STANDARD OPERATING PROCEDURES
标 准 操 作 程 序
POLICY NO.SUBJECT
制度编号 主题3722 海量资料下载
HSKP - 001Standard Of Cleanliness
清洁标准
HSKP - 002Lost and Found
失物招领
HSKP - 003Entering Guest Rooms
进入客房
HSKP - 004Floor Attendant Services
楼层服务员职责
HSKP - 005Shoe Shine Service
擦鞋服务
HSKP - 006Guest Request Items
客人要求项目
HSKP - 007Babysitting
托婴服务
HSKP - 008Guest Belongings
客人物品
HSKP - 009Room Wait Requests
房间等候要求
HSKP - 010Shift Briefing
交班例会
HSKP - 011Work Orders
维修通知单
HSKP - 012Allowing Access To Guest Rooms
允许进入客房
HSKP - 013Gratuities / Tips
赠物/小费
HSKP - 014Chain Of Command
指挥系统
HSKP - 015Holding Open And Securing Guest Room Door
保持开着的客房门安全
HSKP – 016Reasonable Job Requests
合理的工作要求
HSKP - 017Key Control Procedure
钥匙管理程序
HSKP - 018Leaving Work Area Without Authorization
未获批准离开工作区域
HSKP - 019Telephone Skill
电话技巧
STANDARD OPERATING PROCEDURES
标 准 操 作 程 序
HSKP - 020Cleaning Furniture