作为全行系统建设和改造的依
据。建设银行的目标应用体系架构描述了应用功能,总、分行应用分布和数据分
布的逻辑结构,以及支持应用架构实现的关键应用基础。
目标应用体系架构划分为金融业务支持应用群、渠道应用群、客户关系管理
应用群、信贷业务管理应用群、资产负债和市场风险应用群、财务分析应用群、
企业内部资源管理应用群、企业门户和办公自动化八个应用群。信息总线、数据
仓库、网络技术及安全体系是保障目标应用体系架构实现的信息基础平台。
(1)金融业务支持应用群,主要包括核心业务系统、信用卡系统,以及证
券基金、保险等及其他金融产品。支持全行主要金融产品服务,提供统一的会计
核算,是全行应用架构核心层。...
(2)渠道应用群,是银行和客户进行交互的界面,包括:各类柜台、ATM/POS,
网银、CALL CENTER、手机银行、电话银行等物理和电子渠道。由于新兴渠道的
不断发展,以及渠道提供产品的多样性,需要对渠道设备进行物理管理和集成管
理。物理管理是对渠道设备的运行状态进行管理,集成管理的主要作用是快速的
将产品在一个或多个渠道发布,向客户提供统一交互界面和展现信息。
(3)客户关系管理应用群,是实现建设银行从“以产品为中心”向“以客
户为中心”转变的基石。包括提供单一客户视图的客户信息整合系统;面向客户
进行营销、销售、服务的操作型客户关系管理系统;进行客户细分、客户需求分
析、多维利润分析、交叉销售分析、客户满意度分析、客户行为分析的分析型客
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