GENERAL MANAGER’S HOTEL OPENING MANUAL AND CHECKLIST
For InterContinental Hotels Group
Asia – Pacific Region
REVISED: 6 APRIL 2005
This material is CONFIDENTIAL and is not to be disturbed to unauthorized persons
Contents
1 - VISIT OF GENERAL MANAGER TO REGIONAL OFFICE 5
1.1. INTRODUCTION 5
1.2. COORDINATION 5
1.3. ORIENTATION 5
1.4. ITEMS FOR VICE PRESIDENT – HOTEL OPENINGS TO ARRANGE BEFORE THE GENERAL MANAGER’S ARRIVAL AT REGIONAL OFFICE 5
1.5. MEETING WITH NEW GENERAL MANAGER: VICE PRESIDENT IN-CHARGE OF HOTEL OPENINGS 7
1.6. MEETING WITH NEW GENERAL MANAGER: HUMAN RESOURCES 9
1.7. MEETING WITH NEW GENERAL MANAGER: TRAINING 10 1.8. MEETING WITH NEW GENERAL MANAGER: FINANCE & BUSINESS SUPPORT 11
1.9. MEETING WITH NEW GENERAL MANAGER: FOOD & BEVERAGE 12
1.10. MEETING WITH NEW GENERAL MANAGER: SALES & MARKETING 15
1.11. MEETING WITH GENERAL MANAGER: DESIGN AND ENGINEERING 18
1.12. MEETING WITH GENERAL MANAGER: INFORMATION TECHNOLGY 19
1.13. MEETING WITH GENERAL MANAGER: LEGAL COUNCEL 20 2. HUMAN RESOURCES – PRE OPENING CHECKLIST 21
2.1. HUMAN RESOURCE SURVEY 21
2.2. STAFFING PLAN 21
2.3. STAFFING PLAN REVISIONS