学位论文独创性声明
本人郑重声明：本人所呈交的学位论文，是在导师的指导下，独立进行研究
所取得的成果。除文中已经注明引用的内容外，本论文不含任何其他个人或集体
已经发表或撰写的作品，也不包含为获得安徽财经大学或其他教育机构的学位或
证书所使用过的材料。对本文的研究做出重要贡献的个人和集体，均已在文中标
明并表示了谢意。
本声明的法律后果由本人承担。
论文作者（签名）：
2021年 12月 16日
学位论文使用授权书
本论文作者完全了解学校关于保存、使用学位论文的管理办法及规定，即学
校有权保留并向国家有关部门或机构送交论文的复印件和电子版，允许论文被查
阅和借阅。本人授权安徽财经大学可以将本学位论文的全部或部分内容编入学校
有关数据库和授权学校研究生处与中国知网和万方数据签订收录协议及收录并
由作者本人享有、承担相应的权利和义务，也可以采用影印、缩印或扫描等复制
手段保存或汇编本学位论文。
注：保密学位论文，在解密后适用于本授权书。
作者签名：
导师签名：
2021年 12月 16日

LXJ公司女性员工工作满意度研究
摘要
随着国家供给侧结构性改革的不断推进，我国餐饮类企业营业额屡创新高，
消费市场对第三产业中的餐饮业有了更高的要求。未来餐饮企业之间的竞争不再
是单纯的拘泥于菜品价格或菜品口味方面的竞争，更是品牌的竞争、服务水平的
竞争。员工作为企业资源最重要的组成部分，提升员工满意度是实现企业发展、
进步的重要环节。
唯有满意的员工才能带来满意的顾客。当女性作为独立的个体走向职场时，
她们通过需求得到满足来实现个人价值的提升。她们同男性从业者一样，在工作
条件、人际关系、晋升空间等诸多方面有需求。但处于不同阶段的女性员工，她
们的需求程度又不尽相同。因此，需要管理者根据实际情况对管理策略做出合理
的调整，从而提升本企业女性员工工作满意度。当她们的需求得到一定程度的满
足时，工作质量、工作效率也会相应提升。餐饮业的服务人员中女性占比较大。
因此，此类人群工作满意度研究对企业提高服务水平、减少优秀女性员工流失、
提高工作效率、让她们在工作中激发出最大潜力，使得企业在日益严峻的行业竞
争中崭露头角起到了举足轻重的作用。
本文以“LXJ公司女性员工工作满意度研究”为题，通过调查问卷、文献搜
集等方式，统计 LXJ公司女性员工的相关个人信息，利用国内外学者对满意度
方面相关研究理论将影响员工工作满意度非人口统计因素分为五个维度编写满
意度问卷。形成数据结果后根据员工的年龄、婚姻、生育情况、学历以及工作年
限这 5个变量作为影响员工工作满意度的人口统计因素，分析 LXJ公司女性员
工非人口统计因素对工作满意度的影响程度。随后从非人口统计因素的五个方面
对导致 LXJ公司女性员工满意度下降的因素进行分析，并针对这些情况提出了
优化意见和实施保障，以达到提高女性员工工作满意度的目的。
关键词：餐饮业；职业女性；工作满意度
1

LXJ公司女性员工工作满意度研究
Abstract
With the continuous advancement of the national supply side structural reform,
the consumer market has higher requirements for the catering industry in the tertiary
industry, and the turnover of catering enterprises in China has repeatedly reached new
highs. In the future, the competition among catering enterprises is no longer simply
confined to the competition in dish price or dish taste, but also the competition in
brand and service level. As the most important part of enterprise resources, improving
employee satisfaction is an important link to realize enterprise development and
progress.
Only satisfied employees can bring satisfied customers. When women enter the
workplace as independent individuals, they realize the promotion of personal value by
meeting their needs. Like male practitioners, they have needs in working conditions,
interpersonal relationships, promotion space and many other aspects. However,
female employees at different stages have different needs. Therefore, managers need
to make reasonable adjustments to the management strategy according to the actual
situation, so as to improve the job satisfaction of female employees of the enterprise.
When their needs are met to a certain extent, their work quality and work efficiency
will be improved accordingly. Women account for a large proportion of service
personnel in the catering industry. Therefore, the research on job satisfaction of such
groups has played an important role in improving service level, reducing the loss of
excellent female employees, improving work efficiency, enabling them to stimulate
their maximum potential at work, and making enterprises stand out in the increasingly
severe industry competition.
Under the title of "Research on job satisfaction of female employees in lxj
company", this paper makes statistics on the relevant personal information of female
employees in lxj company through questionnaires and literature collection, and uses
the relevant research theories of domestic and foreign scholars on satisfaction to
divide the non-human statistical factors affecting employee job satisfaction into five
dimensions to compile a satisfaction questionnaire. After the data results are formed,
the influence of non demographic factors on job satisfaction of female employees of
lxj company is analyzed according to the five variables of employees' age, marriage,
fertility, educational background and working years. Then it analyzes the factors
I
。。。以下略