摘 要
企业的核心竞争力一直都是供应链管理最关注的重点，企业要形成自己的核心
竞争力，首先要充分了解自身的特点，并依据这个特点，在专门领域或专门业务上
形成超越竞争对手的竞争力，而要达到这个目标，企业就必须将那些不具备领先优
势的业务或不足够专业的活动尽量外包给其他的企业，这就是所谓的非核心业务外
包。与传统企业相比，现代企业则更专注于自身真正有竞争优势的业务，他们会尽
可能的将优势资源集中于那些能使他们真正与竞争对手区别开来的技能上，而那些
不属于企业核心职能的业务或活动不论它对于企业重要与否都会将相关职能外包给
全球范围内在这些领域或方面的专业公司，借助别人的优势来提升本企业供应链的
整体运作能力。这样做不但可以减少一些大额的投资，甚至所需要的费用可能比自
己操作更低
本文研究重点是对处于供应链环境下，如何运用供应链协同管理的理论知识，
了解电子信息行业业务外包中实际存在的供应链协同管理问题，以期减少供应链业
务外包合作中的不确定性、降低成本、增加效益，使电子信息行业供应链业务外包
能协同性更强，进而提升业内企业供应链的竞争力。最后，以 K 公司作为个案研究
对象，在对其供应链业务外包过程中存在的问题进行了诊断分析的基础上，给出了
供应链协同管理解决方案。意在说明电子信息企业在业务外包过程中如何运用专业
的供应链管理公司提供的协同供应链管理服务节能增效、降低成本，提升企业在供
应链网络中的核心竞争力，实现企业的长期协调发展。

关键词：供应链 外包服务 协同管理
Abstract
Supply chain management focuses and emphasizes the core competence of
enterprises. This concept of management emphasizes enterprises to form their core
competence according to their own characteristics specializing in a particular filed and a
type of business. In order to do so, enterprises are required to outsource non-core
competence to others, which is so called non-core competence outsourcingpared
with the traditional method which is the vertical integration control and finishing all
aspects business, those enterprises which outsource emphasize focusing resources of theirs
on carefully selected competitive business. This competitive business is techniques and
knowledge that truly distinguish the enterprises from their competitors. Other important
but not core business could be outsourced to worldwide professional enterprises. At the
same time, outsourcing enterprises could build and maintain a tight cooperation with them.
This could raise the operation quality to the world class level. The necessary cost of
reaching that level could be the same with or even less than the current cost. Additionally,
huge investment could be saved.
This thesis focuses on how to apply the theoretical knowledge of supply chain
collaborative management to understand the actual issues exist in outsourcing business in
electronic and information industry. The purpose is to reduce the uncertainty of
cooperation during outsourcing supply chain business and cost and to gain profit to
increase the competence of the industrial supply chain by enhance the collaboration of
outsourcing supply chain business in electronic and information industry. Lastly, this
paper sets a case of company K as the research object to provide a solution of supply chain
collaboration management on a base of diagnose analyzing the issues which exist during
the process of outsourcing its supply chain business. The case is for explanation of how
electronic and information enterprises implement the supply chain collaboration
management provided by professional supply chain companies during outsourcing to
reduce cost and raise the efficiency to achieve long term collaborative development by
promoting the core competence of the enterprise in the supply chain network.
Key words: supply chain; outsourcing; collaborative management
III
目 录
摘 要........... I
Abstract ....... II
1 绪论
1.1 研究背景 ......... (1)
1.2 研究意义 ......... (2)
1.3 研究内容与结构.......... (3)
2 供应链协同管理理论综述
2.1 供应链管理基本理论.. (4)
2.2 供应链协同管理概述.. (6)
2.3 本章小结 ......... (8)
3 电子信息行业业务外包的管理现状与存在问题
3.1 企业业务外包的主要原因和方式 .... (10)
3.2 电子信息行业业务外包的管理现状(12)
3.3 电子信息行业业务外包存在的问题(14)
3.4 供应链协同管理业务外包服务的优势分析. (16)
3.5 本章小结 ....... (20)
4 普路通对电子信息行业业务外包供应链协同管理 的方案设计与实施
4.1 普路通公司介绍........ (21)
4.2 普路通电子信息行业供应链协同管理方案设计..... (26)
4.3 普路通电子信息行业供应链协同管理方案实施与改善 ..... (28)
4.4 本章小结 ....... (31)
IV
结束语......(32)
致 谢......(33)
参考文献..(34)