摘要
心理契约视角下LS外语培训学校核心员工忠诚度研究
工商管理专业
研究生冯春艳 指导教师 李伟
摘要教育关乎一个国家的未来，随着市场经济的深入贯彻和持续发展，教育
行业各类培训机构遍地开花。那些拥有优秀资源、先进管理理念、杰出团队的培
训机构脱颖而出，不断发展和壮大,他们在市场竞争中寻找站稳脚跟的方法，寻求
生存之道。总所周知，人才向来是一个企业生死存亡的关键，人力资源管理是企
业发展的关键要素，人才的选择，人才的培养，人才的忠诚，人才的充分利用，
人才的价值最大化，是每个企业人力资源研究的关键。
针对一所成立十八年的外语培训机构，核心员工就是这个培训机构自己培养
起来不可多得的人才。培养自己的核心员工，从人才的选拔、人才的培养、人才
的使用上，都需要企业付出巨大的努力，因此当核心员工培养形成后，核心员工
的忠诚度尤为重要。因为通过各种观察和研究发现，想要一个企业拥有较高的凝
聚力，想要企业员工完成组织交付的任务，以此来提升绩效，那么这个企业员工
必须具有较高的组织承诺和较高的忠诚度。企业员工的忠诚度高，企业在人力资
源上的成本就会大大降低，但是如果这个企业员工的忠诚度较低，企业留不住人
才，员工离职率持续升高，人才招聘的成本就会很大，人才价值也无法充分发挥，
直接降低企业绩效，对企业的长远发展是十分不利的。
本文针对培训机构核心员工这一特定群体，从心理契约的视角，深入探究教
育培训机构核心员工在工作中心理契约履行现状，核心员工忠诚度现状。探究核
心员工个人因素与忠诚度之间的关系，核心员工心理契约履行与忠诚度之间的关
系，分析核心员工忠诚度存在的问题，根据访谈和问卷调查总结出来的原因，提
出对应的改进措施，研究重点是从心理契约的角度检验培训机构核心员工的忠诚
度情况。其次，深入分析所选 LS外语培训学校核心员工忠诚度影响因素，查找人
力资源管理中存在的问题。最后，基于心理契约的角度，构建一个新的核心员工
忠诚度评价指标体系，应用该体系再次对 LS外语培训学校核心员工忠诚度进行验
证。
通过本次研究和调查，了解我国中小型教育培训机构核心员工忠诚度现状，
为我国中小型教育培训机构人力资源管理，尤其是核心员工忠诚度提升和高效管
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四川师范大学硕士学位论文
理制定一些具体的有用的策略。
关键词：核心员工；忠诚度；心理契约
II

Abstract
Research on core employee loyalty in LS foreign
language training school from the perspective of
psychological contract
MBAMajor
Postgraduate:Feng chunyan
Supervisor:Li wei
Abstract：Education is related to the future of a country. With the in-depth
implementation and sustainable development of the market economy, various training
institutions in the education industry are blooming everywhere. Those training
institutions with excellent resources, advanced management concepts and outstanding
teams stand out and continue to develop and grow. They are looking for ways to stand
firm in the market competition and find ways to survive. As is known to all, talent has
always been the key to the survival of an enterprise. Human resource management is a
key element of enterprise development. The selection, cultivation, loyalty, full
utilization and value maximization of talents are the key to human resource research of
every enterprise.
For a foreign language training institution that has been established for 18 years,
the core employees are the rare talents cultivated by the training institution itself. The
cultivation of its own core staff, from the selection of talent, talent training, talent use,
need to pay great efforts, so when the formation of the core staff, the loyalty of the core
staff is particularly important. Through various observations and studies, it is found
that if an enterprise wants to have high cohesion and its employees want to complete
the tasks delivered by the organization to improve its performance, its employees must
have high organizational commitment and high loyalty. Enterprise staff's loyalty is
high, the enterprise in the human resources cost could be greatly reduced, but if the
enterprise staff loyalty is low, the enterprise keep talents, employee turnover rates
continue to rise, the cost of recruitment will be very big, cannot give full play to the
talent value, directly reduce the enterprise performance, is very adverse to the
long-term development of the enterprise.
III
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